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“Not the best” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #19 of 124 Hotels in Nairobi
Adelaide, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Not the best”
3 of 5 stars Reviewed June 6, 2014

We spent one night in between our safaris and at the end of our safari. Where the foyer and restaurant looked first class. Unfortunately our rooms were a different matter. The rooms we stayed in were outdated with sliding doors not closing properly and bathrooms in desperate need of repair. No screens on bathroom slated glass windows which let in the mozzies. Shower was grotty. Very noisy - coming from the street and guests coming and going. Could hear guests next door. One was actually sick, which was not very pleasant. The staff were friendly and the restaurant food was good.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 11, 2014
Dear Marilyn,

Thank you very much for sharing your experience at Sarova Panafric.

We note your frank and honest feedback on the state of the room that you stayed in. We have reviewed the issues raised and have addressed them to ensure that our customers will enjoy the luxury of Sarova Panafric as they have always done.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding and it’s great to note that you found our staff friendly and the food good.

Kindly let me know the next time you are in Nairobi so that we can personally meet.

We hope this initial experience will not deter you from staying with us again.

Warm Regards,


General Manager

Sarova Panafric
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551 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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English first
London, United Kingdom
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 6, 2014

I returned to the Sarova Panafric in Nairobi again in May. Got to say I really loved the visit again. I found the staff friendly the first time I stayed here - this year they took it to the next level, with some of the staff I met last time remembering my name, and all of them bending over backwards to help from reception, to dining staff, to security to the maintenance staff. A special mention in dispatches has to go to George (I think???) one of the concierge staff. Really friendly, funny, knowledgeable, intelligent and helpful.
Food as always excellent - great range for breakfast, excellent dinner selection.
The hotel was very tidy and the rooms were kept spotless.
Perfect location for meetings in CBD and out of town.
My only criticism, which was the same as last time, was the terrible wifi connection, which made it a bit hard to work in my room.
There are some more spectacular and modern hotels, like the Serena in Nairobi, but the thing that brought me back, and I hope will continue to bring me back was the service and the warmth of the welcome. Thank you Sarova Panafric

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 9, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric.

It's great that you selected Sarova Panafric and I am glad to read that you found our hotel wonderful. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. I will pass on your kind words to the team and especially to George who I am sure will be happy to hear this positive feedback.

We take guest feedback seriously and we have noted your comment on the wifi connections. I greatly apologize for this inconvenience and assure you that this has been improved and I am sure it will exceed your expectations next time you visit.

We definitely look forward to hosting you again.

Kind Regards,


General Manager
Sarova Panafric
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

The staff couldn't have been more helpful - this hotel deserves 5 stars for service. Room very nice and clean. Pool is beautiful, though never seems to be used by anyone. Security seems good, including additional key locks on each corridor.

Room Tip: Pool side is less noisy (i.e. not road side facing). Pool is rarely used by anyone.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 9, 2014
Dear Anna,

Thank you very much for sharing your great experience at Sarova Panafric.

It's great that you selected Sarova Panafric and I am glad to read that you found our hotel wonderful. I'm happy to read that you were pleased with all aspects of our hotel, from the room to the pool to the security.

We definitely look forward to hosting you again.

Thank you for your recommendation and we appreciate each word.

Kind Regards,


General Manager
Sarova Panafric
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Dhaka City, Bangladesh
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 1, 2014

I stayed for about a week in May 2014 for workshop. Excellent external natural environment with trees and plans on the low hills. Over all climate in Nairobi is fine. Services are good. Maintenance is good.

Room Tip: Rooms overlooking hills and plants may be fine if one is interested in nature.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 9, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric.

It is great that you selected Sarova Panafric as your preferred hotel in Nairobi and I am glad to read that you enjoyed your stay with us. We particularly take pride in your very kind comment on how we care for our environment.

We look forward to hosting you again.

Kind Regards,


General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casablanca, Morocco
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Overall, it was a good experience with an exceptional one hour massage by Jane at the well being center. I spent 5 nights at the hotel and noticed that all the staff members are friendly. it is not just a coincidence. it is a result of some good trainning.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 9, 2014
Dear Ali,

Thank you very much for sharing your great experience at Sarova Panafric.

It is great that you selected Sarova Panafric and I am glad to read that you enjoyed your stay with us and found our staff excellent and without exception, you found everyone friendly. I will personally pass on your remarks to Jane who will be glad to hear your kind words.

We look forward to hosting you again.

Kind Regards,


General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2014

From the very 1st Karibu (welcome in kiSwahili) we were made to feel at home with considerate service above my expectation. A welcoming apple&ginger drink, followed by welcoming fruit basket in the room, followed by some sweet treats were all unexpected extras. (this may be due to our conference having 60 delegates stay at the hotel).
Beautiful fresh flowers, changed 3 times in the week I stayed here. Morning papers, radio-alarm-clock, flat screen to catch up news (CNN,BBC,Aljazeera).

We were unfortunately too busy to try out some of the facilities like the pool and spa, but had a quick look and these appeared very nice.

The selection of food at the Flame Tree Restaurant was great and delicious. The freshly squeezed juices, vegetarian pizza, burgers, bar bites, were all delicious.

Service throughout was warm, welcoming and very friendly, although at times 'pole pole' in good Kenyan tradition (slowly slowly). For workaholic westerners hurry-hurry (haraka haraka) is more the style, but the wonderful Sarova-vibe allowed even us to relax within our busy schedules.

I thoroughly enjoyed my stay and hope to return for both business and family holiday purposes.

Asante sana Sarova Panafric! Córne Carolan - Association of African Business Schools - based in Johannesburg, RSA

Room Tip: Enjoyed my stay in room 526. Lovely view of greenery and sunrise view over the city. Consider req...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 9, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you enjoyed your stay with us and found our staff excellent and without exception, you found everyone friendly.

We definitely look forward to hosting you again.. Next time I hope you get to enjoy the pool and spa.

Asante na Karibu tena,

General Manager
Sarova Panafric
Report response as inappropriate
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Dubai, Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 23, 2014

Recently we have started traveling to African countries and Sarova Panafrica has become a choice for stay. very good hotel, very friendly staff and location wise everything is near by.

Pro :
would recommend to business travelers. quite impressed that none of staff asked for any kind of tip. always greeted with smile and made things simple.
Cons:
Hotel said they have halal food , but restaurant had pork all over and none of menu had halal certification details , was not convinced ... would recommend Muslim travel to avoid Meat unless they get certified.

Room Tip: all rooms are okay to stay , the up the better.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, June 9, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric.

It is great that you selected Sarova Panafric. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Your concerns on the Halal certification has been noted with concern and is being looked into and we trust that next time when you join us, we will have exceeded your expectations.

We look forward to hosting you again.

Kind Regards,


General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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