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“Cheap and Cheerful” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya   |  
Hotel amenities
Ranked #19 of 110 Hotels in Nairobi
Sydney, Australia
Top Contributor
179 reviews 179 reviews
96 hotel reviews
Reviews in 75 cities Reviews in 75 cities
153 helpful votes 153 helpful votes
“Cheap and Cheerful”
3 of 5 stars Reviewed June 9, 2008

This is a very modest hotel, with service being its saving grace. Like most hotels in Kenya, you can expect good security from the moment you enter the gates, with security guards present on every floor of the hotel as well. The lobby is quite small, but sufficient, with a small waiting area. The hotel is quite old in its appearance, with not too much character about it. This is not to say that it is not clean. The public areas are well maintained.

The rooms are the size you would expect a standard room to be. You even get a tiny balcony, but unfortunately not much of a view given the hotel’s location. The bathroom is adequate in size and reasonably clean. The toilet flushes only when you hold the handle down for the duration of the flush, otherwise you can expect a little present waiting for you the next morning. Decent Sarova branded toiletries are at your disposal and complimentary water bottles as well. The best part about my room was that this hotel recognises what a real king size bed is, rather than pushing two singles together. This made for a very comfortable sleep on my soft plush pillows. The only thing worth noting that was missing was an in-room safe. Instead, they recommend you use their safe deposit at reception for a fee.

The hotel facilities are quite basic. You have a restaurant and a bar. No gym facilities, but it does have a pool. A business centre is available if you wish to use their internet. They also offer wi-fi for a fee.

I only had breakfast at the hotel, so I can’t comment on the other meals they serve. Breakfast was a buffet with a spread you can be content with. They serve continental options, fruit and hot meal options such as bacon, sausages, baked beans and some African dishes.

The most outstanding aspect of this hotel is the service. As my experience with Kenyan hotels in general, all the staff are capable of offering good old-fashioned service. They smile whenever they talk to you, they go out of their way to help you and you are always greeted by them whenever you cross paths. Even more impressive is that you porter will always remember you and make his way to come up to you to make sure everything is ok (all without expecting a tip). Now that’s genuine care for your customer.

Overall, the hotel is decent for a short stay. Its location is ok, if you’re not expecting to wander around the city centre. But it’s a short 5 minute cab ride into town. It may not be flash or impressive, but it does cover all the basics. And the staff will be sure to make you feel at home.

  • Liked — The service
  • Disliked — The location was not the best for exploring Nairobi
  • Stayed May 2008, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Munich, Germany
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 2, 2008

We ended up at the Panafric after a canceled flight.
The hotel offers affordable (although not cheap) rooms in a very quiet and almost scenic part of Nairobi. Only a short distance from downtown.

  • Stayed November 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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USA
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 25, 2008

I had never been treated so nicely but then arrived to my room and was unable to rest because of a very uncomfortable beds and no air circulation in the rooms...

I would recommend to use this if its the last option of one night in Nairobi. If they change some of the room accomodations I would return in a heartbeat, because the people there are amazing. Everyone was incredible.

Ricardo

  • Stayed March 2008
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Milton Keynes
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 16, 2008

We only stayed at the hotel for an evening and a bit of sleep, prior to flying back to the UK in the morning. However, we found the hotel, having been described to us as budget, was very nice, with friendly staff, a complimentary bottle of wine as they'd found out we were on our honeymoon, and a great restaurant with BBQ to feed an army!!!
Overall, this hotel exceeded our expectations, and for people in a budget it is an ideal option.

  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 2, 2008

Great staff, especially Joseph the driver that picked us up from the Airports and Askari the guard.
Hortencia in the restaurant is a an excellent hostess.
The hotel is clost to being refurbished, despite this we had a comfortable stay.

  • Liked — Conveneient for oour purpose
  • Disliked — needs an upgrade
  • Stayed February 2008, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Paralimni, Cyprus
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 18, 2008

I would like to say we felt very safe in this hotel as there was a guard on each floor. We arrived in Nairobi on an independat trip- during what was a very troublesome time for Kenya,.
The flame trees restaurant which we visited on 3 consecutive nights we found rather expensive, but then we were on holiday after all!My Husband had the best steak he had eaten for many along while!
We did not go on any trips or safari, as we felt a little worried about the political situation, for that reason i will return to Nairobi/Mombassa one day as there was so much i felt i had missed in both resorts.

  • Liked — The Shower!
  • Disliked — nothing realy.
  • Stayed January 2008
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Perth, Australia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 20, 2008

We stayed at this hotel prior to going on Safari and found it to be OK.
Checked for bed bugs after reading an earlier review but the matresses looked brand new and no evidence of bugs.
Yes the place has problems - slow and disorganised check in but the rooms are OK - three star standard and the pizzas are good but expensive.
Lunch ( a pizza each) for 4 with four juices and 2 coffees came to $60 Australian. We sat out on the deck which has a good atmosphere.
Breakfasts are OK - hard to get used to the white scrambled eggs (battery hens have an off white yolk) and so so pastries which are common in many Keynan establishments.
Didn't find the road too noisy but most rooms do face it. Taxis are waiting next door if you need one. The consierges are lovely and always looking for a friendly chat.
Best attribute is its location - just a short walk into the city - which is actually not very exciting. If you have time in Nairobi visit the orphaned elephants and the giraffe discovery centre.
lastly we returned to nairobi during the 'troubles'. This is tribal and not targeted at tourists. Tour operators have a good handle on what is going on (spending half their time on the phone checking ahead) and will steer tourists around any potentially troublesome spots. Most problems have happened in the slum areas where people are disatisfied with their lot in life.

Stayed December 2007
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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