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“A nice place to say, couple of minor kinks though.” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #21 of 103 Hotels in Nairobi
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“A nice place to say, couple of minor kinks though.”
4 of 5 stars Reviewed December 15, 2010

Although currently undergoing significant renovations, our stay at the Panafric was relatively undisturbed by the construction work as they are closing off entire sections while the refurbishment takes place. The previously mentioned gift shop isn't there at the moment, but i suspect will return after work has completed.

As to our stay, as we were there 3 separate times within a 3 week duration as "stop-overs" between other events on our schedule. We stayed in both the old and the new refurbished rooms at various times.

The new rooms are very nicely redone, very elegant and cleanly put together with an extremely comfortable bed & relatively decent cable on a new flat-screen television. They include a mini-bar as well as a room safe too, Room wise my only issue was extremely minor, and that was that with the shower design it was entirely too easy to flood the bathroom floor, even when being careful while taking a shower. If anything this is just a minor "heads up" that you could get the floor wet, and the new tiling is extremely slippery when wet.

The non-refurbished rooms are almost as nice, with still very comfortable bedding. There is nothing negative to note about these rooms except that although others have complained about the level of noise that comes in from the street when staying at rooms with a balcony, i was barely able to notice the noise as both the double glazed glass door and the double layered curtains made short work of the street traffic, at least in the rooms we stayed in. At this point i will note that the only refurbished room we stayed in wasn't facing the street, so i am in no position to evaluate how the new rooms with a balcony would handle street noise.

Staff-wise we had only minor concerns on one of the three times we stayed there, with one of the staff members insisting on carrying our bags for us (despite having loaded ourselves up to carry them up ourselves) and then getting caught up elsewhere and only coming up with our bags after we called reception. This was quite likely just a once off.

The one thing that continually happened though, is issues with staff efficiency when checking in and checking out. When we checked in, one staff member would handle the booking and then refer us to the cashier to make payment. The cashier would then process the payment, and each time this happened, somehow calls had to be made to another office for a few details and the floor manager had to get involved to make sure everything was processed smoothly. Each time checking in went from what should have been a maximum of a 10 minute process (including confirming reservations, copying passports payment and me filling out forms with my details), to something which my wife referred to as "an event" which had everything over-complicated compared to what it should have been. Staff training, independence and responsibility in reception is something that needs a little polish for smoother operation in future.

Otherwise i cannot fault the staff at all, everyone from the doorman and security through to the waitstaff and managers were extremely friendly and helpful at all times. I would recommend staying here, but just be a little patient during check-in, it may take a little longer than you expect.

The in-house restaurant has superb food which was of extremely good quality, and was also quite good value, my personal favourite was the pork belly with apple sauce, absolutely divine at 1000ksh a serve.

The business centre was also well equipped with modern computers and a decent internet connection as well as a colour printer. at 10ksh/minute and 50ksh per page printed it was great value as well.

As to room cost, it is a little steep for what you get, with the minimum room cost when we tried making a booking in person being $220US per night. It was a little more than anticipated, but did include a full and extremely tasty buffet breakfast, so we were able to ensure we had full bellies when we walked out the door each morning.

Just remember that although the refurbishments are going on, i noticed minimal interference with the day to day running of the hotel, and at the rate the work is being done (7 days a week) i would guess that a full refit should be completed within very short order.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, December 20, 2010
Thank you Mike-and Shell for your valuable feedback. Like you have aptly mentioned, Sarova Panafric is undergoing two major product update in guests’ rooms and the lobby. These projects are scheduled for completion by end of January 2011.
I am sure when you come back next; you will find an ultra-modern, spacious, guests-friendly and frankly-speaking, a refreshing Pan-African-themed Lobby. In addition, our re-furbished guests rooms are also expected to reflect the best that Sarova Panafric is synonymous with for over 4-decade. We have added an array of guests’ facilities and user-friendly features; I am definite that all these improvements will greatly enrich your whole guest experience.
I am happy to report that we have already addressed the glitch on our not-speedier check in by revisiting our procedures which has tremendously quickened the check-in time. May I also address the issue of bathroom design which you validly noted. Our resident engineer is looking at structural anomalies some of which you pointed out.
I am glad to note that you enjoyed our cuisines, services in our ultra-modern Business Centre and excellent hospitality from our award-winning staff members.
Sarova Panafric will always offer uncompromised, best services, and will constantly keep abreast with modern hospitality trends which the Sarova Brand is famous for.
Thank you for your helpful comments.

Anthony Ngunga,
General Manager-Sarova Panafric, Nairobi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 24, 2010

Loved this hotel! Excellent rooms and very nice staff. The food in the restaurant was also very good. Some times it seemed like there was a disconnect between the staff (ie. one would say you could do something and the next would say no). I would however request a room not on the side of the main road if possible. It gets quite busy and if you're a light sleeper you may have difficulty sleeping. Also, their internet service in the business centre was very good in comparison with other connections. Nice and fast.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 24, 2010

Not a bad place but not a great place either and definitely over-priced, especially if you're getting one of the club rooms. Lesser rooms are really quite cramped. Confusion seems to reign with bookings - mine was cancelled, then I was given an inferior room at the same price and it took several calls and hours to switch to a better room, offered at a vastly inflated price. Seems not to be any connection between hotel administration and the Sarova web booking site. Still, staff are pleasant and the food is pretty good. Probably best experienced as part of a conference or safari crowd.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 9, 2010

We only stayed here for 1 night but enjoyed it. Was a great place to end a month camping safari. The rooms were nothing special but very comfortable and clean. Staff, service and free buffet brekky were all great. Probably wouldn't like to stay for a holiday as such but for a stop over it served the purpose well.

  • Stayed September 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
101 reviews 101 reviews
85 hotel reviews
Reviews in 82 cities Reviews in 82 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 26, 2010

Average because you get what you expect from this hotel standard - no less, no more. It is not bad, it is not excellent, it is ok.
The hotel is located out of the city centre, expect to need a cab for any move.
I had a superior bedroom, quite comfortable, but noisy if onto the main road (window is not soundproof at all). Internet connection in room was good.
Friendly staff - I much appreciated when they gave me my bed room right upon my arrival at 7:30 am after my night flight to Nairobi.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 20, 2010

This was a great place. I went for business meeting. The staff were incredibly pleasant, friendly, helpful, always went the extra mile to be helpful. Rooms were fine, quiet. Pool nice. Food great. Would come back anytime. One minor problem, gift/sundry shop was very small and the current shop owner is closing his shop, hopefully there will be a larger better one.

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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naples
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 7, 2010

hotel very well located that it allows you to go to the city center by foot. A bit noisy during the night. Excellent breakfast. This is a plus. Average rooms with a strange window from where you can see into from outside...

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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