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“My 2nd home” 5 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #18 of 119 Hotels in Nairobi
Buskerud, Norway
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“My 2nd home”
5 of 5 stars Reviewed yesterday NEW

Again I had the pleasure of being a guest at Sarova Panafric Hotel in eight nights and as always, both I and the 14 other guest I had with me was, very well welcomed.
Already from the cars stopped, we were welcomed by the car doors were opened, baggage was well taken care of and brought to our rooms and delicious welcoming juice was served.
Under the entire stay the service was on top, the swimming pool was tempting and the food very good.
I'm already planning next stay for myself and for several groups of Norwegian tourists at this hotel.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Where do I start? Every time I stay at the Saropan they seem to get better. From Rose mukami of reservations to Augustine the bellhop or Robert the room attendant. Amazing! No words to describe everyone at SP. This time round I stayed for seven days with my wife and two children and apart from a lack of a menu for my eight year old, I have no gripes whatsoever. I was however promised that a menu for younger children was seriously being looked into and I'm pretty sure they mean it. I even jokingly asked one of the reception staff whether there was a kind of drug that the management injected them with to keep them so lively,attentive and welcoming. Stayed in many but none compares. Superb.

Room Tip: Go for upper floors if available. The views are stunning though the wi-fi will not be as good especi...
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  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 4 days ago
Dear KennethNganga,

Thank you for taking the time to review us and for constantly allowing us to be your hotel of choice.

We are glad to read that you enjoyed the entirety of your stay and please be reassured that the menu for younger children is in the completion stage.

You were a pleasure to host and I will share these kind words with the staff.

We look forward to hosting you during your next trip to Nairobi.

Kind regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire
Top Contributor
99 reviews 99 reviews
34 hotel reviews
Reviews in 67 cities Reviews in 67 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

BA abios were meant to be used but I had been unable to book as no wifi (long story that involves cancelled flights etc.) They were unable to allow me to book for 22nd and stay 21st even though they would receive payment so despite about an hour at least I finally had to pay almost £100 for a night I shouldn't have been in Kenya for...should have been on my way to UK! However, the staff were VERY polite, helpful but just unable to see a way around me not having to spend this money when I had avios already to pay for it. BA were hard to contact. They couldn't contact their reservation person...long story!
Great comfortable room, bed large, no bath but I had the cheapest room! Breakfast was very good and lots of variety. Pool is clean but as I hadn't expected to stay I had no swim wear. I would use again if I can make use of my air miles...or if I had more money to spend on hotels rather than safari!

  • Stayed February 2015, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed 1 week ago

I usually stay at the Sarova Panafric when I come on business trips to Nairobi. I am especially appreciative of the polite and helpful staff this time as I had some problems accessing internet with wifi. Paul and Kevin did everything in their power to get me up and running and able to work again. I would recommend this venue to business people anytime as the hotel is central, but it is the staff that makes this venue outstanding!

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 4 days ago
Dear Eirilene,

Thank you for taking the time to review us, and for consistently choosing to stay with us.

We appreciate your recommendation and will share this with the staff as well. We take pride in offering Refreshing African Hospitality whether on business or leisure. We are honored to have hosted you and we look forward to seeing you again soon.

Kind Regards,

General Manager
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Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good for conferences, can host several conferences and still give personalized service to each groups, have ample parking and not far from Nairobi central business division (CBD), can easily be accessed from town even on public transport. Polite and charming staffs are always there to usher you in and assist whenever you need

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 4 days ago
Dear Josephine,

We appreciate you taking the time to review Sarova Panafric, we both appreciate and welcome your feedback.

I am happy to note that our staff were able to show you our renown Refreshing African Warmth. We are privileged to be located in one of the most ideal areas in Nairobi with ample secure valet parking ideal for conferences or meetings of various sizes.

We look forward to hosting you during your next business trip.

Kind regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airlie Beach, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at Sarova Panafric pre and post safari and would recommend this hotel to visitors. The staff were friendly and efficient and security was excellent. Rooms were very clean and services were excellent. Loved the facial at the day spa too.

  • Stayed February 2015, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 4 days ago
Dear Eirilene,

Thank you for taking the time to review us, and for consistently choosing to stay with us.

We appreciate your recommendation and will share this with the staff as well. We take pride in offering Refreshing African Hospitality whether on business or leisure. We are honored to have hosted you and we look forward to seeing you again soon.

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for work and was pleasantly surprised. Unlike the vast number of business hotels that I've stayed at in all my travels, the Sarova Panafric really stood out for its warm welcoming staff. Kevin and his gang in the redtaurant for whom nothing was too much trouble and the friendly staff who cleaned our rooms (and left little surprises every day). The food generous is of a good quality (and you can eat salads without anxieties) though there could have been a few more veggie options. The best part are the delic fresh fruit juices and smoothies. Some of the rooms have slightly newer bathrooms (with showers) so ask for these. If you want to treat yourself to the spa - ask for Hannah or Jane, both of whom are great.
A good location - about 15 mins walk into town (don't miss the Masai Market) and the women's co-op in Karen that make the beautiful ceramic bead necklaces you can find in the posh malls like Junction.
Watch out for the notorious traffic jams
In Nairobi - luckily we went against traffic to our office - but this may ultimately decide which part to town (and hotel) you stay in.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, 4 days ago
Dear guest,

Thank you for your valuable feedback on our hotel, Sarova Panafric.

To note that you enjoyed the entirety of your stay makes us glad to read. From the generous portions to our staff, we are happy that we made your stay memorable.

We are located in a prime area close to most shopping malls and the Central Business District with easy access to Jomo Kenyatta International Airport.

We look forward to hosting you again, I will share your kind words with the staff, who I am sure will be happy to know they each, in their own way, made your stay pleasurable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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