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“Sweeping City Views / Large Suites” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya   |  
Hotel amenities
Ranked #19 of 111 Hotels in Nairobi
NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Sweeping City Views / Large Suites”
4 of 5 stars Reviewed June 2, 2009

Stayed only one night on the way to other destination, however this was a really nice hotel. Mix of business and casual travelers.

Walking distance to many places to eat and internet cafe one street over when you exit and go to the right. 1shilling per minute. The breaskfast at the hotel was excellent.

I would recommend.

When compared to the Nairobi Safari Club which was the same prive during the time we were there this place was much better.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cape Town
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2009

I recently spent my first 2 nights in Nairobi while on a business visit from South Africa. I was greatly impressed with the level of personalised service xperienced. The staff at the Sarova Panafric were true exemplars of "hospitality ambassadors".

in his book "Ten Lessons from the Future" the author descibes an organisation that resonates as one where hundreds of people do the simple things exceptionally well. What I experienced at the Sarova is typical of such resonance. it is clear that the staff do not serve the customer as a sense of duty - but it relects an inner disposition of valuing service excellence and executing the service professionallly. A few examples to illustrate my point:
.* the security guard at the lift on the second floor, always at his post with a friendly greeting and invitingly offering the lift which he had summoned while I am still walking towards the lift
*the telephonist who later called back to checked up if I had been successful after she had earlier diverted a call
*The porters who spoke positively about his work- at 4am , and eagerly helping with the luggage.
*The efficient chamber service - bathroom supplies replenished in full and an evening round to check if "all's in order"
*A front desk clerk who made a cellphone call to check on my transport at 4.30 am - and indicating " no charge"
*A business centre staffer who offered to charge my phone (as I did not have the appropriate adaptor suggesting that I come back later to collect it. )

What I also liked about the place:
Excellent food, a veritable feast at breakfast time
Great ambience in the restuarant with jazzy music even at breakfast
Old world charm (rich wood panelling in the dining area)
A beautiful tropical dining area on the front stoep
Minimalist room design - simply elegant
Location just outside the "city noise'
And above all, very reasonably priced (compared to other hotels in its class)

All in all worthy of a next visit

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 19, 2009

I and found the hotel adequate but not great. Pluses are a good safe location near downtown and very friendly staff. The restaurants, bar, and room service we fine, with an especially nice breakfast. I stayed in two rooms. The first was noisy, as it faced the street, but clean and in good order. The second was quieter but far more run down and in need of renovation. The air-conditioner did not cool adequately in either room and made for an uncomfortable sleep despite the bed being quite comfortable. Overall it was a good hotel, just not worth nearly $300 per night.

  • Stayed March 2009
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, MA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2009

Had a fine experience staying there before heading to Tanzania. We were with a group and went to put our bags in the car in the morning when someone from the staff insisted on doing this for us. We tipped them and went to breakfast. On return from breakfast we specifically confirmed with the person that they put the bags in the car. When we arrived in Arusha they were not there. The worst part was that they avoided our guide when he tried to get answers and charged us to deliver the bags. Terrible customer service. They didn't ship it to Arusha before we left the next day so we didn't get the bags for two nights. Completely untrustworthy hotel. I wrote Sarova to let them know about this incident and they ignored my complaint.

  • Stayed February 2009, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2008

We stayed there for a total of four nights, and found the place very comfortable and safe. The restaurant menu was sufficiently varied so that we didn't get bored with it. The rooms were clean and comfortable, perhaps a little small. Staff were always friendly, especially the security guards. We would definitely stay there again if we end up in Nairobi again.

  • Liked — I felt very safe within the hotel complex
  • Disliked — The front desk was somewhat disorganised!
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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PUNTLAND
1 review
3 of 5 stars Reviewed October 20, 2008

i am a Pakistani,i just returned from break(Pakistan).i stay in hotel just for one night but enjoy it,s hospitality.both time dep/arvl i stay here for 1 night.i visit different counrries,hotels,but not anywhere i find like this.in 3 months,i stay 2 times.once after 6 weeks & then after 3 weeks.

  • Stayed September 2005, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
63 reviews 63 reviews
59 hotel reviews
Reviews in 56 cities Reviews in 56 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 30, 2008

Stayed for 1 night in Feb 2008 on our way to Arusha, Tanzania. Rooms were clean, but a little tired looking and the hotel probably needs a make over.
We had dinner at the restaurant downstairs, which was adequate, but certainly not haute cuisine. We did get a good rate though through hotel.com.

  • Stayed February 2008, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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