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“Bad old rooms” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #19 of 96 hotels in Nairobi
London
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Bad old rooms”
3 of 5 stars Reviewed November 15, 2011

Staying at sarova panafric.Excellent location. Unfortunately can't say that for the hotel.stayed in room 410 from 13 november. Staff at reception were great, but than it's there job.Room were rather old, bathroom and toilets were old. Hated the bath room. Infact my wife prefered using the reception area toilets.With three people in the room, it was cramped. choice of tv viewing was limited. Couldn't get any of the international channels CNN, BBC, etc. Its the norm to have a few international channels.Towels had large holes. All I got was symphathy from reception staff when I complained, and no changes were made. I asked my concerns to be raised with management, which I am assuming was never transmitted.Additional bed was hardboard..
We tried the restaurant once which is horribly overpriced for the quality of food and the dark underlighted restaurant.Lasagne tasted like a extra sweet dessert.
I hope the management takes notice as the staff have a loud early morning conversation on the floor. With an old hotel and unsuitable Walls , all can be heard inside the rooms.
Finally beware of the lifts, which close quickly if you don't rush out on your floor. My hands still hurt after the door closed with force as I was just leaving a lift.
It would take a lot of change before I am convinced to stay at Panafric during my regular business trips from January.

  • Stayed November 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2011 via mobile

Stayed at room 125, very poor quality room, needs renovation to be up to standard for the money they are charging
Front desk staff not friendly nor helpful

  • Stayed November 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to give us your feedback.

Apologies for the unfriendly service you encountered at the reception area. This is not common practice as Sarova Panafric strives to deliver excellent service to all our clients. Please be rest assured that we investigated this issue and we got to the bottom of it. We have taken up stringent measures on the same and this will not occur again. The recently carried out top-to-bottom renovation project has rewarded the hotel as a whole with a newly re-imagined grandeur of Sarova Panafric’s neo-African theme and facilities. Our guest rooms are no exception to this development & majority have undergone renovations to compliment our five star amenities that define luxurious living while others are still undergoing this process. We hope we can welcome you back should you visit Nairobi again.


Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arusha, Tanzania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 12, 2011

My thought over and over during my recent stay in an executive room at the PanAfric Hotel was, "$200+ per night. Really?" Before launching into my objections about the place, I do want to say that all of the staff were friendly, helpful and professional in every way. To them, I'd give five stars. If the hotel were priced at $100 a room per night I'd think it was fair. But for over $200, I will stay elsewhere next time. I could overlook the fact that the shower stall was way too narrow and that the hot water at 6pm was luke warm (even my 5 year old daughter complained it wasn't hot enough). I didn't really mind the fact that the stopper in the sink was stuck permanently down and I had to pry it up with my fingernails to drain the sink... But then, I turned out the lights to go to bed and noticed that every ten seconds a smoke detector centered directly over the bed would flash a green light. I called housekeeping to find out if there was a problem with it and was told that all the smoke detectors do that to show they are working properly. It was pitched as if I should be grateful! I don't hold the staff at fault. But what on earth was the management thinking? Surely they don't sleep in their own rooms. Fortunately I happened to have some duct tape on me and covered it up. It was then I noticed that the bed was hard as a plank. LIterally. It felt like sleeping on a board covered with about half an inch of padding. The mattress had no give to it at all. True, I have been likened to Princess Pea, and I've certainly had to sleep on a lot of uncomfortable mattresses in my life, but not after paying $200+ for the favor. Bottom line: It's not a bad hotel, but it is awful value for the money.

Room Tip: Choose a different hotel!
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  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, January 27, 2012
Dear Guest,

Thank you for sharing your review on Trip Advisor.

I am pleased that during your stay you found our staff to be personable and helpful. We typically pride ourselves on the quality of our guest service, and receive great comments in that respect. About the smoke detector, indeed it lights up as green so as to indicate that it is functioning normally which is very a important guest safety requirement. However, we do understand how this light can affect ones sleep and apologies for this. Due to your feedback, together with our professional engineering team, we are now looking into ways of indicating the detector’s functionality without affecting our guest experience. In order to ensure our guests have restful nights, we provide professionally recommended orthopedic mattresses but your feedback has definitely been taken into account. I am also sorry for your experience with the water. This should not occur at all and the team has taken up corrective action to curb this from happening again. At The Sarova Panafric, we strive to provide only the finest products and services for our guests, which can be reflected in our pricing. We always welcome guest feedback that in turn assists us to improve & perfect our guests' experiences.

