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Sarova Panafric: Traveler Reviews

3.5 of 5
Kenyatta Avenue, Nairobi 72493, Kenya
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$180 (USD)
Sarova Panafric
Ranked #20 of 80 hotels in Nairobi
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272 reviews from our community

    Trip type
Traveler rating
    40
    114
    91
    15
    12
Date Rating
New Delhi, India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Sarova Panafric”
4 of 5 stars Reviewed December 7, 2012

Sarova Panafric is a nice hotel located in the heart of the city of Nairobi close to the Central Business District. Ideal for a business trip. The hotel has a very friendly staff, the restaurants and the food is reasonable. Thge outdoors restaurant is a nice place to hang-out.

Room Tip: Ask for a pool facing room. Those are bigger with large windows.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Anas W about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
December 10, 2012
Dear Guest,

Thank you for your wonderful review.

It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed time spent at the Pool Garden Restaurant. The environment is quite relaxing and invigorating and we hope the next time you visit, you will try our pool.

We look forward to welcome you back again in the near future. It would be our pleasure.

Warmest Regards,
Anthony Ngunga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
“Conference and Accomodation”
5 of 5 stars Reviewed December 7, 2012

Panafric Hotel is the place to take all your conferences, workshops and accommodation needs. The facilities are excellent, friendly and hospitable staff who are always willing to assist.
The food is also excellent with a variety to choose from and their charges are fair compared to other hotels.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ebby M about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
December 10, 2012
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you liked our rooms plus the delicious breakfast at The Flame Tree restaurant. But above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us during your conference great. It's incredibly rewarding to know that a guest has experienced just that.

We do look forward to having you visit us again.

Regards,
Anthony Ngunga
General Manager
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Milton Keynes, United Kingdom
1 review
“Very good stay”
4 of 5 stars Reviewed December 3, 2012

I have just returned from a three night stay at Sarova Panafric having visited Kenya for the first time for a wedding. The staff were very friendly and provided a very high level of service throughout. They made me and my family feel very welcome. The breakfast buffet had an excellent selection and the quality of the food in the restaurant at lunch and dinner was high.

My room was a good size and spotlessly clean.

I would totally recommend staying here if you are looking for a hotel in Nairobi.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DP8230 about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
December 10, 2012
Dear Pauline,

Thank you for sharing your Sarova Panafric experience with us.

We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We hope you had a chance to enjoy the Hotel’s amenities such as The Tulia Spa.

Thank you for your recommendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Dubendorf, Switzerland
Top Contributor
98 reviews 98 reviews
88 hotel reviews
Reviews in 83 cities Reviews in 83 cities
65 helpful votes 65 helpful votes
“Friendly and comfortable”
5 of 5 stars Reviewed December 2, 2012

It was a nice stay at this hotel. After our safari we needed a place to stay. This hotel was ideal. It has a good restaurant where they serve the included breakfast and also lunch and dinner. Staff was very friendly and professional.

The one thing I didn't like, was that they don't organize a regular taxi for you. They only offer Limo service to the airport ($40 per person). But it was no problem organizing a taxi by myself, which costs $20 to the airport in total. I can recomment Aircab for that.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask patm82 about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
December 10, 2012
Dear Guest,

Thank you for your review on Trip Advisor.

We appreciate your feedback and were glad to read that you found our location convenient, our hotel rooms to be very clean and that our services were professional. Sarova Panafric is committed to making your stay truly incomparable with the aim of making your stay a home away from home experience and one where you get superior service in a relaxed environment.
Our airport transfer service is an unusual offering among Nairobi City hotels and for a number of years it has proven to be tremendously well received and enjoyed by most guests. This is because of the importance in providing continuous convenience, and luxurious experience beyond the hotel for our guests. Of course, there are some who may wish to enjoy an ordinary taxi ride, as you did and in such cases, we request that you only let us know during your stay or in advance and one of our concierge or I would happily arrange the drop off for you. This also assures us that the guest is not inconvenienced in any way & safely arrives at their destination of choice.

We truly look forward to hosting you once again.

Warm regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good stay”
4 of 5 stars Reviewed December 2, 2012

We stayed at Sarova Panafric on two separate nights while on our honeymoon over November. The breakfast was fantastic, and the room was nice. Service was very good. Jane the masseuse was a beautiful soul. There were two aspects that were troubling - 1. the thin walls - there was a function by the pool while we were staying and we could hear everything. 2. The massive markup on a taxi from the hotel to the airport. The usual price is 2000ksh from hotel to airport but the hotel charged 25USD per person - an unacceptable markup, particularly considering the taxi driver probably saw less than 5% of this. As someone rightly pointed out, the Sarova is the Hotel California. The corruption/ unscrupulous dealings in Kenya is truly disappointing. I implore the general manager of the hotel to review this practice and to demonstrate his/her appreciation for the hard work of the staff and associates by rising their wages to a fair and appropriate level.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask sarebarts about Sarova Panafric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review
December 10, 2012
Dear Guest,

It’s wonderful to hear how much you enjoyed Sarova Panafric, and we can’t thank you enough for sharing your feedback with us. We’re thrilled you enjoyed the fantastic food and service from our team and also took advantage of our Tulia services. Indeed Jane is a superb masseuse and I have shared your feedback with her. Our airport transfer service is an unusual offering among Nairobi City hotels and for a number of years it has proven to be tremendously well received and enjoyed by most guests. This is because of the importance in providing continuous convenience, and luxurious experience beyond the hotel for our guests. Of course, there are some who may wish to enjoy an ordinary taxi ride, as you did and in such cases, we request that you only let us know during your stay or in advance and one of our concierge or I would happily arrange the drop off for you. This also assures us that the guest is not inconvenienced in any way & safely arrives at their destination of choice.

We look forward to having you at Sarova Panafric in the near future.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sarova Panafric

Also Known As:
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Panafric Hotel
Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Nairobi
#17 Business Hotels in Nairobi
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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