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“Maintenance needed...” 3 of 5 stars
Review of Safari Park Hotel

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Safari Park Hotel
4.0 of 5 Hotel   |   Thika Road, Kasarani | P.O. Box 45038, Nairobi, Kenya   |  
Hotel amenities
Ranked #24 of 110 Hotels in Nairobi
Belgrade, Serbia
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Maintenance needed...”
3 of 5 stars Reviewed June 4, 2014

I believe this was an amazing hotel years ago.. It still has safari touch but crying for renovation or maintenance, at least. Rooms are nice and comfortable but all other areas are asking for some work. Be very careful with the water, protect yourselves from mosquitoes and think twice before you get into the pool. Staff's very nice, kind and helpful!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kampala, Uganda
Top Contributor
187 reviews 187 reviews
105 hotel reviews
Reviews in 53 cities Reviews in 53 cities
183 helpful votes 183 helpful votes
2 of 5 stars Reviewed May 25, 2014

I arrived from a five star stay at the new Residences at the Leopard Beach Resort & Spa and, having in succession on my trip stayed at Kempinskis in the Seychelles, Nairobi and the Mara was perhaps expecting too much, but the experience, mulled over for a few weeks now, was far from satisfactory.
Check in was perfunctory, almost mechanical but served the purpose. A walk of sorts followed to my room on Block 7, with the porter telling me the advantage of being that far away would be having a shorter walk to the restaurants, an illusion as it turned out. I had asked for a room near to the AFRAA conference venue, since as an aviation journalist it would have aided my work to be able to nip in and out of the room on the trot but was, when discovering the distance of my room to the allocated conference room, told that I could not change my room to one nearer as 'the hotel is full', perhaps just an excuse for being unwilling to accommodate my wish.
On arrival at my room I found that the sofa was being removed, leaving a coffee table but no seating, not even chairs and when raising the query with the staff and then the reception I was told the sofa would be returned the next day - needless to say I went without it for the duration of my entire stay. As journalists do, and as informed by AFRAA, I tried to find the wireless network dedicated to our conference but could not trace it. A call to the operator yielded no results either as I was told 1) There was no dedicated network for 'what conference is that?' and then to buy an internet package at 1.000 Kenya Shillings for an hour, an outrageous proposition at some 14 US Dollars before the operator offered a 2.000 Kenya Shillings per day option. She and in a second call the reception staff denied any knowledge that AFRAA was to have a dedicated wireless access point to facilitate invited journalists and delegates to actually file reports and updates and it was only later during the opening day that this was switched on, inspite of AFRAA staff assuring me and others it was due to be available from the day prior to the conference to facilitate communications for those arriving the day prior to the conference.
In view of this did my AFRAA minders authorize me to purchase a 2.000 KShs internet package which they kindly absorbed at the end of my stay.
The next rip off came when trying to change some money to buy airtime for a local SIM card, as while rates in the Sunday papers were quoted at 85+ Kenya Shillings the hotel offered a measly 78+ - giving the clear impression of greed being the driving factor and not customer care.
On the limited desk space I had in the room there was but one (crookedly installed) socket and my request for an extension cord went unanswered of course leaving me to use every socket in the room to charge batteries and keep my devices powered up. In the absence of the sofa I had to use the bed to spread out my files and notes.
I remembered the hotel when it was opened with much ado decades back and found to my disappointment that little if any major refurbishments have been carried out since then and the placement of a hair dryer in the bathroom, on a piece of plywood inserted 'Jua Kali' into one of the mirrors, speaks volumes as to the level of upkeep. I have documented some of the things with pictures in case the hotel management tries to put any positive spin on my experience, there simply was none.
The GM was seen at the opening cocktail, telling conference participants not to worry about security as there were dog patrols and armed guards, not the topic anyone would ordinarily chose to welcome foreign guests with, then never to be seen or heard of again, as was line management largely absent when the AFRAA staff had issues to resolve (like one staff waiting at the reception for over 20 minutes to find someone with a second key for the safe). Front line staff were friendly but they clearly THEY KNEW what was going on, considering the number of resigned shrugs encountered. DEFINITELY no longer the hotel it was even a few years ago when Mike Round-Turner was General Manager and an all round thumbs down from me. In a game of snakes and ladders I would say 'Return to the basement'.

I had by the way written an email to the hotel in advance of my arrival to meet with the marketing manager, a Miss Chege, and on check in that Saturday evening also left a message at the reception for her, followed by another one on Monday - to get but stoney silence in return.

NOT a 5 star property, in my book barely making three and I should know, going by the number of truly 5 star hotels and resorts I stay at during my regular travels across Africa. The choice to rate the Safari Park as average or poor left me to opt for the poor rating, to perhaps give them a sharpish reminder to look afresh at their hospitality management books and return to the basics of hotel keeping, upkeep and service and more upkeep and more service!

Room Tip: Perhaps chose another hotel to be on the safe side ...
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  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, United States
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 14, 2014

I spent four nights at Safari Park Hotel in early April 2014 as a keynote speaker for a conference focused on business leaders. The conference was tremendous. The hotel stay was epically disappointing.

Upon arrive, Safari Park sent their hotel van to pick me up at the hotel. It cost $38, which Safari Park billed to the room. The van was easily recognized because it had their logo on the side. I gave the trolly, which had all my bags on it, to the driver to load in the back and made the mistake of not staying back there to watch him load the bags.

When I got to my room at the hotel, one large piece of luggage was missing which contained books to sell for the conference worth hundreds of dollars. I immediately notified the hotel staff who questioned the driver. Over the next two days the hotel manager and staff required me to go back out to the airport, personally make reports to the police, check back in with customs and the airline (who verified the bag arrived) and pretty much do all the investigation myself. They continuously claimed they were working hard to find the bag, but it turns out they were doing nothing.

