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“Hit or Miss” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #18 of 122 Hotels in Nairobi
Darfur, Sudan via Charlotte, NC, USA
Top Contributor
156 reviews 156 reviews
38 hotel reviews
Reviews in 69 cities Reviews in 69 cities
89 helpful votes 89 helpful votes
“Hit or Miss”
3 of 5 stars Reviewed November 6, 2012

The Sarova Panafric is a bit hit or miss.
The location is great - from a coming from the airport point of view; not really good at all if you need to be in Westlands or Gigiri.
The terrace restaurant is a nice breakfast spot.
The rooms are decent sized, and the bed is comfortable enough.
I stayed two nights on two different occasions. The first occasion the room was thrid floor, and although traffic side, it was relatively quiet, excusing noises from the restaurant staff cleaning up the pool area from an occasion the night before.
The second occasion, the room was second floor and horrendous. The bathroom was only casually clean. The noise AND fumes from the traffic were almost unbearable. The air conditioner didn't work, and mosquitoes were everywhere. There are no nets on the bed and no screen on the patio door, so once you open it, they're in!
The wireless is good; and the service is courteous, if a bit slow during "rush hour".
So... if you get the right room, Sarova Panafric is a good hotel to stay in.

Room Tip: Try to avoid traffic side, especially on the lower floors.
See more room tips
  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 12, 2012
Dear Guest,

We’d like to thank you for your feedback; guest reviews are by far the most important reviews we receive.

We’re glad to note that this was your second visit and are grateful for your continued support. It’s also great that you enjoy our location; one of our greatest strengths as well as the rooms and breakfast at the Flame Tree Restaurant. We're absolutely saddened by your experience with the air conditioner, mosquitoes and your bathroom. We apologize profusely. Not only do we want each guest experience to be seamless, but we also take cleanliness with the utmost seriousness. We can assure you that this is very out of character and that our team does take the utmost care with all products, not the least of which being rooms: our bathrooms are cleaned every single day, unless requested by guest not to, with standard, stringent and uncompromisable procedures. The guest rooms are then inspected by the Executive Housekeeper to ensure everything is in order. With that being said, we're certainly not making excuses, and we assure you this will never happen again. We’d also like you to know that as a result of your feedback, we have taken measures to ensure the mosquitoes, especially during this short rains season, are not a bother.

We hope you can trust our sincerity, and we thank you again for sharing this feedback with us as it has prompted us to be more diligent than ever.

We hope this initial experience will not deter you from staying with us again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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541 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
San Luis Obispo, California
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 5, 2012

My wife and I spent several days at this hotel and enjoyed the pleasant staff and very comfortable room. The restaurant was fine although it flooded a bit with the rains. The location is very close to downtown. The Panafric makes a good stop off to or from a safari. Finally, I would highly recommend taxi driver Nicholas Muya at nicholasmuya98@yahoo.com for convenient transport around town.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 12, 2012
Dear Guest,

Thank you for taking the time to review Sarova Panafric. We’re so happy that you enjoyed each aspect of your stay – from the pleasant service to the comfortable room, and dining at The Flame Tree Restaurant. We greatly apologize about the flooding of the restaurant. Despite the heavy rains we’re experiencing, this is however not acceptable and be assure that our engineering team immediately sorted this issue out. We are glad you had a chance to explore the CBD and more than thrilled Nicholas ensured you had a wonderful experience while at it.

We most definitely look forward to the opportunity to welcome you back in the future for a longer duration and hope that each visit is as wonderful as the first.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed there for 5 nights.. Hotel is in good location near to downtown... Break fast was good.. but less vegetarian options...

Security on every floor and Hotel staff were helpful

Over all it was good experience would go there back for sure..

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 12, 2012
Dear Guest,

Thank you for taking the time to review us on Trip Advisor.

We are excited to read that you enjoyed your stay and most especially the breakfast, friendliness of the staff and the prime location of the hotel.

We look forward to having you back.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 27, 2012

We found ourselves in the Panafric in October for an overnight stop-over in Nairobi.

The hotel was well presented, we were well looked after and always felt safe. We arrived very late from our flight and where told catering had closed, we were however offered room service, we didn't expect much for gone midnight in Nairobi however we accepted. The food was fantastic and some of the fastest room service i have ever seen.

We also had to leave early for our further transfer and thought we might miss the best of breakfast but they had that all set up ready and waiting for us. For a similar very brief stay I would have no problems recommending the Panafric.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 7, 2012
Dear Guest,

It’s wonderful to hear how much you enjoyed Sarova Panafric, and we can’t thank you enough for sharing your feedback with us. We’re thrilled you received exceptional food and service from our team and also took advantage of our 24hr room service. For guests departing form the hotel early, we're always ready to prepare an early morning breakfast for them to carry. We hope in your next visit you'll have a chance to visit The Flame Tree Restaurant to enjoy leisurely some of our favorite offerings.

