Some differing opinions on a few elements, but we were there during the Westgate Mall seige and we cannot commend the staff highly enough for their professionalism during this terrible time. Our hearts go out to all the people affected by the tragedy. At all times though we felt safe, looked after and looked out for. It was very reassuring to get a call on Saturday night from the manager to ensure we had returned safely from our days outing.
We arrived at 2am Friday (thursday night) so had the chance to make these other observations...
Steak night! I ordered the fillet steak medium rare - THE best steak i have ever had!
Very friendly staff with excellent English
Well priced gift shop
Reception/porters/concierges all very helpful
Very smooth pick up from the airport (by Pollmans, organised for us by our Travel agent at home)
Hotel drivers/taxis - felt very safe.
No fees to change money. Rate was 5 shillings lower than at the airport but they had money when we needed it
Air con in the rooms (not frosty, but at least they had it) and a safe in the wardrobe.
Good egg station at breakfast. Good variety of hot dishes and pastries that changed daily.
Rooms 103 and 105 (least expensive) don't have locks on the balcony doors. Yes there is a guard stationed by the lift, but he can't see the balcony.no insect screens on the (opening) windows. Access to these rooms is via an outdoor walkway above the kitchen vent - not always pleasant. Beds very firm, to me thats better than too soft but the other 3 in my group found them 'rock hard'.(beds were same at our next hotel so not sure if its a price or a cultural thing)
While ALL staff were friendly, service from the food and beverage staff was a bit slow...dine early if you're hungry to allow for the wait.tea and coffee service at breakfast rather haphazard.
Hotel is on a main road, thats also the way to a hospital so there can be sirens. Ear plugs worked fine for me though (we never leave home without them!)
No direct dialling. Even local calls made by staff had to go through the operator. Not a major issue, but time consuming if you're trying to make plans.
Other things to be aware of:
Pollmans picked us up at the airport. They offered us a car and driver for the day for US$25 per person.$100 for 4 of us, just ring his mobile to book. Not knowing if that was a good rate or not, we asked the hotel concierge - seems there is a very strong honour system in Nairobi - concierge explained he couldn't give us any other prices because we were Pollmans customers and he couldn't break that 'contract'. Interestingly the operator couldnt reach the mobile number for us, so put us through to the main office where the price was now $200 for 4 of us. We called the mobile back and had a great, albeit slightly squished, day for $100 plus tip.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi