I had to wait a few weeks to write this review following my last one but felt compelled to write another as this is just such a great place so here we go:
Another Wonderful Stay
I was last in Nairobi around 12 days before the terrorist attack on the Westgate Shopping Centre and so as you might imagine I was slightly nervous as to what state the level of security would be. I can safely report that there has been an increase in security in terms of visible presence of police, security guards and army and I dare say that there is also a heightened increase with plainclothes security officers so at no time did I feel any more worried than normal.
My tip of the day-I would strongly urge you to seriously consider having a private driver to be with you for the duration of your stay. I never take taxis and they would actually end up being more expensive for the moving around I do during my work day.
I use a great chap called Justus firstname.lastname@example.org who is highly efficient-never late-extremely courteous-very knowledgeable and polite and respectful. This arrangement completely put my mind at rest and I know 100% that I am as secure as possible in this vibrant city tel +254 723970722 NB he allowed me to add phone number.
This particular hotel has excellent security with a double barrier system and under car inspection before arriving at the hotel. On the door of the hotel there are visible signs of increased security probably there to provide further reassurance for overseas visitors. Various scans take place, banks are inspected, fairly hefty security guards are inspecting everyone from a distance walking into the hotel and all in touch with each other by radio.
Okay, let's talk about the hotel itself. The welcome started with the met at the airport by the hotel car, a Mercedes and greeted accordingly. Cold towel, water, soda in the back of the Mercedes-all very impressive and I've never been treated at an airport before like this. This cost around $40. Incidentally following the devastating fire at the international arrivals terminal, they have commandeered the ground floor of the multi-storey car park and transformed this into a very impressive and efficient arrivals terminal.
On arrival at the hotel, I was greeted by name like a long lost friend and check-in procedure was excellent added to which, it was around 9 AM and I had pre-advised the hotel that I would be in early and “if possible” would it be possible for me to get my room early than the normal 2 PM check-in time.
They duly accommodated and I was also given a lovely upgrade to a corner room on the top floor overlooking the city of Nairobi in the background. The room was the same one as I had previously and has all the amenities one could hope for. added to this, it was immaculately clean and spacious.
There is a kettle with all of the normal accompaniments. A well-stocked minibar which I didn’t actually use other than dairy milk!
Samsung flatscreen TVs with the South African Sky equivalent streaming in and providing some good entertainment.
Wi-Fi is, entry throughout the hotel for residents
Each level of the hotel has a security guard by the lift 24 hours a day
Breakfast is an absolute feast and pretty much everything is available added to which the service is friendly and efficient.
All of the staff seem to be very proud of their roles within this organisation, part of the Sarova Group and everyone is engaging and helpful.
There is a small but very nice bar alongside the restaurant in a horseshoe shape with some additional seating. Very nice to have a drink before dinner at which there always seems to be some football on quietly in the background.
Special mentions to Bevaline who is always extremely welcoming and her communication prior to my arrival as before was prompt, efficient and very friendly. Catherine on reception went the extra mile in trying to get my local Sim card sorted out so I could use my Kenyan cellphone functioning. George for a warm welcome in the car that drove me to the hotel. Monica & Monica 2 who were always very welcoming at the restaurant. Ebrahim, the chef at breakfast you I shall miss dearly! Kennedy in the restaurant.
Lastly, one thing I can say about Kenyans is that they are generally very happy people and engaging. In every restaurant that I visited everyone says “thank you for coming” or “thank you for choosing this hotel” and they really mean it. They seem to fully appreciate that tourism has been dented and that there are security concerns from outsiders looking in.
As for this hotel, as before, it just gets better and I would have no hesitation in recommending it to prospective residents. This is ideally located for business and is very close to the central business district.
Don't search - - - -just book this place.
Check out my other reviews and I hope you find this useful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.
It's great that you have selected Sarova Panafric and I am glad to read that you will be coming back. Our staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. I look forward to meeting with you and most of all, hosting you again.
Thank you for your recommendation and we appreciate each word.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.