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“Excellent Service” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #19 of 96 hotels in Nairobi
Mombasa, Kenya
1 review
“Excellent Service”
4 of 5 stars Reviewed March 31, 2014

The hotel has beautiful landscape and outdoors. And clean, It is convenient in its proximity to the busy Nairobi CBD yet once you get in the chaos of this very busy town is forgotten.
But what stuck for me was the pleasant people who served and helped while I was staying there, it is true what they say you may not remember what people say or do but you forever remember how they made you feel.............and for the team at Sarova Panafric they made me feel at home away from home in the 5 months I spent there and I am forever grateful to all of them. For the kind words,the great service, the smiles and the nice chats that made me feel at home.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Sarova Panafric, responded to this review, April 23, 2014
Dear Vickie,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our hotel landscape beautiful, clean and conveniently located. I'm also excited to note that you found our staff very accommodating and that they made you feel at home away from home. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Mumbai
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 25, 2014

hotel is a bit aged, so is furniture. other than that i though it was a great hotel.
staff very accommodating and helpful we were met at the airport on arrival and they managed all land transfer, all punctual and good. flame tree restaurant is great good food and great service.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff very accommodating and helpful and the restaurant great with good food and great service. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankston, Victoria, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2014

Staff were incredibly friendly and helpful, room was large and bed was comfortable. Everything was spotlessly clean.
We loved it here and would be back in a heart beat, brilliant views of the city through the huge windows. Really well placed a 5 minute walk into the heart of Nairobi and the staff were always happy to give you directions or help you find the right matatu.
Breakfast was amazing huge buffet with something different on offer every morning, and the chef making the omelettes was always happy to have a chat

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Beth,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff friendly and helpful and the breakfast selection amazing. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
58 reviews 58 reviews
52 hotel reviews
Reviews in 37 cities Reviews in 37 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 23, 2014

I stayed there on a business trip not to bad no gym and the pool was so cold the penguins got out!

The staff was friendly and the food great, breakfast was a treat nice and fresh and well presented.

The room was OK clean and big enough.

Handy for the Central Park for nice walks

Room Tip: Facing the pool is nice
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff friendly and food great particularly the breakfast selection. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2014

Good business hotel, even though the rooms are a bit outdated and some items in the room are wearing down a bit. Second time I stayed here overall and second time I stayed just above the kitchen, which comes with an assortment of noises, but which did not keep me from sleeping. Swimming pool is nice and big, although there are a lot of business activities (and lunch) around the pool during the day which impede the possibility of swimming during office hours. The garden is less lush than other options in town and closeby (e.g. Fairview). All in all I felt very safe here and the location is perfect for some downtown shopping as well (~10 min walk). Breakfast is amazing with good personal care and a huge assortment of different items each day!

Room Tip: Try to get a room which is not above the kitchen.
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Thomas,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you felt very safe while staying with us and found the location perfect. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2014

The staff is efficient, the rooms clean, the breakfast rich enough and the 2 restaurants decent. If you add the sense of safety that you feel since the first moment inside, then you have an ideal place for your business trip to Nairobi. No luxuries, just all that is needed to have a comfortable and safe stay. Wi-fi signal is not quite strong everywhere in the hotel

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff efficient, rooms clean and enjoyed our rich breakfast selection. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
1 review
5 of 5 stars Reviewed March 11, 2014

The customer service starts at the gate with a smile from the guards then a welcoming drink is provided while the receptionist sort you out which sets the mood for a good stay . The rooms are cozy , the restaurant and the bar is great for a hang out and good food. This is my second time to stay in this wonderful hotel and never disappointed
But what has made me review this hotel is for the staff their attentiveness in ensuring their guest are comfortable and their stay memorable. The receptionist and the guest relation (Wayen and Caterin) are excellent in their job and have been there to aid in need of time which has been somewhat been embedded in my heart. Their communication is instant to ensure the guest is comfortable and will feel at home.
As the saying goes “courteous treatment will make a customer a walking advertisement “
Ruth D

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 14, 2014
Dear Ruth,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our hotel wonderful and that you're never disappointed. I'm elated to read that you enjoyed your welcome experience, found the rooms cozy, the food good and the restaurant and bar great for a hang out. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. Its great to read that you found them attentive and they made your stay comfortable and memorable. We definitely look forward to hosting you again and please do let me know when you'll be coming back to visit.

Thank you for your recommendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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