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“Good hotel! Not for families as no kids menu!” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya   |  
Hotel amenities
Ranked #19 of 110 Hotels in Nairobi
Dubai, United Arab Emirates
1 review
“Good hotel! Not for families as no kids menu!”
3 of 5 stars Reviewed January 10, 2014

I checked into the hotel on 26th Dec 13. Made reservations directly with the hotel as it was not a planned holiday rather short much needed rest and relax and where else to do it but in my home country. So chose this hotel based on the reviews on Trip Advisor. Check in was fast and we were served with a refreshing juice while being checked in. Porter was friendly. After seeing the room, we went directly to the restaurant to eat as we were travelling with our 1 year old daughter. She was cranky and hungry after the 5 hour flight from Dubai. The menu was great but did not include anything for an infant. The chef was not very helpful, and on one occasion I had to order steak and ask them to cook a beef stew (which was too salty and we ended up not eating). The food was appropriately priced but for adults. Wouldn't pay that much for food that my daughter would eat only a few spoonful. I asked for an iron box and to be changed room to the ones that had a bathtub (for ease of bathing my daughter) and was promised both the next day. We were only moved at 6pm after asking thrice. The iron box was only brought the 2nd day when checking out. I had intended to stay for 6 nights but checked out early as I found another hotel with friendly kids menu. I did not want to always go out to eat as those were our rest and relax short vacation. Reception did not care or ask us why were checking out early. Very friendly staff at the restaurant in exception of the managers who would not afford a smile to any guest. I loved the grounds and quiet environment. I would definitely recommend this hotel for short stays. Not for long stays with family.

Room Tip: Ask for rooms on top floors as they are more quiet and have a great view!
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding and it’s great to note that you found our associates friendly. I have passed on your commendation to them. We do take guest feedback seriously and we have noted your feedback on the provision of a kid's menu. Guest comfort is at the top of our agenda and this cannot be compromised; including provision of children's meals upon request by guests, guided by the ingredients in-house. I greatly apologies for the inconvenience caused and I have taken up corrective action so that this does not recur. Kindly do let me know the next time you’re in Nairobi so that we can personally meet.

We hope you can trust our sincerity, and we thank you again for sharing this feedback with us as it has prompted us to be more diligent than ever.

We hope this initial experience will not deter you from staying with us again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Luanda Province, Angola
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 9, 2014 via mobile

In the Panafric hotel you'll find from the moment you step in an extremely friendly and caring staff.
However the rooms are quite old and you can see it and fell it. There is also a lot of noise coming from the road, that the thin glass on the windows don't stop. Bed is ok.
If you really need to stay here, ensure you stay in the suites which are less old.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding and it’s great to note that you found our associates extremely friendly and caring. I have passed on your commendation to them. We do take guest feedback seriously and we have noted your feedback on the noise experienced from the highway from your room. I greatly apologies for this inconvenience. Guest comfort is at the top of our agenda and this cannot be compromised. We are also yet to commence our next phase of renovation that will touch on our entry category of rooms, the Superior rooms as well as placing of double glazed windows on all highway facing rooms. I’ll be sure to inform you once these developments commence. Once again, please accept my apologies for the same. Kindly do let me know the next time you’re in Nairobi so that we can personally meet.

We hope you can trust our sincerity, and we thank you again for sharing this feedback with us as it has prompted us to be more diligent than ever.

We hope this initial experience will not deter you from staying with us again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2014 via mobile

Stayed in this hotel in **January 2012 (not 2014)and thought it was a great place to stay based on its location and was competitive to other hotels in the same location. You do not need a matatu to get to the city centre as it's walking distance.
The staff were great and food was authentic with generous portions.
They were very helpful in booking us a room with one of their other hotels in another city(Whitesands Hotel in Mombasa).
The room we stayed in the first time was not great as it was on top of the kitchen and you could hear all the cutlery noises at odd hours of the night(I suppose with room service being 24hrs) The fact that the rooms on the side we stayed in were being upgraded, meant that the noise of drilling etc was a disadvantage but tolerable and we received letters from management to notify us of what was happening.
Another thing that you may well be careful of, is not to be charged twice as we booked online and when we left, our card was charged again. Lucky for me I was still in the country and chased it up otherwise I don't know how long it would have taken to sort this issue out over internet and numerous phone calls. So I would say make sure before checking out.

