We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Basic trying to be classy” 3 of 5 stars
Review of Sarova Panafric

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Sarova Panafric to your Saves list
Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Rate
Seasonal Promotion $173
Ranked #20 of 106 Hotels in Nairobi
Orpington England
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Basic trying to be classy”
3 of 5 stars Reviewed April 5, 2013

Stayed here one night prior to travelling back to UK. Rooms OK and staff in reception efficient and helpful. Tried to sit on a chair by the poolside for lunch, but they were all reserved for a variety of conference attendees. Paying guests obviously are considered second class citizens in this respect. It was quite galling to see some of the reserved tables, that we were not permitted to use, remaining empty during the lunch period.

Breakfast was the usual buffet style and was of a reasonable standard. However our meal in the restaurant that we booked was a disaster. Our party of around 15 people were ignored for some time and when we eventually placed our order, the real wait started. When some of the food was served it was not of a very good overall standard, and some of the dishes eventually arrived after some of our party had already finished eating theirs. One of our party cancelled his order after waiting for so long that he shared his wife's meal and no longer felt hungry!

Some of us were due to catch a flight back to London that evening and the slow service threatened to delay our departure enough to make it possible that we would miss our check in. Thankfully the traffic was unusually quiet and we made it on time.

Difficult to categorise the hotel properly. The decor and facilities were good, but although the actual frontline staff were in the main helpful and friendly, the main priority seemed to be the conferencing bookings, andas already stated the paying guests came a poor second. It is no use providing facilities that guests were unable to use, and letting the service in the restaurant suffer. The moral for all hotels and restaurants is don't take the booking if you cannot adequately provide the service.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 10, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. We're sad to hear about your overall experience while staying with us. Indeed, we encourage our guests to give us feedback so that we’re able to take up corrective action. Accept my apologies for the delay experienced in the food service. We have stringent food and beverage standards including service time and delays are not in accordance to our standards. Please note that we appreciate every guest feedback and always strive to continuously provide excellent and up to date facilities that are suitable to guest needs. Therefore, we have taken note on your feedback in regards to the pool area.

I do hope the next time your travels bring you to Nairobi, you will return to Sarova Panafric and be sure to let me know. It’ll be a pleasure to meet with you and for you to enjoy our good facilities, excellent restaurant and amazing staff.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

489 reviews from our community

Traveler rating
    116
    208
    127
    22
    16
See reviews for
44
128
54
174
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 3, 2013

Stayed here for one night on arrival in Nairobi before heading off for safari in Mara. To be honest, with hindsight I wish we had booked to go straight to the Mara as we were only on a 4 night holiday anyway.
Was a bit disappointed when we arrived at hotel as normally I would go for something a bit more luxurious (it was booked for us by a travel agent and I didn't have time to do any research it before I ok'd the booking). I was a bit startled to see that our room was directly accessible from an outdoor corridor, and given the amount of security we were welcomed with this somewhat alarmed me. That said, I guess I was then reassured by the amount of security! The room was fairly basic, but functional. It had clearly just had a lick of paint and spruce up, but you could tell it was really old. It seemed odd staying in a room that still had 'old style' boxy tv's when most others have had flatscreens for years now.
We didn't spend much time in the room though, and went on a tour of Nairobi for the day and went somewhere else for dinner in the evening. We had a comfortable and peaceful sleep though.
Up early in the morning to head off for the long bumpy drive to the Mara, and made sure we stocked up on our breakfast, which had a good offering and selection and the service was good, considering it was so early in the morning.
I have nothing to complain about really, it was functional, but I am glad we only stayed one night, think I might have got a bit depressed if we had stayed any longer!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 10, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. Its great to read that you enjoyed our breakfast selection and got to stock up before your Mara trip. Indeed, we appreciate every guest feedback and always strive to continuously provide excellent and up to date facilities that are suitable to guest needs. Therefore, the renovation plans of the same rooms are underway and we shall communicate once the project commences.

