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“Good for a night!” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya   |  
Hotel amenities
Ranked #20 of 115 Hotels in Nairobi
New Delhi, India
Top Contributor
70 reviews 70 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
“Good for a night!”
3 of 5 stars Reviewed June 28, 2012

We used this essentially as a pit-stop between a drive back from Amboseli and another to Mara. A standard business hotel, minus the character of the other Sarova properties. The check-in process was long and tedious, especially after a long drive from Amboseli, and negotiating the nerve-wracking Nairobi traffic.

The rooms are decent-sized for two people, but distinctly cramped for a family of three.

The buffet breakfast spread was superb.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sarova Panafric, responded to this review, July 13, 2012
Dear Guest,

Thank you very much for taking your time to write your review.

It is great to note that you enjoyed our Flame Tree Restaurant’s buffet breakfast and will pass on your positive remarks to the chef & team. I’m sorry to hear you experienced some inconvenience regarding the check in process. Please be rested assured that I have relayed this helpful feedback to our front office team and implemented measures that will curb this situation. About the room, please note that we do have provision for our clients who opt to share rooms. Please feel free to share your preferences with the Manager on duty or our reservations team early enough next time so we can make your stay even more unforgettable.

Thank you once again and we look forward to welcoming you again.

Kind Regards,
Anthony Ngunga,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Strassen, Luxembourg
Top Contributor
84 reviews 84 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed June 27, 2012

The hotel as such is a bit and needs renovation. This seems to be ongoing. Some public areas have been given a lifting and from my understanding the rooms are getting a similar treatement. I did not get a renovated room.

The room was nevertheless comfortable and I had a very good (but short due to my early departure) rest.

The personal at the hotel is very kind and makes the stay particularly pleasant.

Wifi in lobby and rooms are convenient.

Prize tag is competitive.

For the location you will need a cab to go to the city centre, but it is easy to get around from there throughout the whole city.

The transfer to and from the airport is not cheap (25 usd per person) but very comfortable.

All in all a good hotel. I would return.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sarova Panafric, responded to this review, July 13, 2012
Dear Pabo,

Thank you for your review on Sarova Panafric. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback

I am happy to see you were able to take advantage of all our elements, such as the central and convenient location, and friendly staff. We are glad you enjoyed our airport transfer limo services designed to provide continuous convenience, and luxurious experience beyond the hotel for our guests. I have shared your review with my team; it is the feedback from our guests that enables us to make improvements each day, both within our property as well as amongst our staff. We take each word to heart!

We look forward to having you again and even more, make your next stay even more enjoyable.

Regards,
Anthony Ngunga,
General Manager
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Brisbane, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 25, 2012

My stay in hotel was great, service, room, staff, environment, food all excellant. Room with a view, massage tretment awesome. I will stay at this hotel again.

Room Tip: Room front of hotel with view to the busy bustling street. No noise when balcony door is closed.
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 23, 2012

From the minute I arrived, the staff went out of their way to make my stay the best possible. The rooms are a decent size, good bathroom and comfortable bed. Very good restaurant downstairs and the pool is also great. Highly recommend for a stay in Nairobi.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2012

I loved this hotel. The staff are amazing and the food just great. All in all, this hotel is just FABULOUS. They just did a renovation and it is great value for your money.

If you are looking for:- Convinience, security, hospitality form courteous staff, security, great food, great rooms, nice beds, quality of sleep, lots of places to be recommended to visit, it is the hotel to stay at

Room Tip: There are also serviced apartments on rent. Self catering and fully furnished.
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  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Top Contributor
92 reviews 92 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 19, 2012

This is not a bad hotel. It is in need of a revamp but offers adequate facilities, and is at least out of the city centre.
I have stayed here many times and never had a bad experience. I found the room prices to be a bit higher than what they should be for what you get, but the breakfast is good, and so is the on site restaurant for lunch and evening meals.
When eating in the restaurant, try the double roasted pork belly for dinner. It is great.
One negative point is that the bar seems to attract hookers, which I do not like. It is no worse than most other African hotels than I have been to in this respect.

Room Tip: Choose rooms that face towards the pool if possiblr
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  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, June 21, 2012
Dear Rob,

Thank you for staying with us at Sarova Panafric and for your candid feedback.

We're very happy to hear that your experiences while staying at Sarova Panafric have been great. We’re elated that you enjoyed your breakfast & meals at our Flame Tree restaurant and I've shared your feedback regarding this with our Food & Beverage team. Our Chef is so pleased that you enjoyed the pork belly, one of his excellent culinary creations, at The Flame Tree Restaurant and we hope that you had the chance to enjoy our ‘Ribs & Chops’ special served every Wednesday.

We apologize for the inconvenience faced at the bar. This is definitely not acceptable in our property as we prioritize our guests’ comfort above all else. We appreciate your feedback on this issue and I assure you that the matter is being looked into and the next time you visit, you will not experience this.

Thank you again and we very much look forward to welcoming you for your next visit to Nairobi City. Take care!

Best wishes,
Anthony Ngunga
General Manager
Sarova Panafric
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Cape Town
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 16, 2012

We were surprised by the excellent and friendly service of all staff members that we dealt with. The staff of the conferencing unit were highly professional, accurate and professional. The meals (for functions) were a bit expensive but of the highest quality, if you take into account that they had to serve more than 500 people on that particular day. The rooms were clean and the reception efficient.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, June 18, 2012
Dear Marie,

Thanks so much for your feedback.

We're ecstatic that you enjoyed the Sarova Panafric’s service, food and the guest rooms that enabled your conference be nothing short of successful. We love nothing more than providing exceptional service to our guests. To know that our guests are happy truly makes US happy! Thus, we’re thrilled, and we do hope to have the opportunity to host you again in the future.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#14 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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