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“consistent service - tidy” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya   |  
Hotel amenities
Ranked #19 of 111 Hotels in Nairobi
Melbourne
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“consistent service - tidy”
3 of 5 stars Reviewed August 12, 2010

We stayed here for one night mid overland safari, we found the staff accommodating and friendly.
The rooms were clean if a little tired looking but did the job.
We came back through Panafric for about 6 hours in between flights and the staff were extremely helpful with taxis and recommendations for shops etc
They also provided us with towels/soaps etc so that we could shower before our flight in the pool change rooms ... which we found generous as we did not have a booking
The Breakfast was great, so varied and tasty...dinner we all really enjoyed as well particularly the pizzas!

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockholm
Top Contributor
137 reviews 137 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed August 8, 2010

I was shocked when I saw the room and wanted to run away. The next day I was upgraded to superior after I emphasized that their picture of standard is completely far from what it is in real. The superior room was OK, but the standard room is like staying in a vandalised YMCA. I did not dare put out my clothes in the dirty closets.

I noticed that the restaurant beside the pool is full every lunch time. It was OK quality. There were security guards in every floor which made me wonder how safe I was really. The guard on my floor (Thomas) was very pleasant though. There is one room converted to a spa centre. One masseuse per time.

I have heard so many complaints from other guests about water, aircon, cleanliness, broken promises - that said, I am not being difficult. It seems like people become difficult when they do not get good service. Panafric is not exactly cheap so of course, people have expectations.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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manchester
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 28, 2010

we stayed here for one night before, and two nights after a five day safari. It was expensive for what you got but compared to the other hotels we saw when dropping off other people from the safari it seemed good. The service was excellent and the restaurant and lobby area was really nice with a great atmosphere, the breakfast was AMAZING! but lunch and dinner restaurant food was very disappointing - but cheap. Overall it was okay, big room with comfy bed and good shower but the rooms just lacked any wow factor. I would recommend this hotel if you're just doing a stop over, it seems quite business-y as they do a lot of conferences. There was security on every floor and huge gates with guards which was reassuring considering some of the things we'd heard about Nairobi. We went to the spa which is not much of a spa... just one girl in an apartment, bit odd! Have plenty of small change for tipping EVERYONE!

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dubai, United Arab Emirates
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 18, 2010

We stayed at the Panafric for a night before starting on our safari. The hotel has a muted charm, though a tad dated in some respects.
Service, as evidenced during check-in, check-out and room service was efficient and on time.
The restaurant downstairs (Flame Tree) is a lively place, with little TVs next to the bar and a live band. This contrasts nicely with the outdoor seating overlooking the road, which can be peaceful in the evenings when the traffic is minimal. The food was passable - my steak came in dry.
The only drawback seemed to be the location. We were advised not to step out as the downtown area is mostly government offices and becomes quite deserted in the evenings.
The Panafric met our needs without any frills.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Accra, Ghana
1 review
4 of 5 stars Reviewed June 14, 2010

Simply lovely and professionnal. Will be your excellent choice in Kenya

Stayed June 2008, traveled solo
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Guyana
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 3, 2010

This was for me a great stay, from arrival on day one to departure on day five. There are guards on every floor, who will always salute you and give you a total assurance of being safe at all times. The complimentary breakfast was just super, and the Kenyan coffee is just great. The service at breakfast time is just wonderful. Dinner at the Pan Afric can be modest and relative low in cost. Our group went over to the Sarova Stanley and were treated to a wonderful service and meal at theThai Restaurant there. Even though my room lacked AC, I found Nairobi to be very cool at this time of the year. It was great to acually walked into the city and to be a part of the hussle and bussle of the people. By the way, please try the massage services at the Pan Afric, just great. I loved this place.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hastings
1 review
4 of 5 stars Reviewed April 23, 2010

2 older woman and a grandson stayed at panafric recently for 8 nights. We cannot fault the staff, they are so abliging and friendly. From the meet and greet at the door to the housemaids, we found them very good at their jobs, and made you feel really special. The hotel was centrally situated, we could walk to the CBD. As for the restuarant, we ate there most of the time, food was great, breakfast was the biggest choice we have seen. No complaints from us at all. Some people expect too much sometimes. If ever we go back the hotel will be our first choice.

  • Stayed April 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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