Otherwise we enjoyed relaxing by the poolside when we were not touring the rest of the country.
I would recommend this hotel, though there are others within a stones throw away.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric.

It's great that you selected Sarova Panafric and I am glad to read that you enjoyed your stay. Sarova Panafric is wholly committed to serve our guests exceptionally. We do take guest feedback seriously and have noted your comment on the noise levels and experience with the card transaction. Apologies for the inconvenience and I have personally taken up corrective action to ensure that this doesn’t recur. Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and share your positive Sarova Panafric experiences with the rest of the world.

Thank you for your recommendation and we appreciate each word.

We forward to hosting you soon.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Top Contributor
69 reviews 69 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed January 5, 2014

We landed in Nairobi on an awful weather with heavy rain during mid December and our safari company was waiting for us to give us a lift to Sarova Panafric. We were greeted by security which started to check our luggage for safety reasons. We received a juice and check-in was very fast and the receptionists very kind. We received a room on the third floor which was big enough for our needs. Nice LCD Tv, 2 complimentary bottles of water, hot shower, cheap minibar and a nice balcony was everything we needed after 20 hrs flights.
The only inconvenience that we had was the sight of a used condom in the bin. For the future the cleaning staff should be more careful.
Breakfast was good not sensational, we ate omlettes, fruits and enjoyed the traditional kenyan chai. Just before checking-out we were approach by a lady from guest relations which kindly asked us to give her the feed-back of our stay there.
Our stay at Panafric was nice but short since our safari was waiting for us!

Room Tip: Rooms at higher floors are more quiet.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Guest,

It's great that you selected Sarova Panafric and we're happy to read that you enjoyed your stay with us and found us to be a good hotel.

Accept my apologies for the condom found in the bin. This is definitely not in line with our housekeeping procedures and I assure that I have taken corrective action to ensure it doesn’t occur again. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding and we therefore sincerely apologies for this inconvenience. Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and share your positive Sarova Panafric experiences with the rest of the world.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 28, 2013

This was a last minute option. The staff was very friendly and helpful, rooms were spacious -pretty clean. Food was great. Location gives you easy access to other parts of Nairobi.

My biggest grip was there's no gym! I had to knock down the rating just for that. They do have plans to build one so maybe once that's done I'll stay there again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

It's great that you selected Sarova Panafric and I am glad to read that you enjoyed the food, rooms and location. Our staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. I have personally passed on your commendation to the associates. We do take guest feedback seriously and we have noted your comment on the provision of a gym. This is something we have taken note of when carrying out the next renovations phase projected to commence soon. I will be sure to let you know once this developments begin.

Thank you for your recommendation and we appreciate each word.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Top Contributor
94 reviews 94 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed December 27, 2013

I had to wait a few weeks to write this review following my last one but felt compelled to write another as this is just such a great place so here we go:

Another Wonderful Stay

I was last in Nairobi around 12 days before the terrorist attack on the Westgate Shopping Centre and so as you might imagine I was slightly nervous as to what state the level of security would be. I can safely report that there has been an increase in security in terms of visible presence of police, security guards and army and I dare say that there is also a heightened increase with plainclothes security officers so at no time did I feel any more worried than normal.

My tip of the day-I would strongly urge you to seriously consider having a private driver to be with you for the duration of your stay. I never take taxis and they would actually end up being more expensive for the moving around I do during my work day.

I use a great chap called Justus ambanijustus@yahoo.com who is highly efficient-never late-extremely courteous-very knowledgeable and polite and respectful. This arrangement completely put my mind at rest and I know 100% that I am as secure as possible in this vibrant city tel +254 723970722 NB he allowed me to add phone number.

