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“Nairobi's peculiar excellence; enough said.” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Seasonal Promotion $173
Ranked #20 of 106 Hotels in Nairobi
Nairobi, Kenya
1 review
“Nairobi's peculiar excellence; enough said.”
4 of 5 stars Reviewed November 12, 2012

The Sarova Panafrica hotel is just a classic example of a hotel with a "home" feeling

1 - The location is just the best; near the city centre and with easy access to the airport and other important sites yet away from city noise and commotion.

2 - The staff; I wish I could have a separate rating for this; simply excellent! Right from the conference hall, to the parking lot, always smiling, greeting you and assuring you how they can be of service. I felt like I was at home :-)

3 - The meals; we all know how tricky hotel meals can get but at Sarova, you might be convinced to eat there at every possible occasion. In one word, yum!

4 - Air; the hotel is well designed with top quality furnishing and a great environment of freshness; you truly feel ambient and get value-for-money.

Room Tip: Rooms at the pool side are what you surely would want to use.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 28, 2012
Dear Guest,

Thank you for your review; we’re honored to have had you stay with us!

We’re pleased too that you found Sarova Panafric a homely haven. It is also great that you enjoyed our prime location, your guest room and the meals at the restaurant. We strive to have our guests enjoy every bit of their delicacy at the Flame Tree Restaurant and leave them with one word, Yum! Next time you're around, try our vast Spa treatments that are a guarantee of pure relaxation. Your comments about our decor are equally appreciated. Ambiance is something we’re always looking to enhance, and something we too have prioritized for the future, as we know how important it is to get it right.

It’s our goal to ensure our guests feel at home, welcome and looked after...always! We definitely look forward to having you again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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american in africa
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 9, 2012

I stayed here for a week and was pleased with all aspects of the experience. The hotel is centrally located, the rooms are nice and the staff was very accommodating. I utilized one of the hotel drivers each day for travel to meetings around town and found him consistently professional and punctual. The breakfast buffet was very good as well. All in all, quite satisfied.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 28, 2012
Dear Stacey,

Thank you for the positive review.

It’s a delight to know that you enjoyed our service, location, rooms and breakfast offerings. Hopefully a future visit will bring opportunities to enjoy lunch, dinner and cocktails as well; we recommend the famous Fillet Steak complimented by the Liquid Kaya, two can’t-miss favorites. Our hotel drivers likewise appreciate your feedback and will continue to strive to offer only the best to customers.

We do look forward to your next visit.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Darfur, Sudan via Charlotte, NC, USA
Top Contributor
151 reviews 151 reviews
38 hotel reviews
Reviews in 69 cities Reviews in 69 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed November 6, 2012

The Sarova Panafric is a bit hit or miss.
The location is great - from a coming from the airport point of view; not really good at all if you need to be in Westlands or Gigiri.
The terrace restaurant is a nice breakfast spot.
The rooms are decent sized, and the bed is comfortable enough.
I stayed two nights on two different occasions. The first occasion the room was thrid floor, and although traffic side, it was relatively quiet, excusing noises from the restaurant staff cleaning up the pool area from an occasion the night before.
The second occasion, the room was second floor and horrendous. The bathroom was only casually clean. The noise AND fumes from the traffic were almost unbearable. The air conditioner didn't work, and mosquitoes were everywhere. There are no nets on the bed and no screen on the patio door, so once you open it, they're in!
The wireless is good; and the service is courteous, if a bit slow during "rush hour".
So... if you get the right room, Sarova Panafric is a good hotel to stay in.

Room Tip: Try to avoid traffic side, especially on the lower floors.
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 12, 2012
Dear Guest,

We’d like to thank you for your feedback; guest reviews are by far the most important reviews we receive.

We’re glad to note that this was your second visit and are grateful for your continued support. It’s also great that you enjoy our location; one of our greatest strengths as well as the rooms and breakfast at the Flame Tree Restaurant. We're absolutely saddened by your experience with the air conditioner, mosquitoes and your bathroom. We apologize profusely. Not only do we want each guest experience to be seamless, but we also take cleanliness with the utmost seriousness. We can assure you that this is very out of character and that our team does take the utmost care with all products, not the least of which being rooms: our bathrooms are cleaned every single day, unless requested by guest not to, with standard, stringent and uncompromisable procedures. The guest rooms are then inspected by the Executive Housekeeper to ensure everything is in order. With that being said, we're certainly not making excuses, and we assure you this will never happen again. We’d also like you to know that as a result of your feedback, we have taken measures to ensure the mosquitoes, especially during this short rains season, are not a bother.

We hope you can trust our sincerity, and we thank you again for sharing this feedback with us as it has prompted us to be more diligent than ever.

