This was a good hotel when we finally got to stay there. Our first impression was not good as we had been traveling for 24hrs from Australia and found that either Octopus or the hotel had messed up our booking and the hotel was full. At first the person on the desk said that they couldn't help us with another hotel which we were not impressed with. Then Benson was called by another staff member (not the desk staff) and he quickly found us a room at the Silver Springs Hotel and organised a taxi to get us there. Much appreciated.
Our booking for a week later had been recorded and we came back as arranged previously and enjoyed the hotel then. The staff then were most apologetic about the first mix up and were very helpful.
The restaurant was clued into gluten free cooking, even cross contamination. Many thanks to Chef George for his understanding and patience, the food was wonderful! He even waited back to ensure that the next chef knew about the gluten free cooking which saved another potentially embarrassing conversation. Well done!