I stayed here a while ago now but the service I received during my stay has really stuck in my mind. I was a solo traveller staying at the Panafric for a couple of nights before I went on Safari. I hadn't planned anything for my time in Nairobi because it was the first time I had travelled by myself and I didn't feel comfortable venturing out on my own.
I was rather nervous about my whole trip actually but from the moment I arrived at Panafric I felt right at home everyone was so warm and welcoming. I would like to give a mention to Christopher the porter who looked after me from the moment I arrived he organised a few day trips for me to the giraffe park, elephant orphanage and the museum I was really grateful for this because I would have otherwise spent the time in my room doing nothing.
I would also like to give a special mention to the bar staff who made me some amazing cocktails I am pretty sure I almost had one of everything before I left.
The customer service at this hotel is the best I have experienced in a very long time, whenever I asked for something no matter how big or small the answer from the staff was "no problem". I would easily say staying at the Panafric was the one of the highlights of my trip.
If I had to say something negative about the hotel (which I am finding very hard to do) it would be that it needs a fitness centre but that is all.