Have stayed at this hotel 3 times in the past. On this occasion - I arrive late, tired and stressed. I asked the reception staff what time the bar closed and got three different answers.
The rooms are satisfactory although a bit dated and towels are well past their best.
The internet generally worked well throughout the hotel and was free. However I continually got messages that too many people were currently subscribed and thus unable to logon. I suspect the locals also use it on their smartphones. It took 3 calls to reception to overcome this with the usual "I'll call you back" - not happening.
The restaurant is excellent. The food quality is good, excellent variety and the service is wonderful.
The spa/health club is in another block and first impressions are poor. But the options offered and good and reasonably priced.
On departing - I had a further problem in that I needed to get a taxi to go to the airport.
The doorman indicated that I needed to ask at reception. The receptionist tried to sell me their shuttle service at a charge of USD 50 - which I declined on the basis that a taxi is only USD 20 and I wanted to go now. The receptionist refused to call me a taxi and referred me to the duty manager - who also refused. No reason was offered and his attitude was disgraceful. I was forced to walk out of the hotel carrying my luggage, down the hill, through security and get a taxi at the street - which thankfully was easy. I have sent letters of complaint to the hotel who have responded but failed to address the discourtesy of the hotel manager.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi