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“Better Than Expected” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #18 of 145 Hotels in Nairobi
Certificate of Excellence
Sydney
Level Contributor
385 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Better Than Expected”
4 of 5 stars Reviewed August 30, 2010

We stayed in the Panafric three times in a few weeks as the base for a safari tour. While it is definitely a 3 star hotel (do not expect bells and whistles) and is even a bit tired, it does do its job well. It is clean, the staff are genuinely friendly (not just fishing for a tip), the food is very good and basics like internet and laundry all work well. The patio restaurant is a lovely setting for breakfast but you do need mossie repellant after dark! We would be happy to stay here again.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tuko_Pomoja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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643 reviews from our community

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Christchurch, New Zealand
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 21, 2010

We recently stayed at the Panafric as a one night stop over in Nairobi. It was pricey enough but it is a nice, clean and comfortable hotel. It's about a 20min taxi ride from the airport. We arrived a bit late in the evening but the restaurant serves food up until last orders at 10.30pm and the food was lovely. All the staff were very friendly too. Although it was expensive I would definitely recommend the hotel.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lu_rvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 11, 2010

We stayed here for one night mid overland safari, we found the staff accommodating and friendly.
The rooms were clean if a little tired looking but did the job.
We came back through Panafric for about 6 hours in between flights and the staff were extremely helpful with taxis and recommendations for shops etc
They also provided us with towels/soaps etc so that we could shower before our flight in the pool change rooms ... which we found generous as we did not have a booking
The Breakfast was great, so varied and tasty...dinner we all really enjoyed as well particularly the pizzas!

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Melb84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level Contributor
190 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed August 8, 2010

I was shocked when I saw the room and wanted to run away. The next day I was upgraded to superior after I emphasized that their picture of standard is completely far from what it is in real. The superior room was OK, but the standard room is like staying in a vandalised YMCA. I did not dare put out my clothes in the dirty closets.

I noticed that the restaurant beside the pool is full every lunch time. It was OK quality. There were security guards in every floor which made me wonder how safe I was really. The guard on my floor (Thomas) was very pleasant though. There is one room converted to a spa centre. One masseuse per time.

I have heard so many complaints from other guests about water, aircon, cleanliness, broken promises - that said, I am not being difficult. It seems like people become difficult when they do not get good service. Panafric is not exactly cheap so of course, people have expectations.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Jenstockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 28, 2010

we stayed here for one night before, and two nights after a five day safari. It was expensive for what you got but compared to the other hotels we saw when dropping off other people from the safari it seemed good. The service was excellent and the restaurant and lobby area was really nice with a great atmosphere, the breakfast was AMAZING! but lunch and dinner restaurant food was very disappointing - but cheap. Overall it was okay, big room with comfy bed and good shower but the rooms just lacked any wow factor. I would recommend this hotel if you're just doing a stop over, it seems quite business-y as they do a lot of conferences. There was security on every floor and huge gates with guards which was reassuring considering some of the things we'd heard about Nairobi. We went to the spa which is not much of a spa... just one girl in an apartment, bit odd! Have plenty of small change for tipping EVERYONE!

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gemma-puddle-duck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed July 18, 2010

We stayed at the Panafric for a night before starting on our safari. The hotel has a muted charm, though a tad dated in some respects.
Service, as evidenced during check-in, check-out and room service was efficient and on time.
The restaurant downstairs (Flame Tree) is a lively place, with little TVs next to the bar and a live band. This contrasts nicely with the outdoor seating overlooking the road, which can be peaceful in the evenings when the traffic is minimal. The food was passable - my steak came in dry.
The only drawback seemed to be the location. We were advised not to step out as the downtown area is mostly government offices and becomes quite deserted in the evenings.
The Panafric met our needs without any frills.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Rhyncus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra, Ghana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 14, 2010

Simply lovely and professionnal. Will be your excellent choice in Kenya

Stayed June 2008, traveled solo
Helpful?
Thank IssoufO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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