We hope this initial experience will not deter you from staying with us again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 5, 2012

My wife and I spent several days at this hotel and enjoyed the pleasant staff and very comfortable room. The restaurant was fine although it flooded a bit with the rains. The location is very close to downtown. The Panafric makes a good stop off to or from a safari. Finally, I would highly recommend taxi driver Nicholas Muya at nicholasmuya98@yahoo.com for convenient transport around town.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 12, 2012
Dear Guest,

Thank you for taking the time to review Sarova Panafric. We’re so happy that you enjoyed each aspect of your stay – from the pleasant service to the comfortable room, and dining at The Flame Tree Restaurant. We greatly apologize about the flooding of the restaurant. Despite the heavy rains we’re experiencing, this is however not acceptable and be assure that our engineering team immediately sorted this issue out. We are glad you had a chance to explore the CBD and more than thrilled Nicholas ensured you had a wonderful experience while at it.

We most definitely look forward to the opportunity to welcome you back in the future for a longer duration and hope that each visit is as wonderful as the first.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed there for 5 nights.. Hotel is in good location near to downtown... Break fast was good.. but less vegetarian options...

Security on every floor and Hotel staff were helpful

Over all it was good experience would go there back for sure..

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 12, 2012
Dear Guest,

Thank you for taking the time to review us on Trip Advisor.

We are excited to read that you enjoyed your stay and most especially the breakfast, friendliness of the staff and the prime location of the hotel.

We look forward to having you back.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 27, 2012

We found ourselves in the Panafric in October for an overnight stop-over in Nairobi.

The hotel was well presented, we were well looked after and always felt safe. We arrived very late from our flight and where told catering had closed, we were however offered room service, we didn't expect much for gone midnight in Nairobi however we accepted. The food was fantastic and some of the fastest room service i have ever seen.

We also had to leave early for our further transfer and thought we might miss the best of breakfast but they had that all set up ready and waiting for us. For a similar very brief stay I would have no problems recommending the Panafric.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 7, 2012
Dear Guest,

It’s wonderful to hear how much you enjoyed Sarova Panafric, and we can’t thank you enough for sharing your feedback with us. We’re thrilled you received exceptional food and service from our team and also took advantage of our 24hr room service. For guests departing form the hotel early, we're always ready to prepare an early morning breakfast for them to carry. We hope in your next visit you'll have a chance to visit The Flame Tree Restaurant to enjoy leisurely some of our favorite offerings.

Thank you for recommending us to others.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa
1 review
5 of 5 stars Reviewed October 26, 2012

I have been staying many times at various hotels of the Sarovo Group (Panafric, New Stanley, Whitesands and Salt Lick Lodge).
It is always a relaxing pleasure to stay at those hotels. The staff are very friendly and professional, the service is almost perfect, the rooms are clean and comfy.
As i have been visiting various Sarova Hotels over the last few years, i am actually impressed that they are upkeeping and improving their standards whilst other Hotels are not.
Mostly i have been staying at the Panafric, which for me as a businessman is located at the ideal area of Nairobi to easily and fast reach the City Centre, but yet away from the major traffic.
in view of the worldwide problems regarding security issues, i am impressed, that Panafric has installed an electronic system which is even scanning the underneath of cars. Metal Detectors and scanners at the entrance to the hotel complete their security meassurements. I always feel safe there.
the menu at their Flametree restaurant isn't the largest on the market, but be assured whatever is on there is of finest taste and quality ...... and i have tried almost all of it.
during my last trip i gave myself a treat by visiting and experiencing the warm and friendly and very professional services at the Tulia Spa.
I also had several conference meetings at Sarova and i muts say that the conference facilities there are very good. There are many rooms with different sizes available, all in proximity of the Business centre.
I definetly recommend the Sarova Panafric for Business Travellers or Transit Travellers.
Good Value for Money.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 7, 2012
Dear Guest,

Thank you very much for continuously supporting Sarova Panafric through your visits.

We are indeed elated to know that this is your hotel of choice over the couple of years and are more than grateful to have such loyal clients as you. With the notable ever-changing client needs, we continue to strive in providing exceptional service not only through our highly skilled and trained associates but also through improvements in the physical evidence of the hotels via renovations. We're glad that you appreciate these ongoing developments. Our flagship restaurant, Flame Tree continues to serve culinary masterpieces and also enhance its menu through re-engineering it occasionally in order to provide refreshing dining experiences for our guests. We are happy that you find the conferencing facilities very good and glad they continue to meet your needs.

Once again, thank you for being a Sarova Panafric fan and we're looking forward to having you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#14 Romantic Hotel in Nairobi
#14 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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