I have been staying many times at various hotels of the Sarovo Group (Panafric, New Stanley, Whitesands and Salt Lick Lodge).
It is always a relaxing pleasure to stay at those hotels. The staff are very friendly and professional, the service is almost perfect, the rooms are clean and comfy.
As i have been visiting various Sarova Hotels over the last few years, i am actually impressed that they are upkeeping and improving their standards whilst other Hotels are not.
Mostly i have been staying at the Panafric, which for me as a businessman is located at the ideal area of Nairobi to easily and fast reach the City Centre, but yet away from the major traffic.
in view of the worldwide problems regarding security issues, i am impressed, that Panafric has installed an electronic system which is even scanning the underneath of cars. Metal Detectors and scanners at the entrance to the hotel complete their security meassurements. I always feel safe there.
the menu at their Flametree restaurant isn't the largest on the market, but be assured whatever is on there is of finest taste and quality ...... and i have tried almost all of it.
during my last trip i gave myself a treat by visiting and experiencing the warm and friendly and very professional services at the Tulia Spa.
I also had several conference meetings at Sarova and i muts say that the conference facilities there are very good. There are many rooms with different sizes available, all in proximity of the Business centre.
I definetly recommend the Sarova Panafric for Business Travellers or Transit Travellers.
Good Value for Money.

We treated this hotel as our base for two nights when we did the various tourist activities around Nairobi. We didn't leave the hotel on foot. There is a huge amount of security in and around the hotel and we always felt very safe.
The hotel is very nice, the rooms are clean and the staff are friendly. It is a very busy hotel which is positive to see.
The most notable thing about this hotel for me was the food, it was really delicious. The flavours and freshness was such a surprise for me as I didn't expect this quality of food.
No issues with this hotel.

I found all the staff I dealt with professional, courteous, helpful,
efficient and friendly. I was met with a smile at the door as well as at
the reception desk. The check in was done efficiently and the room was
clean and comfortable.

The staff at the conference facilities were helpful and attentive and
more than one asked me if they could assist me when I walked outside the
room looking for something. The projector was set up each morning and I
did not need to ask anybody to to it.

The staff at the lunch venue as well as in the restaurant were also
friendly, helpful and efficient. The guards on the various floors were
just as friendly and courteous and the people at the service centre
assisted me with internet connection with efficiency and understanding.

Sometimes one finds good staff in a hotel, but there always seems to be
one or two people who do not live up to the quality of service one is
striving for. The staff at the Sarova were however without exception
were very good.

We stayed in Sarova Panafric in September. The hotel is nice, especially the entrance, lobby and the garden. The staff welcomed us very nicely and we were given a nice and quite room as requested. The food was good and the staff were nice. We felt very save beacuse there is a lot of security in the hotel. The city center is quite near, it was approx. 15-20 min walk from the hotel. We had time to visit a local market and then we took a trip to giraffe center with a local agency guide, which was also nice.
Everything was very pleasing untill the moment we should meet our safari representative.
Before arriving to the hotel we wanted to make reservation for the safari in Masai Mara in advance, because we were very limited with time. We wrote an email to the hotel and asked them if they can arrange a safari for us and also train tickets to Mombasa. They gave as a contact for Marble travel agency, which later contacted us and we have made a reservation and also payed some money in advance. When we were supposed to meet the lady, we asked the staff at the reception that we are waiting the lady at the restaurant. (we gave the staff the name of that lady and also the name of the agency). Since the lady was late, we went to the reception asking if she has maybe arrived and asked for us and if they can call the agency to check if somebody is coming. Although they have suggested this agency via email, they told us that they don't know this Marble travel agency and that we should go to conference center to make a call by ourselves. We did go there, but the call was apparently 1500 kenyan shilings - 15 €, I had to ask twice if this is the rate for local call and if they are sure, so we decided to wait a litter longer. In the meantime the lady arrived in the lobby asking for us and the staff told her that we are not hotel guests and when she insisted we had a meeting they told her to go another wrong way to look for us. We actually managed to meet, but only beacuse we were both persistent. So we did take the safari with this agency and it was just great!! We later asked at the reception what is the cost for the local call from the room and were told only 30 shilings - 3 eur? So obviously, the hotel or some hotel staff does not want you to provide anything on your own and we were very dissapointed with this attitude, beacuse we almost stayed without money and without safari. That is really not a good way to treat a customer!!