Stay away from concierge! First, I wanted to do a day trip to Nairobi National Park. Concierge told me it would be $100 USD and they would arrange it. Later, they said it was $100 plus a $10 entry fee. The next day, they told me it was $150, but that they could give me a special price of $140. I have lived and worked in Africa for many years, and I'm quite accustomed to this type of negotiation "shakedown." However, I did not expect this from an international corporate hotel chain! I ended up arranging the tour with an independent tour company just because I was so frustrated with concierge and their changing story. The next day I was leaving to catch a flight to the airport. Concierge told me they would arrange for my shuttle service at a rate of $40 USD. I told them that was an outrageous price. They changed it to $30. I could not understand - again - why any international corporate hotel chain would not have standard prices, and this was overpriced. I told them I would just like a taxi and that I did not need their shuttle service. They told me I had to use the shuttle service and that I could not use a taxi. They refused to call me a taxi!!! I called an independent taxi on my own, which was not permitted to come to the lobby area. I had to go to the petrol station next door. I paid $20 USD..and with a taxi company that the concierge had called for me before! Furthermore, the beds were hard as a rock, the WIFI did not work in my room, and the hotel was overpriced for the quality of the rooms.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi