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“Average hotel, friendly service” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Hotel amenities
Special Rate
Seasonal Promotion $173
Ranked #20 of 106 Hotels in Nairobi
Paris, France
Top Contributor
101 reviews 101 reviews
85 hotel reviews
Reviews in 82 cities Reviews in 82 cities
60 helpful votes 60 helpful votes
“Average hotel, friendly service”
3 of 5 stars Reviewed September 26, 2010

Average because you get what you expect from this hotel standard - no less, no more. It is not bad, it is not excellent, it is ok.
The hotel is located out of the city centre, expect to need a cab for any move.
I had a superior bedroom, quite comfortable, but noisy if onto the main road (window is not soundproof at all). Internet connection in room was good.
Friendly staff - I much appreciated when they gave me my bed room right upon my arrival at 7:30 am after my night flight to Nairobi.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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487 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 20, 2010

This was a great place. I went for business meeting. The staff were incredibly pleasant, friendly, helpful, always went the extra mile to be helpful. Rooms were fine, quiet. Pool nice. Food great. Would come back anytime. One minor problem, gift/sundry shop was very small and the current shop owner is closing his shop, hopefully there will be a larger better one.

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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naples
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 7, 2010

hotel very well located that it allows you to go to the city center by foot. A bit noisy during the night. Excellent breakfast. This is a plus. Average rooms with a strange window from where you can see into from outside...

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney
Top Contributor
271 reviews 271 reviews
77 hotel reviews
Reviews in 95 cities Reviews in 95 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed August 30, 2010

We stayed in the Panafric three times in a few weeks as the base for a safari tour. While it is definitely a 3 star hotel (do not expect bells and whistles) and is even a bit tired, it does do its job well. It is clean, the staff are genuinely friendly (not just fishing for a tip), the food is very good and basics like internet and laundry all work well. The patio restaurant is a lovely setting for breakfast but you do need mossie repellant after dark! We would be happy to stay here again.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 22, 2010

We recently stayed at the Panafric as a one night stop over in Nairobi. It was pricey enough but it is a nice, clean and comfortable hotel. It's about a 20min taxi ride from the airport. We arrived a bit late in the evening but the restaurant serves food up until last orders at 10.30pm and the food was lovely. All the staff were very friendly too. Although it was expensive I would definitely recommend the hotel.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 12, 2010

We stayed here for one night mid overland safari, we found the staff accommodating and friendly.
The rooms were clean if a little tired looking but did the job.
We came back through Panafric for about 6 hours in between flights and the staff were extremely helpful with taxis and recommendations for shops etc
They also provided us with towels/soaps etc so that we could shower before our flight in the pool change rooms ... which we found generous as we did not have a booking
The Breakfast was great, so varied and tasty...dinner we all really enjoyed as well particularly the pizzas!

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Top Contributor
137 reviews 137 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed August 8, 2010

I was shocked when I saw the room and wanted to run away. The next day I was upgraded to superior after I emphasized that their picture of standard is completely far from what it is in real. The superior room was OK, but the standard room is like staying in a vandalised YMCA. I did not dare put out my clothes in the dirty closets.

I noticed that the restaurant beside the pool is full every lunch time. It was OK quality. There were security guards in every floor which made me wonder how safe I was really. The guard on my floor (Thomas) was very pleasant though. There is one room converted to a spa centre. One masseuse per time.

I have heard so many complaints from other guests about water, aircon, cleanliness, broken promises - that said, I am not being difficult. It seems like people become difficult when they do not get good service. Panafric is not exactly cheap so of course, people have expectations.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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