This was the worst experience ever.
I booked this hotel on Expedia and asked for a 3 bed room for our party of 3.
We arrived at 2am only to be told we had to pay $70 extra per night because I did not specify 3 people even though my booking indicated three beds. I asked the manager at the front desk if one guest could sleep on 3 beds. He was not concerned. He said I had to pay the extra charge per night.
I proceeded ask if I could a refund for the next night and look for another hotel and was told I had to go through Expedia.
Even though my stay in Nairobi was for longer that 2 nights. I had to move to another location.
They also wanted to charge my 12 year old for breakfast in the morning even though it was complimentary.
Beware of the extra hidden charges at this Hotel.
I did not even feel secure at this hotel. The security guards were sleeping on the stairs.
I will never stay at Sarova Panafric again or even recommend this hotel.