This particular hotel has excellent security with a double barrier system and under car inspection before arriving at the hotel. On the door of the hotel there are visible signs of increased security probably there to provide further reassurance for overseas visitors. Various scans take place, banks are inspected, fairly hefty security guards are inspecting everyone from a distance walking into the hotel and all in touch with each other by radio.

Okay, let's talk about the hotel itself. The welcome started with the met at the airport by the hotel car, a Mercedes and greeted accordingly. Cold towel, water, soda in the back of the Mercedes-all very impressive and I've never been treated at an airport before like this. This cost around $40. Incidentally following the devastating fire at the international arrivals terminal, they have commandeered the ground floor of the multi-storey car park and transformed this into a very impressive and efficient arrivals terminal.

On arrival at the hotel, I was greeted by name like a long lost friend and check-in procedure was excellent added to which, it was around 9 AM and I had pre-advised the hotel that I would be in early and “if possible” would it be possible for me to get my room early than the normal 2 PM check-in time.

They duly accommodated and I was also given a lovely upgrade to a corner room on the top floor overlooking the city of Nairobi in the background. The room was the same one as I had previously and has all the amenities one could hope for. added to this, it was immaculately clean and spacious.

There is a kettle with all of the normal accompaniments. A well-stocked minibar which I didn’t actually use other than dairy milk!

Samsung flatscreen TVs with the South African Sky equivalent streaming in and providing some good entertainment.

Wi-Fi is, entry throughout the hotel for residents

Each level of the hotel has a security guard by the lift 24 hours a day

Breakfast is an absolute feast and pretty much everything is available added to which the service is friendly and efficient.

All of the staff seem to be very proud of their roles within this organisation, part of the Sarova Group and everyone is engaging and helpful.

There is a small but very nice bar alongside the restaurant in a horseshoe shape with some additional seating. Very nice to have a drink before dinner at which there always seems to be some football on quietly in the background.

Special mentions to Bevaline who is always extremely welcoming and her communication prior to my arrival as before was prompt, efficient and very friendly. Catherine on reception went the extra mile in trying to get my local Sim card sorted out so I could use my Kenyan cellphone functioning. George for a warm welcome in the car that drove me to the hotel. Monica & Monica 2 who were always very welcoming at the restaurant. Ebrahim, the chef at breakfast you I shall miss dearly! Kennedy in the restaurant.

Lastly, one thing I can say about Kenyans is that they are generally very happy people and engaging. In every restaurant that I visited everyone says “thank you for coming” or “thank you for choosing this hotel” and they really mean it. They seem to fully appreciate that tourism has been dented and that there are security concerns from outsiders looking in.

As for this hotel, as before, it just gets better and I would have no hesitation in recommending it to prospective residents. This is ideally located for business and is very close to the central business district.

Don't search - - - -just book this place.

Check out my other reviews and I hope you find this useful.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 20, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

It's great that you have selected Sarova Panafric and I am glad to read that you will be coming back. Our staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. I look forward to meeting with you and most of all, hosting you again.

Thank you for your recommendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 26, 2013

+ Comfortable hotel, swimming pool, security to access the hotel and everywhere around, decent rooms and amenities, friendly personnel, restaurant and bar with themes, attracting lots of Nairobi people, so not just a fortress for tourists and business people, and a variety of choices, relatively green neighbourhood although walking around is not recommended, but this is true for Nairobi in general.

- Rooms are not perfect, some details show the hotel would need some renovation, showers/locker room to fitness room, not very clean, fitness club closed for repair when I was there.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Olivier,

Many thanks for taking the time to share your feedback with us.

It's great that you selected Sarova Panafric and I am glad to read that you found us to be a good hotel in Nairobi. Our staff strives to provide warm, welcoming, high standard service always, and making your stay with us great. Please note that we appreciate every guest feedback and always strive to continuously provide excellent and up to date facilities that are suitable to guest needs. Therefore, the renovation plans of the same rooms are underway and we shall communicate once the project commences.

Feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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