Had a fine experience staying there before heading to Tanzania. We were with a group and went to put our bags in the car in the morning when someone from the staff insisted on doing this for us. We tipped them and went to breakfast. On return from breakfast we specifically confirmed with the person that they put the bags in the car. When we arrived in Arusha they were not there. The worst part was that they avoided our guide when he tried to get answers and charged us to deliver the bags. Terrible customer service. They didn't ship it to Arusha before we left the next day so we didn't get the bags for two nights. Completely untrustworthy hotel. I wrote Sarova to let them know about this incident and they ignored my complaint.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi