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“shocking place” 1 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #19 of 96 hotels in Nairobi
Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“shocking place”
1 of 5 stars Reviewed December 1, 2009

Best thing...do not go there...took them 1 hour to check us in after a 12 hour flight...recpetion has just 3 chairs. Rooms are 3 star at best - fitted with A/C that the Management do not use!!

Traffic noise is pretty bad as and an annoying distance out of NBO

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
1 review
2 of 5 stars Reviewed November 29, 2009

the standard room is very expensive for its condition. i heard a lot of other customers complained about hot water, service, etc. my own experience will make me not return to panafric anymore. there are a number of very nice and friendly staff and that compensated for my disppointment while there.

Stayed November 2009, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 degree east
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2009

The worst bit first. The bedrooms were last updated probably when built and are rather worn and in severe need of attention. However they are spotlessly clean and comfortable. The staff (with only one exception I found) were very friendly and tried exceptionally hard to help. The public areas are much better, and the food and service at the hotel's Flametree restaurant were as good as any I've found in (and outside) Kenya, and I found myself looking forward to ending my day there. Breakfast which is in the restaurant can be quite a treat if you've the time and appetite. The pool is large but like most in kenya unheated, with poolside waiter service at only slightly premium prices.

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 5, 2009

Travellers cannot expect honest and genuine services from this hotel. My shirt was torn by the laundry service. None of staff showed and extended sincere apology, rather, try to hide it. Reception work is not organized and is not attentive to individual guests・・・. Anyway, you should find other hotels if you would like to enjoy your days in Nairobi.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed October 21, 2009

Stayed in this hotel for a conference. The conference facilities, restaurant and bar areas are fine, a bit old and run down, but ok. I suspect that the ground floor facilities are the same that were there when the place was opened in 1965. The rooms are dismal and certainly not of 3 star quality. I was told that the A/C was "not working at the moment" but that a fan was available for cooling - this did not work. I understand that the perception is that A/C is not needed in Nairobi, however, in a west facing hotel room it is. The room had a sliding door that faced onto a minute balcony. This door was not lockable and no safe is provided in the room. Each floor does have a security guard, but this is not a substitute for basic room security. The room was small with ancient, battered furniture and stained, dirty carpet. It had a dingy smell that was not overcome by the nasty perfumes in the cleaning agents used by the service staff. I couldn't wait to get out of it in the morning. The bathroom functioned but was also small and of the most basic sort. The accommodation was not cheap at all and was poor value for money in my view. The Sarova group should have renovated the place years ago. The fact that they are prepared to offer such miserable accommodation for around USD 125 per night shows that they have no pride in their 'brand'. I suspect that its main selling point is that there are plenty of worse places in Nairobi.

  • Stayed September 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua, New Hampshire
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2009

Just like any other big hotel in the US. Pretty impersonal and generic. Stayed overnight between safaris and although it was nice to have endless hot water and electricity, I would have preferred a smaller, more intimate place for one night. The food is pretty good. It is far from the international airport, but close to Wilson Field.

  • Stayed October 2009, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hampshire
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 6, 2009

Hotel was fine, if beginning to show its age and looking slightly shabby, friendly staff, good breakfast buffet, dinner OK but slow service, overall nothing special. Fine for short business stay, but for a holiday I would choose somewhere smaller and less impersonal.

  • Stayed October 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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