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“Excellent Service, Rooms are a bit old.. Overall Great Experience” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Hotel amenities
Offers & Announcements
Seasonal Promotion $167
Ranked #20 of 101 hotels in Nairobi
London, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent Service, Rooms are a bit old.. Overall Great Experience”
4 of 5 stars Reviewed May 12, 2013

All staff were professional and well-mannered. Room service food was amazing, laundry service is above par (well folded and cleaned). Rooms are slightly old and have a 10+ year old tube TV. Ambiance is still really enjoyable.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, May 17, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed the ambiance of your room. Its great to hear that our room service food was amazing as we thrive to offer our guests with unmatched dining experiences. We hope that next time you will get time to enjoy our succulent Ribs & Chops during our Wednesday Jazz Live and steak Fridays to a broader dinning experience.

Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Nairobi, Kenya
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 8, 2013

The Panafric has an excellent and well managed restaurant.
The food is well done and the steaks are to die for. Try the T-Bone steak. There is no greater T bone steak than this in Nairobi.
The restaurant also has a good ambiance and an excellent veranda seating

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, May 9, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your meal at the Flame Tree Restaurant but above all, we’re elated that you enjoyed the Steak Friday promotion. Its great to hear that our steaks are the best steaks in town as we thrive to offer our guests with unmatched dining experiences. We hope that next time you will swing by for some succulent Ribs & Chops during our Wednesday Jazz Live.

Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 6, 2013

I stayed in Sarova Panafric with my fiancé for 4 days.As soon as we alighted from the airport cab that brought us,we were welcomed at the door by a concierge in a colorful presumably national costume and once we got to the check-in desk we were offered napkins to clean our hands and a refreshing glass of apple and ginger drink.I was delighted at the reception.
I would like to find something to criticize but honestly I thoroughly enjoyed my stay in Sarova.Our room was on the fifth floor with a stunning view;very clean and stocked with mini toiletries in the bathroom,the food was delicious and plentiful,staff were so friendly and welcoming.There was a mini bar in our room stocked with delicious nibbles and drinks;and I have a sweet tooth!trust me,I kept them busy re-stocking that bar each day!The pool was clean and fair sized.
And the bed?so comfy,I was reluctant to leave it in the mornings...will definitely stay here again.

Room Tip: The fifth floor definately
See more room tips
Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, May 9, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Its also great to note that the welcome drink, compliments of the chef's elixir of the day, enhanced your welcome experience. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
1 review
4 of 5 stars Reviewed May 4, 2013

We are a training & consultancy firm and as such, we conduct trainings on a regular basis. We have no training facilities of our own and as such, we always outsource. We conducted a training involving 20 people at the sarova panafric on the dates indicated. We were assigned a room on the 2nd floor. The service provided was excellent. The food was absolutely great. The two areas for improvement are;

1. Provide an extra toilet for the conference room provided on 2nd floor. 20 people shared 1 toilet which ended up with people queueing
2. Ensure that the cutlery needed for refreshments served inside the conference room is availed together with the refreshments. The cutlery provided came way after the refreshments had been set up for the 10 o'clock & 4pm tea on both days of the training.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, May 9, 2013
Dear Mburu,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your conferencing with us but above all, we’re elated that you enjoyed excellent customer service and found our food to absolutely great! Our staff strives to provide warm, welcoming service always, and making your stay with us great. Thank you for your feedback on the two areas and I assure you that we have taken your recommendations into consideration. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 2, 2013

Stayed here in a standard twin room for one night before going on safari, upon return from safari spent a few hours by the pool.

- If your booking the cheapest rooms ensure you ask for a renovated one

- Standard rooms only have a shower but the water pressure and temperature were good, but rooms are quite small

- Breakfast was very good choice of 3/4 cereals, big pastry/cake selection, usual cooked items and an egg/omlette station plus fruit, tea/coffee, fresh juices and toast.

- Our party of 7 ate in the restaurant and ordered a variety of meals from pizza to steak and all were of a good standard as was the service. Friday night in the restaurant is steak night. Food beside the pool was also good and menu was the usual fare sandwiches, pasta, pizza, fries etc

- Pool is a reasonable size although there aren't many sun loungers. When I was there they'd used the area at one end of the pool for a conference buffet lunch, the bar & covered seating area is on another side, another side had only a handful of chairs & tables under cover which left one side and a narrow one at that for sun loungers. If the pool area is important I'd definately look at other hotels.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, May 9, 2013
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback.

Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I have passed on your commentary to our team & they are very proud of the high quality breakfast offering in our Flame Tree Restaurant.

We look forward to welcome you back again in the near future. It would be our pleasure.

Warmest Regards,
Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
99 reviews 99 reviews
58 hotel reviews
Reviews in 65 cities Reviews in 65 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed April 16, 2013

we stayed here during our first night in Kenya. It is an excellent place for an overnight stay. The food is good, rooms are nice. There is also a swimming pool and security on every floor. We would stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 19, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monrovia, Liberia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2013

Would highly recommend and would stay again. Another great Sarova facility. Awesome reception, very clean, modern rooms, good food and service. Got a free upgraded room. Good location but Nairobi can be very congested with traffic. Plan travel time accordingly. WiFi was weak.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 19, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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