I have been a very loyal customer of Panafric over the past 4 years. I have stayed there over 10 times.
Many of the staff that made the stay so enjoyable have been moved on to other branches of the hotel chain and not been replaced to the same standard.
Stiil the housekeping staff on the 6th floor are very good. Rachel contunues to be the star of the show and they keep my room spotless and always accomodate me if I need anything extra, such as water or shower gels. Eunice and Augustine were sorely missed however
The girls in the business centre are so polite and very helpful.
The restaurant was the biggest let down, for me.
I would always dine there on at least half the nights of my stay but this time only the first night.
The food and service of Roy and Annritsa, were a joy but now the staff seem to have very little character apart from the ladies who welcome you in to the restaurant.
They have totally changed the menu removing some of my favourite items such as the tomato and basil soup. The worst thing is that they have now decided to add a service charge for food and also service charge for drinks, which takes the final bill up by a lot.
It MUST be my choice if I leave a tip or not. It is not the hotels choice to charge me. The tips the customers used to leave was shared by the staff but now the management tell me that the staff see nothing of the serrvice charges. That is awful.
I sat at the bar with a client and ordered a passion juice and a beer. I was staggered to see I was charged both food service charge and also beverage service charge. When I asked why I was told they they don't stock juices in the bar and they got them frrom the restaurant so I had to pay both charges. Madness. it got worse when I stopped on my way in to take a cake back to my room. You should never charge service charge for take away food but they did.
On checking out out I was charged 200USD per night but my invoice showed 180USD. I had to open my laptop to prove it and was told that from now on I will be charged 200USD.
I am afraid I will try somewhere else from now on. It used to be so good.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi