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“Extremely safe and great business hotel” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #18 of 145 Hotels in Nairobi
Certificate of Excellence
Mumbai, Maharashtra, India
Level Contributor
202 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Extremely safe and great business hotel”
4 of 5 stars Reviewed July 2, 2012

Very secure, good breakfast spread, lovely restaurant, good ambience, friendly staff, beautiful pool and also centrally located. You couldnt ask for more in Nairobi if you choose to come here. Problem is that reservations are difficult to get at times. Rooms are clean and the view of the central business district from the balcony is a very different feeling.

Room Tip: Ask for poolside rooms but the roadside ones are not too bad either
See more room tips
  • Stayed August 2011, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SundarTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sarova Panafric, responded to this review, July 13, 2012
Dear Sundar,

Thank you for staying with us for your Nairobi visit.

We're more than glad to hear you were able to enjoy our swimming pool facility & ambience of the entire hotel. We do pride ourselves on our very friendly and attentive staff, so it's wonderful to know it made a difference in your stay. I’m also glad that you enjoyed our very central and safe location as well as the clean, comfortable rooms with a great view of the city. Our continental breakfast is designed to cater for our clients diverse tastes and we’re elated that you did enjoy it. I shall definitely pass on your kind words to the chef and the entire team. We apologise for the delay in contacting our reservations team which is quite unusual as we have our well staffed team always on standby to receive guests’ bookings. Please contact our reservations team that is always on standby directly on next time so that we can ensure your reservations experience is efficiently met.


Thank you again and we look forward to welcoming you for your next trip to Nairobi City!

Best wishes from the entire Sarova panafric Team.

Anthony Ngunga,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 reviews from our community

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New Delhi, India
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 28, 2012

We used this essentially as a pit-stop between a drive back from Amboseli and another to Mara. A standard business hotel, minus the character of the other Sarova properties. The check-in process was long and tedious, especially after a long drive from Amboseli, and negotiating the nerve-wracking Nairobi traffic.

The rooms are decent-sized for two people, but distinctly cramped for a family of three.

The buffet breakfast spread was superb.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Udayadittya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sarova Panafric, responded to this review, July 13, 2012
Dear Guest,

Thank you very much for taking your time to write your review.

It is great to note that you enjoyed our Flame Tree Restaurant’s buffet breakfast and will pass on your positive remarks to the chef & team. I’m sorry to hear you experienced some inconvenience regarding the check in process. Please be rested assured that I have relayed this helpful feedback to our front office team and implemented measures that will curb this situation. About the room, please note that we do have provision for our clients who opt to share rooms. Please feel free to share your preferences with the Manager on duty or our reservations team early enough next time so we can make your stay even more unforgettable.

Thank you once again and we look forward to welcoming you again.

Kind Regards,
Anthony Ngunga,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strassen, Luxembourg
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed June 26, 2012

The hotel as such is a bit and needs renovation. This seems to be ongoing. Some public areas have been given a lifting and from my understanding the rooms are getting a similar treatement. I did not get a renovated room.

The room was nevertheless comfortable and I had a very good (but short due to my early departure) rest.

The personal at the hotel is very kind and makes the stay particularly pleasant.

Wifi in lobby and rooms are convenient.

Prize tag is competitive.

For the location you will need a cab to go to the city centre, but it is easy to get around from there throughout the whole city.

The transfer to and from the airport is not cheap (25 usd per person) but very comfortable.

All in all a good hotel. I would return.

  • Stayed June 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank pabo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sarova Panafric, responded to this review, July 13, 2012
Dear Pabo,

Thank you for your review on Sarova Panafric. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback

I am happy to see you were able to take advantage of all our elements, such as the central and convenient location, and friendly staff. We are glad you enjoyed our airport transfer limo services designed to provide continuous convenience, and luxurious experience beyond the hotel for our guests. I have shared your review with my team; it is the feedback from our guests that enables us to make improvements each day, both within our property as well as amongst our staff. We take each word to heart!

We look forward to having you again and even more, make your next stay even more enjoyable.

Regards,
Anthony Ngunga,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2012

My stay in hotel was great, service, room, staff, environment, food all excellant. Room with a view, massage tretment awesome. I will stay at this hotel again.

Room Tip: Room front of hotel with view to the busy bustling street. No noise when balcony door is closed.
See more room tips
  • Stayed June 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 23, 2012

From the minute I arrived, the staff went out of their way to make my stay the best possible. The rooms are a decent size, good bathroom and comfortable bed. Very good restaurant downstairs and the pool is also great. Highly recommend for a stay in Nairobi.

  • Stayed February 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JKTravellerAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2012

I loved this hotel. The staff are amazing and the food just great. All in all, this hotel is just FABULOUS. They just did a renovation and it is great value for your money.

If you are looking for:- Convinience, security, hospitality form courteous staff, security, great food, great rooms, nice beds, quality of sleep, lots of places to be recommended to visit, it is the hotel to stay at

Room Tip: There are also serviced apartments on rent. Self catering and fully furnished.
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  • Stayed June 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gipsy275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
94 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed June 19, 2012

This is not a bad hotel. It is in need of a revamp but offers adequate facilities, and is at least out of the city centre.
I have stayed here many times and never had a bad experience. I found the room prices to be a bit higher than what they should be for what you get, but the breakfast is good, and so is the on site restaurant for lunch and evening meals.
When eating in the restaurant, try the double roasted pork belly for dinner. It is great.
One negative point is that the bar seems to attract hookers, which I do not like. It is no worse than most other African hotels than I have been to in this respect.

Room Tip: Choose rooms that face towards the pool if possiblr
See more room tips
  • Stayed July 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rob_DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, June 21, 2012
Dear Rob,

Thank you for staying with us at Sarova Panafric and for your candid feedback.

We're very happy to hear that your experiences while staying at Sarova Panafric have been great. We’re elated that you enjoyed your breakfast & meals at our Flame Tree restaurant and I've shared your feedback regarding this with our Food & Beverage team. Our Chef is so pleased that you enjoyed the pork belly, one of his excellent culinary creations, at The Flame Tree Restaurant and we hope that you had the chance to enjoy our ‘Ribs & Chops’ special served every Wednesday.

We apologize for the inconvenience faced at the bar. This is definitely not acceptable in our property as we prioritize our guests’ comfort above all else. We appreciate your feedback on this issue and I assure you that the matter is being looked into and the next time you visit, you will not experience this.

Thank you again and we very much look forward to welcoming you for your next visit to Nairobi City. Take care!

Best wishes,
Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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