After four days they not only had no answer, they were ignoring me. Even though the hotel security chief, the hotel manager and the assistant manager had all insisted they would keep me informed, and would make it right, I was completely ignored from the second day forward. Once they figured out the bag had been lost by their driver and cold not be recovered, they simply ignored me and the issue and hoped I would go away. It is a terrible example of a hotel not taking responsibility.

I emailed the hotel a number of times since my return, and the only response I got was from a low-level staff person who said the driver was responsible and that the driver was not an employee of the hotel, so it wasn't their problem. This is the worst possible response by a hotel. The van was ordered by my office through the hotel. The hotel confirmed the van, told us to look for THEIR van with THEIR logo on it, and billed me for the van as a room charge on my hotel bill. At every point they wanted me to believe the van and the driver was theirs, until it was no longer to their advantage. it's like United Airlines not taking responsibility for an incident on a regional flight because they hire a third party airline to fly the route. The plane still has United's logo on it, United is representing they are United, and United bills me. The hotel ignored a cardinal rule of hospitality - never blame a third party that you hire to represent you.

I'm out some very expensive books. The people at the conference did not get them, which likely cost me future opportunities as well. And the hotel is simply running and hiding like a three year old child. I've never seen such a lack of professionalism in a hospitality business. And by they way, the room had plywood hodling up the bathroom ceiling fan and a number of other very tacky issues for a hotel that claims to be one of the best in Nairobi. I have been in much better there.

It's easy to claim to be customer-focused when things are going well. But we show who we are when our backs are against the wall. Safari Park revealed themselves as who they really are, a hotel owned by Chinese industrialists who will not stand behind their performance. The staff is clearly dishonest and nonresponsive. If you stay there, know that if something goes wrong that will cost them some significant money to fix, that they will disappear on you.

I'll add Safari Park to my workshop on how not to treat customers.

Room Tip: The rooms are tacky and held together with plywood and other low-end appointments. It's going to...
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  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 13, 2014

So this place is nice, and the rooms are well done, but it feels fairly impersonal, doesn't have the nice little touches some hotels have. Good room service. Overall fine for business but I wouldn't come on holiday.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed May 12, 2014

My family and I stayed at the Safari Park Hotel in Nairobi for about a week and overall it was a great experience. The hotel grounds are gigantic and can take a long time to walk around. However, as a runner, I liked how large the grounds were as I was able to do laps around the grounds. They actually have a running track! The weather wasn't great while I was there however I still went in the pool and it was very clean and I enjoyed it.

The rooms were excellent. They were kept clean and they had mosquito nets on all the beds. They were also a great size, with balconys/patios for each room. As I was there with many family members, I saw a lot of the rooms and everything was similar.

Unfortunately WIFI does not work very well at the hotel and only in the lobby. It also costs a lot of money to have WIFI for a short 24 hour period.

Breakfast every morning was excellent. There was a large variety of food to choose from. Also, all the restaurants on the grounds were great. I especially enjoyed the pizza at the Italian place.

The hotel is a little far from downtown Nairobi, but its a great place to stay!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 11, 2014

Safari Park is quite an amazing place to stay in Nairobi. The hotel is huge in size that it take about 20 minutes to walk from the Jambo Hall to my room. It's fun walking around with its beautiful parks, waterfalls, the bridge leading to the Casino area and the night club.
The breakfast is world class...the staff, super friendly and helpfully especially Cathering the Guest Relations Officer and Slyvester one of the Porters.

However, the lack of free wifi is a BIG negative one for this hotel but one can get to but safaricom data to use on the phone and share with the tablet and laptop...that will be cost effective than paying 2,000 Kenyan shilling daily which I considered unthinkable!

At a point, I felt very unsafe the moment I saw some armed Kenyan soldiers parading round the hotel and the fact that there was a blast in Nairobi a couple of day earlier didn't help too.

Overall, it was a great and unforgettable time

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
213 reviews 213 reviews
104 hotel reviews
Reviews in 112 cities Reviews in 112 cities
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed May 5, 2014

Since my visit last year, the biggest draw back is that the WiFi is paid again an that at a whopping KSH 2000 per 2 devices. So if you have a phone, a tablet and a laptop (or if you have a wife or kids with you) your bill can go up very quickly. WiFi speed is still not great.
The grounds, the dance show at the BBQ restaurant and the pizza's at the Italian restaurant are still very good and the check out is still very slow. On departure at 5 in the morning, I was the only one there and it took me almost 10 minutes to pay and get an invoice. This needs to be improved for a hotel of this standing. Security is very good, and even better on the last day, when the Kenyan President hoisted the conference for East African leaders in the hotel (and made it almost impossible for other guests to get onto the grounds).

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Safari Park Hotel

Address: Thika Road, Kasarani | P.O. Box 45038, Nairobi, Kenya
Location: Kenya > Nairobi
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Casino Hotel in Nairobi
#12 Spa Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#24 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Safari Park Hotel 4*
Number of rooms: 204
Official Description (provided by the hotel):
‘THE AFRICAN PARADISE’ Surrounded by 50 acres of beautifully manicured gardens, the Safari Park Hotel & Casino combines the elegance of African architecture and art with an infrastructure at the leading edge of technology. Located only 15 minutes from the Nairobi city centre, the hotel offers calmness and serenity away from the fast pace of the city. The five-star hotel boasts 205 luxurious rooms each with en-suite bathrooms, antique African-themed four-poster beds and furniture. All the rooms have rear and front private large garden view balconies. ... more   less 
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Also Known As:
Safari Park Nairobi

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