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“Good Restaurant” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #19 of 125 Hotels in Nairobi
Certificate of Excellence
Atyrau Province, Kazakhstan
Top Contributor
79 reviews 79 reviews
66 hotel reviews
Reviews in 51 cities Reviews in 51 cities
54 helpful votes 54 helpful votes
“Good Restaurant”
4 of 5 stars Reviewed March 23, 2014

I stayed there on a business trip not to bad no gym and the pool was so cold the penguins got out!

The staff was friendly and the food great, breakfast was a treat nice and fresh and well presented.

The room was OK clean and big enough.

Handy for the Central Park for nice walks

Room Tip: Facing the pool is nice
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff friendly and food great particularly the breakfast selection. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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564 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Utrecht, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2014

Good business hotel, even though the rooms are a bit outdated and some items in the room are wearing down a bit. Second time I stayed here overall and second time I stayed just above the kitchen, which comes with an assortment of noises, but which did not keep me from sleeping. Swimming pool is nice and big, although there are a lot of business activities (and lunch) around the pool during the day which impede the possibility of swimming during office hours. The garden is less lush than other options in town and closeby (e.g. Fairview). All in all I felt very safe here and the location is perfect for some downtown shopping as well (~10 min walk). Breakfast is amazing with good personal care and a huge assortment of different items each day!

Room Tip: Try to get a room which is not above the kitchen.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Thomas,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you felt very safe while staying with us and found the location perfect. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 17, 2014

The staff is efficient, the rooms clean, the breakfast rich enough and the 2 restaurants decent. If you add the sense of safety that you feel since the first moment inside, then you have an ideal place for your business trip to Nairobi. No luxuries, just all that is needed to have a comfortable and safe stay. Wi-fi signal is not quite strong everywhere in the hotel

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff efficient, rooms clean and enjoyed our rich breakfast selection. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
1 review
5 of 5 stars Reviewed March 11, 2014

The customer service starts at the gate with a smile from the guards then a welcoming drink is provided while the receptionist sort you out which sets the mood for a good stay . The rooms are cozy , the restaurant and the bar is great for a hang out and good food. This is my second time to stay in this wonderful hotel and never disappointed
But what has made me review this hotel is for the staff their attentiveness in ensuring their guest are comfortable and their stay memorable. The receptionist and the guest relation (Wayen and Caterin) are excellent in their job and have been there to aid in need of time which has been somewhat been embedded in my heart. Their communication is instant to ensure the guest is comfortable and will feel at home.
As the saying goes “courteous treatment will make a customer a walking advertisement “
Ruth D

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 14, 2014
Dear Ruth,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our hotel wonderful and that you're never disappointed. I'm elated to read that you enjoyed your welcome experience, found the rooms cozy, the food good and the restaurant and bar great for a hang out. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. Its great to read that you found them attentive and they made your stay comfortable and memorable. We definitely look forward to hosting you again and please do let me know when you'll be coming back to visit.

Thank you for your recommendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 11, 2014

Sarova Panafric is a beautifully built hotel. Great vibe, great food, very clean and well maintained rooms and amazing conference services facility

Their service is second to none - great hospitality!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found us to be a beautifully built hotel with great vibe, great food, very clean and well maintained rooms and amazing conference services facilities. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. Its great to read that you found our service second to none. We definitely look forward to hosting you again and please do let me know when you'll be coming back to visit.

Thank you for your recommendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
1 review
4 of 5 stars Reviewed March 9, 2014

We arrived with my parents and the service we got was really good during our whole stay. After two weeks we came back and stayed another two nights. Nice breakfast. Booked a superior room which is overlooking the motor way but it was not noisy.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 11, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you enjoyed your stay with us. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. Its great to read that you came back and stayed another two nights with us. We strive to ensure that our guests' stay is nothing short of exceptional. We definitely look forward to hosting you and your family, and please do let me know when you'll be coming back to visit.

Thank you for your recommendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 8, 2014

This hotel is located in the heart of Nairobi, very practical if you are on business or doing safari/Nairobi tours. I brought a group of 17 people to Kenya and used Pan Afric as a base, sjeck inn, securety all over staff was brilliant every time. The breakfast is exelent and they are very flexibel when we needed a very early breakfast. The rooms are very clean. Some rooms are alitle mid. 80s, but they are working on that. The a la carte is not very exiting, and the kitchen was not as good as we hoped. All in all a very pleassent stay in a very unplessent town in a wonderfull country.

Room Tip: the rooms away from the main streat, high as possible.
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 11, 2014
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you found our staff brilliant and enjoyed the excellent breakfast selection and our rooms. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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