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“Business became so much better” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #20 of 129 Hotels in Nairobi
Certificate of Excellence
Taunton, United Kingdom
2 reviews
“Business became so much better”
4 of 5 stars Reviewed July 10, 2013

This was my 3rd visit to this hotel over a period of 4 years and it seems to get better each time. The staff have become my friends and look after me as though I am family. Nothing is too much trouble and everything is done with a smile.
I should mention in particular, Monica (Restaurant Hostess), Lynnette, Lena, Yula 'Dr Benson' Jane, Judith, and all those who helped make my stay a pleasure. My apologies for forgetting so many names but they know who I mean.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 18, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you have now clocked your third stay with us and enjoyed every element of your stay but above all, we’re elated that you have constantly enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great and we're happy to hear Monica, Lynnette, Lena, Yula, 'Dr Benson', Jane, and Judith were of great help. I have shared your commendation with the team and they do appreciate. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Nyeri, Kenya
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 4, 2013

Over the last 10 years I probably stayed at least once a year in The Panafric and it was a sometimes a mixed experience but the last 3 years they have done a lot of renovations, new bathrooms, nee reception, very good conference and meeting facilities etc. This time I stayed just for 1 night on a business trip and I noticed that since my visit last year they improved the handling in the reception and everything including the credit card processing went very quick and smooth. The rooms are just fine, quite big good bed , good shower with lots of hot water and a new and pleasant surprise was the free WiFi and although some people complain a bit about the noise, I had a room on the 5th floor and love the view of the Nairobi Central business district . What I find very important in a hotel is the breakfast and the buffet in Panafric is simply excellent. The cooks prepare for you any type of eggs and omelettes, there is plenty of choice of fresh juices, Mango, Passion, Pineapple , Orange etc lots of hot food dishes, tomatoes, vegetables several variations of hot potatoes, indian curries etc, but also nice croissants, fruits muesli . The location is also very nice, the hotel has a good feeling, Friendly and professional staff and because of the meeting facilities they have a lot of conferences and if you keep your eyes open you will always see one or more politicians or other local celebrities around. The Panafric is simply one of the better places to stay in Nairobi especially if your not ready to pay for a 5* hotel but still want to stay in a hotel that gives you a big city feeling

Room Tip: My Advise : ask for a hotel on the front side on one of the top floors 4 and up and enjoy the view
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 13, 2013
Dear Eugene,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional friendly and professional customer service, great room and conferencing facilities, complimentary Wi-Fi and excellent breakfast spread. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Do feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us. You can also join our online Sarova panafric family and get to stay updated on what's happening through our Twitter profile @sarovapanafric.

Thank you for your commendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton, South Africa
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 4, 2013

I had a really pleasant stay at Sarova Panafric in Nairobi. I was there for work, and not for pleasure. It didn't strike me as somewhere I would want to go on holiday - but the hotel was very clean, and the staff were very friendly, polite and helpful. I imagine it would work well as a base to travel to other parts of Nairobi.
Our conference venue was also well equipped and the staff were efficient and helpful, although we were downgraded into a smaller venue which was not ideal.
I was especially impressed with the connectivity and the staff at the Business Centre.
The only downside was how expensive the restaurant was and how much noise from the kitchens travelled up to the rooms, seemingly all night!
My porter Kevin was especially awesome and helpful! I would have had a disaster on my hands, as I had no adaptor to fit the plug - and he sorted out a new room for me that had the right plus, so I was really grateful!

Room Tip: I would say that staying on a higher floor might be a good idea, to avoid the noise from the kitchen...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 5, 2013
Dear Hayley,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great and we're happy to hear Kevin was of great help. Thank you for your feedback on the noise from the kitchen. We greatly apologize for that and I have personally taken up the issue in order to ensure it doesn't recur. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed July 4, 2013

I came from South Sudan. Yet I had been to many other cities in Asia and Europe before that.
The management is so good in following to the procedures for security, e.g. no place is unattended without specially appointed sentry, entrance security check is serious, not a show.
Mess Hall service is prompt and timely and friendly. When I ask for any help, they are very attentive and helpful. RM 427

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 5, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide friendly, warm, welcoming service always, and making your stay with us great. Thank you for your feedback on the security. We strive to provide top security measures to ensure our guests' stay is flawless. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2013

Beeing norwegian, the first thing that stroke me at Sarova was how many people who worked there to provide good service for the guests. The hotel`s location is nice and central. The security at the hotel seemed good, yet the guard were friendly and didn`t appear scary at all to the guests. When we arrived we were lucky to get upgraded to a junior suite, due to a mix up in the booking. The suite was nice and big, well decorated and seemed clean.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 5, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Thank you for your feedback on the security. We do take our guest safety very seriously and always strive to provide a safe haven through continuous security developments. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Krk, Croatia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed in this hotel on two single nights, before and after visiting the Masai Mara. We were absolutely satisfied with this hotel as a city hotel between excoursions. The rooms were clean, the staff was allover friendly and helpful and the breakfast buffet was extraordinary. We would visit again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 5, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed June 30, 2013

We stayed at the Panafric at Nairobi earlier this month. We stayed in a standard room which had a huge balcony, even if it faced a busy road, but it gave the room a lot of space. The wifi was free so that was a huge boon as one could work freely without worrying about charges. As we were traveling with our 10 month old son they had provided a baby cot which was a plus. The room was modern and had the usual fitments including a safe. The ensuite facilities were neat and clean. The hot water in the Nairobi cold was rejuvenating! We had no problem anywhere, anytime. The staff, incl the security officer on each floor, were extremely polite and helpful. The hotel was buzzing with guests and functions, and yet there was no issue with service at any time. The hotel is exceptionally child friendly, so if you have kids this is one place they are very well cared for! The meals at the Flame Tree restaurant, especially the breakfast, was always good, and the staff were always at hand to make you feel at home. We stayed for 5 nights and got to know all the staff by their first names and since they were all so good, its not right to single out people. Given Nairobi's traffic jams, the hotel is ideally situated, just off the main highway, and easy to reach from any part of the city. We understand that one set of rooms faces the Israeli consulate and no photography is allowed on that side - luckily we had no issues with photography on our side of the hotel.

Room Tip: Try rooms on upper floors in case sound bothers you as there are times when a band could be playing...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, July 5, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. We are also pleased to note that we were of great assistance and were able to meet your family's needs throughout your stay. This is definitely a top priority for all our guests. Its great to hear that our Flame Tree Restaurant food was amazing as we thrive to offer our guests with unmatched dining experiences. We hope that next time you will get time to enjoy our succulent Ribs & Chops during our Wednesday Jazz Live and steak Fridays to a broader dinning experience..

Do feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us. You can also join our online Sarova panafric family and get to stay updated on what's happening through our Twitter profile @sarovapanafric.

Thank you for your commendation and we appreciate each word.

We look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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