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“a bit on the pricy side” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Hotel amenities
Special Rate
Seasonal Promotion $173
Ranked #20 of 106 Hotels in Nairobi
Las Vegas, NV
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“a bit on the pricy side”
3 of 5 stars Reviewed April 19, 2009

I and found the hotel adequate but not great. Pluses are a good safe location near downtown and very friendly staff. The restaurants, bar, and room service we fine, with an especially nice breakfast. I stayed in two rooms. The first was noisy, as it faced the street, but clean and in good order. The second was quieter but far more run down and in need of renovation. The air-conditioner did not cool adequately in either room and made for an uncomfortable sleep despite the bed being quite comfortable. Overall it was a good hotel, just not worth nearly $300 per night.

  • Stayed March 2009
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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502 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Boston, MA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2009

Had a fine experience staying there before heading to Tanzania. We were with a group and went to put our bags in the car in the morning when someone from the staff insisted on doing this for us. We tipped them and went to breakfast. On return from breakfast we specifically confirmed with the person that they put the bags in the car. When we arrived in Arusha they were not there. The worst part was that they avoided our guide when he tried to get answers and charged us to deliver the bags. Terrible customer service. They didn't ship it to Arusha before we left the next day so we didn't get the bags for two nights. Completely untrustworthy hotel. I wrote Sarova to let them know about this incident and they ignored my complaint.

  • Stayed February 2009, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2008

We stayed there for a total of four nights, and found the place very comfortable and safe. The restaurant menu was sufficiently varied so that we didn't get bored with it. The rooms were clean and comfortable, perhaps a little small. Staff were always friendly, especially the security guards. We would definitely stay there again if we end up in Nairobi again.

  • Liked — I felt very safe within the hotel complex
  • Disliked — The front desk was somewhat disorganised!
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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PUNTLAND
1 review
3 of 5 stars Reviewed October 20, 2008

i am a Pakistani,i just returned from break(Pakistan).i stay in hotel just for one night but enjoy it,s hospitality.both time dep/arvl i stay here for 1 night.i visit different counrries,hotels,but not anywhere i find like this.in 3 months,i stay 2 times.once after 6 weeks & then after 3 weeks.

  • Stayed September 2005, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Brisbane, Australia
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 49 cities Reviews in 49 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 30, 2008

Stayed for 1 night in Feb 2008 on our way to Arusha, Tanzania. Rooms were clean, but a little tired looking and the hotel probably needs a make over.
We had dinner at the restaurant downstairs, which was adequate, but certainly not haute cuisine. We did get a good rate though through hotel.com.

  • Stayed February 2008, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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S Wales
Top Contributor
218 reviews 218 reviews
182 hotel reviews
Reviews in 122 cities Reviews in 122 cities
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed August 6, 2008

Adequate hotel – slightly shabby but clean

Good location – short stroll to downtown during the day but route passes Uhuru Park so best not walked at night according to guide books.

Nice bar terrace area.

Breakfast buffet was good spread of usual stuff with odd local dish. Don't understand the previous negative comments on it.

Generally friendly & helpful staff

Wifi access charged at Kenyan shillings 600 (~$10) for ½ hour – needless to say not used!

Would recommend for a one night layover.

  • Liked — Reasonable hotel at reasonable price - did the job.
  • Disliked — Weren't there long enough to have any problems.
  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
106 reviews 106 reviews
68 hotel reviews
Reviews in 72 cities Reviews in 72 cities
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed July 18, 2008

We stayed there at the beginning of our safari and at the end. It was fine for a short stay, nothing spectacular but more than adequate for staying pre and post safari. Given the prices of hotels in NBO, it is a "reasonable" value. Some rooms are bigger than others. There is no air conditioning at the hotel. They offered a fan. It was sort of "chilly" when we were there and didn't need the fan; however, I don't know how happy I would be with no AC if staying there during the hot season).

Service was good.

The food in the restaurant that we ate at ( main floor) was fine.Breakfast was NOT good and had a minimal selection of food choices.
Of note, there was a huge cockroach on the bar ( attached to restaurant) that we found, but, I think that can happen anywhere. Never saw one in the rooms though.

  • Liked — price
  • Disliked — roach in the bar area
  • Stayed July 2008, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#14 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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