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Sarova Panafric: Traveler Reviews

3.5 of 5
Kenyatta Avenue, Nairobi 72493, Kenya
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Hotel amenities
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$180 (USD)
Sarova Panafric
Ranked #20 of 80 hotels in Nairobi
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271 reviews from our community

    Trip type
Traveler rating
    40
    113
    91
    15
    12
Date Rating
NAIROBI
1 review
“Conferencing Facilities”
4 of 5 stars Reviewed March 10, 2013

Sarova Panafric is the best place to hold conferences even in cases where you have delegates who are not living in the hotel; its location is just a walking distance from the city center. The facilities are awesome and very conducive for plenary and breakaway/group works. I had over 100 delegates and the staff made it easy for the one week long conference; very attentive, polite, cautious and uphold integrity! They give information beforehand always willing to give the best. Keep up the good work!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask WANJIRU G about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Wanjiru,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you had a successful conference at Sarova Panafric and I'm more than happy to know that we contributed greatly towards that success. But above all, we’re elated that you enjoyed exceptional customer service, our awesome conferencing facilities and the prime and convenient location. Our staff strives to provide warm, welcoming service always, and making your visit great.

Thank you for your commendation and we appreciate each word. We greatly look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds west yorkshire
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“one of three sarova hotels we stopped at”
4 of 5 stars Reviewed February 26, 2013

a very nice hotel in the centre of nairobi staff very polite and attentive stayed here 2 nights and found the room very good and the food was very nice and the menu extensive, breakfast was also very good with a full range to suit all tastes, drinks were reasonable priced all round a very nice stay, would visit again if in kenya again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask barbara o about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Barbara,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed our food and extensive breakfast served at the Flame Tree Restaurant. I have shared your feedback with our kitchen team and they are excited to hear. But above all, we’re elated that you enjoyed our central location and exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great.

We look forward to hosting you again the next time you're in Nairobi at Sarova Panafric.

Warmest Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Just ok”
3 of 5 stars Reviewed February 22, 2013 via mobile

is a good place if you need to stay overnight . Is in the centre. We stayed in diffrent sarova hotels during our stay and felt like that was the weakest one.
Pool closed..looked a bit dirty and the area around messy.
Food overpiced. Staff was friendly.good thing we were staying only 1 night.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask groszek16 about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
March 12, 2013
Dear Guest,

Thank you for sharing your feedback with us on Trip Advisor.

We're glad you enjoyed the prime location and service offered and we do look forward to hosting you again.

Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Great staff across the board”
4 of 5 stars Reviewed February 14, 2013

I got a room here for the sum total of one night. I tried a hostel but my experience there (over the course of an hour) led me to book a room here. I needed a room, I googled and chose this simply because it was a close hotel, with a decent rating. Best move of my trip. I can honestly say the service I received was some of the best I have had to date. From the second I arrived to the moment I left. Upon arrival I was greeted so nicely by all staff it actually started to feel awkward (but this may just be a British reaction).

That aside it is pretty much what you would expect. The room was fine - spacious, comfortable and plenty of football on the tv. The resturant was nice, breakfast was great with a large selection of items to be had. To be honest I'm not sure what else there is to highlight. It ticked all of the boxes so if you need somewhere this should do the job.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jules T about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
February 20, 2013
Dear Jules,

Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback.

Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I have passed on your commentary to our team & they are very proud of the high quality breakfast offering in our Flame Tree Restaurant.

We look forward to welcome you back again in the near future. It would be our pleasure.

Warmest Regards,
Anthony Ngunga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Great Kenyan hospitality”
4 of 5 stars Reviewed February 13, 2013

I recently spent two nights at this delightful hotel. On arrival, our group was warmly welcomed by the door staff and a complimentary glass of refreshing juice offered despite the lateness of the hour. Rooms were swiftly allocated, and our luggage carried for us. The accomodation was very pleasant- a large twin-bedded room with cool, tiled floor and large patio window looking out on to the street below, plus a fridge with mini-bar, TV and writing desk. There was plenty of hanging space, and an electronic safe in the wardrobe to store valuables when out and about.The en-suite shower was large, and the bathroom clean with plenty of towels and complimentary toiletries provided. There was minimal noise from the outside corridor during the night and early in the morning . The bed was very comfortable, and I slept well. Breakfast was served in the downstairs restaurant, with a large choice of cereals, fresh fruit, breads, and hot dishes. The staff were attentive and friendly, and we were able to sit outside in the attractive garden area which made a lovely start to the day. On our return in the evening, we were given a delicious evening meal- very tasty and hot, with the opportunity to fill our plates several times if we wanted. I would definitely recommend this hotel- nothing was too much trouble for the staff, who were all so friendly and welcoming. A smashing place to begin our African adventure!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Nicky C about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
February 20, 2013
Dear Nicky,

We are absolutely thrilled to note that Sarova Panafric was you're group's first stop in Nairobi on your way to Safari and that we had the great opportunity to make you feel welcome. Here at Sarova Panafric, we believe that the initial experience in a city influences the overall perception of the city. We truly hope that your positive experience with us had a great impact on the rest of your safari. Its great to note you found our service lovely and enjoyed the excellent food; both lunch and dinner. I shall share your feedback with our chef and team and I'm certain they will be excited to hear.

Thank you for recommending Sarova Panafric and we truly look forward to hosting you again, hopefully soon.

Warmest Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
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Additional Information about Sarova Panafric

Also Known As:
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Panafric Hotel
Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Nairobi
#17 Business Hotels in Nairobi
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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