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“Quick stop over” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #19 of 122 Hotels in Nairobi
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Quick stop over”
3 of 5 stars Reviewed March 28, 2013

We use this hotel for business use as its central in Nairobi. Of late we have been able to use it when w are travelling through Nairobi and need somewhere to stop, change and travel on. They have been very accommodationg in this regard and provided changing facilities, securing ones bags and providing a decent meal and business conference facilities. The reception was extreemly warm, the staff couldnt do more for one, the food was fine. The pool looked good. Beware of the prices for using the wifi! Cheaper to use their business suit. Security tight

Cannot comment on rooms, Spa or fitness centre.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 8, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. We also pride ourselves in providing top security levels in order to ascertain a secure and comfortable environment for our guests which is of utmost importance to us. This should be the least of our guests’ concerns and with all the top security measures put in place, we have managed to achieve this. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Worthing
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

This hotel is about a ten minute walk from the town centre. The rooms are big and the service is very good. The reception is warm and welcoming from the guard to the staff in the kitchen at breakfast. The views are also pretty good depending on which rooms you stay in. There is a pool and spa facilities. The food was great and we had almost all our meals at the hotel. The breskfast is not to be missed. It is reasonably priced. We stayed here on two occassions on our trip in Nairobi in January 2012. They have other hotels in other cities and they are more than happy to book accommodation for you or a safari trip with one of their other hotels around the country. We stayed at the Whitesands hotel in Mombasa which is part of their franchise. Look out for my review on that hotel cos it was FANTASTIC.
When we visited, they were renovating and upgrading some of their rooms but we were not affected in any way. There is security on all levels, if not a bit too much at times.
Otherwise a great place to stay with no worry of spending too much money to get into the city.

Room Tip: Don't spend money getting their shuttles to take you in to town as it is very near and if you lo...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 8, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erfurt
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 11, 2013

Nice welcome, nice pool, nice room, good breakfast, very clean and safe. Good value for the money. But it took four hours to find the second room we had booked. Meanwhile our friends had to wait. The restaurants are a little bit overpriced.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

I am glad to read that you had a nice stay. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I am sad to hear about the delay in getting your second room. Please note that I have personally taken this up and put in place corrective measures to avoid this situation recurring. We continue to strive in offering high quality food offering in both the Flame Tree Restaurant and Pool Garden Restaurant. Therefore, I am happy to inform you that we have just launched our new Flame Tree Restaurant menu with a variety of culinary offering so I encourage you to keep coming back.

We look forward to welcoming you back to Sarova Panafric.

Regards,
Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NAIROBI
1 review
4 of 5 stars Reviewed March 10, 2013

Sarova Panafric is the best place to hold conferences even in cases where you have delegates who are not living in the hotel; its location is just a walking distance from the city center. The facilities are awesome and very conducive for plenary and breakaway/group works. I had over 100 delegates and the staff made it easy for the one week long conference; very attentive, polite, cautious and uphold integrity! They give information beforehand always willing to give the best. Keep up the good work!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Wanjiru,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you had a successful conference at Sarova Panafric and I'm more than happy to know that we contributed greatly towards that success. But above all, we’re elated that you enjoyed exceptional customer service, our awesome conferencing facilities and the prime and convenient location. Our staff strives to provide warm, welcoming service always, and making your visit great.

Thank you for your commendation and we appreciate each word. We greatly look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds west yorkshire
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 26, 2013

a very nice hotel in the centre of nairobi staff very polite and attentive stayed here 2 nights and found the room very good and the food was very nice and the menu extensive, breakfast was also very good with a full range to suit all tastes, drinks were reasonable priced all round a very nice stay, would visit again if in kenya again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Barbara,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed our food and extensive breakfast served at the Flame Tree Restaurant. I have shared your feedback with our kitchen team and they are excited to hear. But above all, we’re elated that you enjoyed our central location and exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great.

We look forward to hosting you again the next time you're in Nairobi at Sarova Panafric.

Warmest Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 22, 2013

is a good place if you need to stay overnight . Is in the centre. We stayed in diffrent sarova hotels during our stay and felt like that was the weakest one.
Pool closed..looked a bit dirty and the area around messy.
Food overpiced. Staff was friendly.good thing we were staying only 1 night.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, March 12, 2013
Dear Guest,

Thank you for sharing your feedback with us on Trip Advisor.

We're glad you enjoyed the prime location and service offered and we do look forward to hosting you again.

Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 14, 2013

I got a room here for the sum total of one night. I tried a hostel but my experience there (over the course of an hour) led me to book a room here. I needed a room, I googled and chose this simply because it was a close hotel, with a decent rating. Best move of my trip. I can honestly say the service I received was some of the best I have had to date. From the second I arrived to the moment I left. Upon arrival I was greeted so nicely by all staff it actually started to feel awkward (but this may just be a British reaction).

That aside it is pretty much what you would expect. The room was fine - spacious, comfortable and plenty of football on the tv. The resturant was nice, breakfast was great with a large selection of items to be had. To be honest I'm not sure what else there is to highlight. It ticked all of the boxes so if you need somewhere this should do the job.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, February 20, 2013
Dear Jules,

Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback.

Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I have passed on your commentary to our team & they are very proud of the high quality breakfast offering in our Flame Tree Restaurant.

We look forward to welcome you back again in the near future. It would be our pleasure.

Warmest Regards,
Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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