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“Great experience” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #19 of 96 hotels in Nairobi
Toronto, Canada
Top Contributor
79 reviews 79 reviews
7 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
“Great experience”
4 of 5 stars Reviewed December 19, 2013

The hotel was nice, great view, staff was great always ready to help, the buffet for breakfast was amazing, there was everything there, It was set up like you were at a wedding, I had a great experience.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 13, 2014
Dear Juliette,

Many thanks for taking the time to share your feedback with us.

It's great that you selected Sarova Panafric and I am glad to read that you had a great experience while staying with us and enjoyed the breakfast. Our staff strives to provide warm, welcoming, high standard service always, and making your stay with us great. Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

441 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2013

Booked through Kayak and, because of the rate, was expecting a run-down hotel with shoddy service. Quite the opposite. Some of the rooms need an update (but I quite like the retro feel) but I had an excellent stay and will stay again when passing through Nairobi.

Stayed December 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 12, 2014
Dear Luke,

Many thanks for taking the time to share your feedback with us.

It's great that you selected Sarova Panafric and I am glad to read that you had an excellent stay with us. Our staff strives to provide warm, welcoming, high standard service always, and making your stay with us great. Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2013

I stayed one night in DEcember prior to my Massai Mara safari. Already the first steps were welcoming and people were very nice and helpful. Rooms are really nice and clean, comfortable bed. The breakfast next morning was amazing and lots of choice. Since I new that I would return after my safari for a day-stop-over, I asked to leave some luggage in the hotel for a few days and it was not a problem at all. Returning after my safari I arrived early afternoon in the hotel and my flight was in the late evening. I asked to use the pool and when asking for a shower, they even offered me a room for short time to have shower and ready for my journey back home to Germany. After getting fresh, I had a manicure in the Spa, which was wonderful as well. Sheilla there did a great job and took her time without hurry!
A good hotel to relax and enjoy within a busy city!

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 12, 2014
Dear Sara,

Many thanks for taking the time to share your feedback with us.

It's great that you selected Sarova Panafric and I am glad to read that you found us to be a great hotel in Nairobi. Our staff strives to provide warm, welcoming, high standard service always, and making your stay with us great. Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 10, 2013

Rooms need serious updating but staff make up for it .
Good food and facilities. Nice place for meetings as well.
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Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 16, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

It's great that you selected Sarova Panafric and I am glad to read that you found us to be a great hotel in Nairobi. Our staff strives to provide warm, welcoming, high standard service always, and making your stay with us great. Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 9, 2013

I was so grateful to relax at the Sarova Panafric after my long flight from the U.S. The service was impeccable, the room and bed were very comfortable, and I enjoyed a nice conversation with other guests at the bar by the pool. The breakfast in the morning was surprisingly beautiful and tasty! It was a great first stop in Nairobi.

Room Tip: Ask for a quiet room off of Kenyatta Blvd.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 16, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

It's great to read that we provided a relaxed and pleasant stay for you. Our staff strives to provide impeccable service and making your stay with us great. The chef and his team are also elated to note that you enjoyed the tasty and beautiful breakfast and are most certainly looking forward to serving you up with the same and even better once your back.

Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hearing from you.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, South Africa
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 8, 2013

I had a very pleasant stay at this hotel. The check-in process was friendly and efficient. My room was very neat and clean. The breakfast options were excellent and the staff were pleasant and efficient. The wi-fi internet was free and worked well throughout the hotel. Overall, I had a very pleasant stay at this hotel and would certainly be back to stay when visiting Nairobi again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 16, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

It's great to read that we provided a pleasant stay and that you would certainly be back to stay with us when visiting Nairobi again. Our staff strives to provide pleasant and efficient service, and making your stay with us great. The chef and his team are also elated to note that you found the breakfast options excellent and are most certainly looking forward to serving you up with the same and even better once your back.

Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hearing from you.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 8, 2013

Stayed on 3 separate occasions during 2 months travelling and became my home away from home! From the friendly, professional staff who remember your name(Welcome back, Miss Fran!) to the delectable breakfast spread(Oh, I so over ate on the fresh bread!!), I found everything up to par at this hotel. In particular, I would mention Benson at reception who really went out of his way to make sure my left luggage was cared for, that I got in the right transportation(a long story!!) and made it to the airport on time...felt like I was the only person that mattered in the whole hotel! The 3rd stay I was upgraded to a very lovely room, even though the original room was more than adequate for my needs, but a nice touch nonetheless! The Flame Tree restaurant served up delicious meals...try the turkey and guacamole with caramelized onions on a whole wheat baguette(served up with fresh fried potato and salad for a mere Ksh680)!! My compliments to the chef!! For those looking for the right touch of comfort before, during and after a safari, I would highly recommend the Panafric.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 16, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

It's great to read that we provided the right touch of comfort before, during and after your safari and that you would highly recommend us. Our staff strives to provide friendly and professional service, and making your stay with us great. We do take guest feedback seriously and I have personally passed on your commendation to the Benson and the team.

Please feel free to join our online conversation and stay updated on what's happening by following us on Twitter @sarovapanafric and the Sarova Panafric online community.

Thank you for your recommendation and we appreciate each word.

We look forward to hearing from you.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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