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“Good Hotel with Friendly Staff and Above Average Food” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #20 of 105 Hotels in Nairobi
uk
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 43 cities Reviews in 43 cities
28 helpful votes 28 helpful votes
“Good Hotel with Friendly Staff and Above Average Food”
4 of 5 stars Reviewed yesterday NEW

We stayed at the Panafric after a week on safari. This was a good base in Nairobi with strong security on the approach to the hotel. The accommodation is perfectly acceptable but nothing to write home about. On the other hand, the friendly staff together with the excellent food make for a memorable visit. I would have to rate the Panafric as providing the greatest choice and best quality of any breakfast I have had. The evening meal before we departed for the mayhem of JK airport was also very tasty.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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479 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wollongong, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

When doing our internet booking the room was described as having a queen bed with memory foam mattress, there was no memory foam mattress, nor did it have a shower/tub combination or bathrobes. The bathroom was a little small and the furniture looked dated. However the room was spotlessly clean and the bedding nice. The staff throughout the hotel were fantastic, friendly and helpful. The pool was was lovely and clean and inviting. The breakfast was delicious. The entrance to the hotel was beautiful, however the decor was not carried through the rest of the hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

​With this hotel we started off our holiday. We took a taxi from the airport, which is a fixed price we've been told of 2000 KES.

As we got to the hotel we had a very warm welcome by the staff, which also carried our luggage inside. All in all the staff was always very nice and helpful.

The hotel itself was very nice furnished and decorated. The room was good as well and better than we expected for Africa (and one of the better one throughout our journey). We had very good WiFi reception on the room as well as a safe, TV, working aircon, a fan and a large bed.

Furthermore, the hotel had security all over the premises day and night as well as security at the gate to the hotel. The hotel offered a free pool as well as drivers for a fee.
For one driver driving the two of us to the elephant orphanage, the giraff centre, the zoo as well as the mall (including waiting everywhere) we paid 100 USD.

Walking to town takes about 10 minutes. Taxi is about 500 KES.

Additional, free breakfast was including to our rate and that was AMAZING.
The breakfast here was by far the best we had everywhere in Keyna/Tansania. Please see the pictures to see how amazing it was. Also they "freshly" fried eggs and bacon. Just perfect. Unfortunately, we just had it one morning. ;-D

The dinner though was NOT very special. I can't recommend going to this restaurant. It didn'T taste very good and it was also very pricy.

All in all though I really really recommend this hotel.
Summary:
- 2000 KES for taxi from/to airport
- Very nice and helpful stuff
- Hotel nice decorated with good security and a pool
- Walking distance to town
- Rooms are good with safe, aircon, fan & good WiFi
- Driver for a fee
- Amazing breakfast
- Restaurant not as good, prices are above average
​​

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, yesterday
Dear Zefau,

Thank you for sharing your experience at Sarova Panafric and we are glad that in comparison with the other hotels you visited in East Africa, you found ours one of the best one!

We strive to offer Refreshing African Hospitality from the welcome experience to dining as well as amenities like the pool. I will personally pass on your positive feedback on the hotel rooms as well as the amazing food. Your concerns on the pricing of dinner is noted, we believe that our pricing is competitive, however, we will take this into deliberation.

I am glad that you experienced a small taste of Kenyas diverse and unique attractions and I hope that next time your journeys bring you here, we can personally meet.

Thank you for your recommendation, we appreciate each word.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very nice hotel. Rooms spacious, staff lovely and easy to get to know. Restraint very nice. Only downfall and nothing to do with hotel was the constant noise of sirens going past front of hotel day and night which started to become annoying so often. Like I said nothing to do with hotel but be aware of.

  • Stayed September 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, yesterday
Dear HappyJo61,

Thank you for sharing your experience at Sarova Panafric.

We are delighted that you enjoyed the entirety of your stay from the rooms to the staff and we look forward to hosting you again.

Kind Regards,
David Gachuru
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west australia perth
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had two nights here before and after our safari, the rooms were a little tired but everything worked and the room was very clean. We had a great time in the bar and restaurant although the menu was a little limited the food was excellent. All staff were very friendly and went out of there way to look after us. We would gladly return and stay here again.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, yesterday
Dear Guest,

Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it.

We are pleased that you chose to stay with us and that you found our staff friendly, we always strive to offer our guests with unmatched hospitality.

The Flame Tree kitchen is undergoing an exciting upgrade which has limited our menu, however, the upgrade will soon be done and the menu will be all inclusive and tantalizing.

We look forward to hosting you again and hopefully, next time we can personally meet.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

My room at the Sarova Panafric was above average for East African hotels by my experience. The room was clean and maintained by a wonderful room attendant, Edwin! The restaurant was good and the breakfast buffet was beyond my expectations. Everyone-and I mean everyone- at this hotel was focused on making my stay a good one. I will definitely stay here on my next trip to Nairobi. Thanks to the entire staff, especially the managment!

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review, yesterday
Dear Tim W,

Thank you for taking the time to share your experience at Sarova Panafric.

We are elated to read that you enjoyed the entirety of your stay from the rooms to the restaurants to the staff. We pride ourselves in offering Refreshing African Hospitality to all our guests and are glad that we exceeded your expectations.

We look forward to hosting you when you are next in Nairobi and I hope we will be able to personally meet then.

Kind Regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

I’m not new to Panafric Sarova, but previously was a either a guest or participant to an event. This time around I was hosting an event there, and what a professional yet human approach to their way of dealing with people. Jennifer guided me through the booking process, and when hiccups arose it was dealt with promptly and with utmost professionalism. On the event day Evans and Anne were there to ensure all ran smoothly, and Mary, Moses and the rest of the team from the banqueting department gave brilliant service. It was clear to see all of these people were going way beyond the call of duty as they served us, hospitality that is very much at the heart of being Kenyan. Looking forward to hosting my next event here, as I’m certain we have struck a lasting relationship. Thank you very much guys, all the best and God bless! Wanja O

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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