I stayed here with a group of volunteers whilst providing training to St John Ambulance pre-hospital care providers in Nairobi. It is very close to the centre of town but the road becomes very congested and is busy all the time. It can seem quite noisy if you're not generally a city dweller. The rooms are a little dated but the facilities of a high standard, modern communal areas are bright and airy, and the staff; well, this is the highlight of this hotel. Service is obviously a top priority and many UK hotels could learn much from Panafric. We stayed for just short of two weeks and enjoyed friendly, personal and efficient service throughout. As "long stay" guests we were invited to a short function to meet the mangers and department leads and discuss any issues or improvements. I thought this was an excellent and innovative method of achieving rapid and candid customer feedback and any minor criticisms were taken on board and on some issues results were evident during our stay. In summary, I would certainly stay at Sarova Panafric again, I would recommend it, without hesitation, and I'm thinking about returning with the family for a less business orientated trip.