I do hope the next time your travels bring you to Nairobi, you will return to Sarova Panafric and be sure to let me know. It’ll be a pleasure to meet with you and for you to enjoy our good facilities, excellent restaurant and amazing staff.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 28, 2013

We use this hotel for business use as its central in Nairobi. Of late we have been able to use it when w are travelling through Nairobi and need somewhere to stop, change and travel on. They have been very accommodationg in this regard and provided changing facilities, securing ones bags and providing a decent meal and business conference facilities. The reception was extreemly warm, the staff couldnt do more for one, the food was fine. The pool looked good. Beware of the prices for using the wifi! Cheaper to use their business suit. Security tight

Cannot comment on rooms, Spa or fitness centre.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 8, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. We also pride ourselves in providing top security levels in order to ascertain a secure and comfortable environment for our guests which is of utmost importance to us. This should be the least of our guests’ concerns and with all the top security measures put in place, we have managed to achieve this. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

This hotel is about a ten minute walk from the town centre. The rooms are big and the service is very good. The reception is warm and welcoming from the guard to the staff in the kitchen at breakfast. The views are also pretty good depending on which rooms you stay in. There is a pool and spa facilities. The food was great and we had almost all our meals at the hotel. The breskfast is not to be missed. It is reasonably priced. We stayed here on two occassions on our trip in Nairobi in January 2012. They have other hotels in other cities and they are more than happy to book accommodation for you or a safari trip with one of their other hotels around the country. We stayed at the Whitesands hotel in Mombasa which is part of their franchise. Look out for my review on that hotel cos it was FANTASTIC.
When we visited, they were renovating and upgrading some of their rooms but we were not affected in any way. There is security on all levels, if not a bit too much at times.
Otherwise a great place to stay with no worry of spending too much money to get into the city.

Room Tip: Don't spend money getting their shuttles to take you in to town as it is very near and if you lo...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 8, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erfurt
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 11, 2013

Nice welcome, nice pool, nice room, good breakfast, very clean and safe. Good value for the money. But it took four hours to find the second room we had booked. Meanwhile our friends had to wait. The restaurants are a little bit overpriced.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

I am glad to read that you had a nice stay. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I am sad to hear about the delay in getting your second room. Please note that I have personally taken this up and put in place corrective measures to avoid this situation recurring. We continue to strive in offering high quality food offering in both the Flame Tree Restaurant and Pool Garden Restaurant. Therefore, I am happy to inform you that we have just launched our new Flame Tree Restaurant menu with a variety of culinary offering so I encourage you to keep coming back.

We look forward to welcoming you back to Sarova Panafric.

Regards,
Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NAIROBI
1 review
4 of 5 stars Reviewed March 10, 2013

Sarova Panafric is the best place to hold conferences even in cases where you have delegates who are not living in the hotel; its location is just a walking distance from the city center. The facilities are awesome and very conducive for plenary and breakaway/group works. I had over 100 delegates and the staff made it easy for the one week long conference; very attentive, polite, cautious and uphold integrity! They give information beforehand always willing to give the best. Keep up the good work!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Wanjiru,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you had a successful conference at Sarova Panafric and I'm more than happy to know that we contributed greatly towards that success. But above all, we’re elated that you enjoyed exceptional customer service, our awesome conferencing facilities and the prime and convenient location. Our staff strives to provide warm, welcoming service always, and making your visit great.

Thank you for your commendation and we appreciate each word. We greatly look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds west yorkshire
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2013

a very nice hotel in the centre of nairobi staff very polite and attentive stayed here 2 nights and found the room very good and the food was very nice and the menu extensive, breakfast was also very good with a full range to suit all tastes, drinks were reasonable priced all round a very nice stay, would visit again if in kenya again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Barbara,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed our food and extensive breakfast served at the Flame Tree Restaurant. I have shared your feedback with our kitchen team and they are excited to hear. But above all, we’re elated that you enjoyed our central location and exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great.

We look forward to hosting you again the next time you're in Nairobi at Sarova Panafric.

Warmest Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sarova Panafric? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#14 Romantic Hotel in Nairobi
#14 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Orbitz, Cheap Tickets, Agoda, Despegar.com, Odigeo and Tingo so you can book your Sarova Panafric reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

Owners: What's your side of the story?

If you own or manage Sarova Panafric, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.