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Sarova Panafric: Traveler Reviews

3.5 of 5
Kenyatta Avenue, Nairobi 72493, Kenya
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Hotel amenities
Special Rate
$180 (USD)
Sarova Panafric
Ranked #20 of 80 hotels in Nairobi
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272 reviews from our community

    Trip type
Traveler rating
    40
    114
    91
    15
    12
Date Rating
Erfurt
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice but not perfect”
3 of 5 stars Reviewed March 11, 2013

Nice welcome, nice pool, nice room, good breakfast, very clean and safe. Good value for the money. But it took four hours to find the second room we had booked. Meanwhile our friends had to wait. The restaurants are a little bit overpriced.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Oeckes about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback.

I am glad to read that you had a nice stay. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I am sad to hear about the delay in getting your second room. Please note that I have personally taken this up and put in place corrective measures to avoid this situation recurring. We continue to strive in offering high quality food offering in both the Flame Tree Restaurant and Pool Garden Restaurant. Therefore, I am happy to inform you that we have just launched our new Flame Tree Restaurant menu with a variety of culinary offering so I encourage you to keep coming back.

We look forward to welcoming you back to Sarova Panafric.

Regards,
Anthony Ngunga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NAIROBI
1 review
“Conferencing Facilities”
4 of 5 stars Reviewed March 10, 2013

Sarova Panafric is the best place to hold conferences even in cases where you have delegates who are not living in the hotel; its location is just a walking distance from the city center. The facilities are awesome and very conducive for plenary and breakaway/group works. I had over 100 delegates and the staff made it easy for the one week long conference; very attentive, polite, cautious and uphold integrity! They give information beforehand always willing to give the best. Keep up the good work!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask WANJIRU G about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Wanjiru,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you had a successful conference at Sarova Panafric and I'm more than happy to know that we contributed greatly towards that success. But above all, we’re elated that you enjoyed exceptional customer service, our awesome conferencing facilities and the prime and convenient location. Our staff strives to provide warm, welcoming service always, and making your visit great.

Thank you for your commendation and we appreciate each word. We greatly look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds west yorkshire
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“one of three sarova hotels we stopped at”
4 of 5 stars Reviewed February 26, 2013

a very nice hotel in the centre of nairobi staff very polite and attentive stayed here 2 nights and found the room very good and the food was very nice and the menu extensive, breakfast was also very good with a full range to suit all tastes, drinks were reasonable priced all round a very nice stay, would visit again if in kenya again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask barbara o about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Barbara,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed our food and extensive breakfast served at the Flame Tree Restaurant. I have shared your feedback with our kitchen team and they are excited to hear. But above all, we’re elated that you enjoyed our central location and exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great.

We look forward to hosting you again the next time you're in Nairobi at Sarova Panafric.

Warmest Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Just ok”
3 of 5 stars Reviewed February 22, 2013 via mobile

is a good place if you need to stay overnight . Is in the centre. We stayed in diffrent sarova hotels during our stay and felt like that was the weakest one.
Pool closed..looked a bit dirty and the area around messy.
Food overpiced. Staff was friendly.good thing we were staying only 1 night.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask groszek16 about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Guest,

Thank you for sharing your feedback with us on Trip Advisor.

We're glad you enjoyed the prime location and service offered and we do look forward to hosting you again.

Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Great staff across the board”
4 of 5 stars Reviewed February 14, 2013

I got a room here for the sum total of one night. I tried a hostel but my experience there (over the course of an hour) led me to book a room here. I needed a room, I googled and chose this simply because it was a close hotel, with a decent rating. Best move of my trip. I can honestly say the service I received was some of the best I have had to date. From the second I arrived to the moment I left. Upon arrival I was greeted so nicely by all staff it actually started to feel awkward (but this may just be a British reaction).

That aside it is pretty much what you would expect. The room was fine - spacious, comfortable and plenty of football on the tv. The resturant was nice, breakfast was great with a large selection of items to be had. To be honest I'm not sure what else there is to highlight. It ticked all of the boxes so if you need somewhere this should do the job.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jules T about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
February 20, 2013
Dear Jules,

Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback.

Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I have passed on your commentary to our team & they are very proud of the high quality breakfast offering in our Flame Tree Restaurant.

We look forward to welcome you back again in the near future. It would be our pleasure.

Warmest Regards,
Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Also Known As:
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Panafric Hotel
Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Nairobi
#17 Business Hotels in Nairobi
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Sarova Panafric
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