Thank you for recommending us to others.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa
1 review
5 of 5 stars Reviewed October 26, 2012

I have been staying many times at various hotels of the Sarovo Group (Panafric, New Stanley, Whitesands and Salt Lick Lodge).
It is always a relaxing pleasure to stay at those hotels. The staff are very friendly and professional, the service is almost perfect, the rooms are clean and comfy.
As i have been visiting various Sarova Hotels over the last few years, i am actually impressed that they are upkeeping and improving their standards whilst other Hotels are not.
Mostly i have been staying at the Panafric, which for me as a businessman is located at the ideal area of Nairobi to easily and fast reach the City Centre, but yet away from the major traffic.
in view of the worldwide problems regarding security issues, i am impressed, that Panafric has installed an electronic system which is even scanning the underneath of cars. Metal Detectors and scanners at the entrance to the hotel complete their security meassurements. I always feel safe there.
the menu at their Flametree restaurant isn't the largest on the market, but be assured whatever is on there is of finest taste and quality ...... and i have tried almost all of it.
during my last trip i gave myself a treat by visiting and experiencing the warm and friendly and very professional services at the Tulia Spa.
I also had several conference meetings at Sarova and i muts say that the conference facilities there are very good. There are many rooms with different sizes available, all in proximity of the Business centre.
I definetly recommend the Sarova Panafric for Business Travellers or Transit Travellers.
Good Value for Money.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 7, 2012
Dear Guest,

Thank you very much for continuously supporting Sarova Panafric through your visits.

We are indeed elated to know that this is your hotel of choice over the couple of years and are more than grateful to have such loyal clients as you. With the notable ever-changing client needs, we continue to strive in providing exceptional service not only through our highly skilled and trained associates but also through improvements in the physical evidence of the hotels via renovations. We're glad that you appreciate these ongoing developments. Our flagship restaurant, Flame Tree continues to serve culinary masterpieces and also enhance its menu through re-engineering it occasionally in order to provide refreshing dining experiences for our guests. We are happy that you find the conferencing facilities very good and glad they continue to meet your needs.

Once again, thank you for being a Sarova Panafric fan and we're looking forward to having you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 23, 2012

We treated this hotel as our base for two nights when we did the various tourist activities around Nairobi. We didn't leave the hotel on foot. There is a huge amount of security in and around the hotel and we always felt very safe.
The hotel is very nice, the rooms are clean and the staff are friendly. It is a very busy hotel which is positive to see.
The most notable thing about this hotel for me was the food, it was really delicious. The flavours and freshness was such a surprise for me as I didn't expect this quality of food.
No issues with this hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 7, 2012
Dear Guest,

Thank you for your candid review.

We're happy to read that you enjoyed your stay with us and found our staff to be friendly and rooms clean. It is also notable that you appreciated the security offered at the hotel. We pride ourselves with exceptional security systems and measures in place so as to ensure our guests' safety is the least of worries while staying here. I have shared the feedback with our kitchen team and they are excited to know that the food is the most memorable of your experiences here. Our highly trained chefs understand the importance of providing an exceptional dining experience to our guests through quality, variety and artisan in the menu items at both the Flame Tree and Pool Garden restaurants.

We truly look forward to hosting you again. Do let me know when you so do happen to as I would personally like to welcome you.

Kind Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
4 of 5 stars Reviewed October 23, 2012

I found all the staff I dealt with professional, courteous, helpful,
efficient and friendly. I was met with a smile at the door as well as at
the reception desk. The check in was done efficiently and the room was
clean and comfortable.

The staff at the conference facilities were helpful and attentive and
more than one asked me if they could assist me when I walked outside the
room looking for something. The projector was set up each morning and I
did not need to ask anybody to to it.

The staff at the lunch venue as well as in the restaurant were also
friendly, helpful and efficient. The guards on the various floors were
just as friendly and courteous and the people at the service centre
assisted me with internet connection with efficiency and understanding.

Sometimes one finds good staff in a hotel, but there always seems to be
one or two people who do not live up to the quality of service one is
striving for. The staff at the Sarova were however without exception
were very good.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, November 7, 2012
Dear Ben,

Your feedback is highly appreciated.

We’re delighted that you found our associates professional, courteous, helpful,
efficient and friendly. We do delight ourselves in providing exceptional service to our guests. It is also great to note that you found the check in process efficient and your rooms clean and comfortable. We’ve shared your kudos with our staff, which they will be delighted to know that their passion for providing exceptional service was noticed.

We hope you’ll have the opportunity to return in the future, whether for business or pleasure.

Thank you once again for taking the time to share your experience at Sarova Panafric.

Kind Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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