I do hope the next time your travels bring you to Nairobi, you will return to Sarova Panafric and be sure to email me on anthony.ngunga@sarovahotels.com. It’ll be a pleasure to meet with you.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Caracas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 11, 2011

Hi, We stayed in this hotel for 2 nights, before and after our safari trip in Kenya.
First of all, it is obvious that the rooms need a radical refurbishment while the doors, beds and other furnitures seem like they were from 80's.
Staff are helpful and polite but not like in Sarova Lion Hill or Sarova Mara Tented Camp where we also stayed in this trip.
Our last night was horrible because of dozens of cockroahs running up from every single dark corner of the room. When we were checking out, we wanted a insecticide from the reception and sprayed it all inside of the luggages. At least 7 or 8 more cockroachs jumped out from our luggages after doing this.
I suggest to all people who are considering to stay in this hotel to prepare themselves for the visits of these tiny friends.

P.S: This review does not include Sarova Lion Hill and Sarova Mara Tented Camp where we stayed for 3 nights and fell in love to both of them with their great staff, cleanliness and location.

Regards

  • Stayed November 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, January 27, 2012
Dear Guest,

I would like to thank you for your recent stay at The Sarova Panafric and would also like to express my sincere appreciation for your Trip Advisor review.

I am saddened to hear about your room experience. This is indeed quite surprising as we have stringent procedures that see to our housekeeping team deliver thorough uncompromisable hygiene standards in the hotel. This has also rewarded the hotel with the international HACCP certification. As a standard procedure, we also ensure that every month the hotel is fumigated in order to maintain our top hygiene standards. Immediately after your review, we investigated the reason behind this and discovered that it might have been caused by some shopping bags that you brought into the room. We greatly encourage our guests to counter check anything they’ve purchased outside of the hotel so as to avoid any unforeseen instances such as this. However, due to your review, we were able to take up real time corrective action and the room was immediately fumigated and we do not expect this to recur again.

I sincerely hope that this independent experience doesn’t deter you from visiting Sarova Panafric again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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New Delhi, Delhi, India
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 10, 2011

We stayed in this property on a business visit to Nairobi. Its a nice business hotel in the heart of the city. We checked in on Sunday and they had a nice bar be que lunch with roasted non veg spread with sauces and a band playing in the open restaurant. It was a nice experience. Staff is too courteous and friendly and they gave nice city travelling trips. Morning breakfast has a nice variety. Except Sunday they have Ala carte which is slightly overpriced but tasty food. Their lamb minc pizza is too tasty and worth a try. Property has a nice open swimming pool which is a good to have a relaxing weekend. Rooms are on the average with all basic ameneties. Bathroom looks more like 80's as all of them have pretty older fitting. You will see lots of actvities in the hotel on the weekend and its fun to see live band performances. Overall its a nice business hotel with nice food , courteous staff and above average rooms. Note when we stayed last year they were having rennovation also which means rooms must be in a better shape now. Recommended for business stay.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to review Sarova Panafric on Trip Advisor.

We are delighted you had a fantastic stay at our hotel. Our staff is committed to providing an unforgettable experience for our guests and we are delighted that we were able to exceed you expectations for your stay. It is great to hear you enjoyed our Sunday Barbeque & other delicacies at our Flame Tree Restaurant and swimming pool that provides an atmosphere that is both productive and peaceful. At Sarova Panafric, we understand that entertainment is an important part of our guests decision to choose to stay with us especially when time to explore the city and unwind is limited. We continue to carry out the phase II renovation project and we are most certain that when you visit again, you’ll experience much cozier and more comfortable accommodation experience to complement our first-rate amenities. It is great to hear we were able to provide you with impeccable service.

Thank you for your review and we look forward to welcoming you back in the future.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Amstelveen, The Netherlands
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 7, 2011

The personnel at the reception is unable to process reservations and checking in/out efficiently. They could not find our reservations, were slow in inscribing us and asked thrice (!) when we would be leaving. We were asked to pay in advance. Upon departure the reception appeared to have made several administrative mistakes. Time consuming for the client and we received no excuses whatsoever for the inconvenience. This is why I will never ever return here.
Between check in and check out this is a nice place though: my room was at the 5th floor: spacious, clean and quiet. The restaurant is OK, the fresh fruit juice just fabulous. Get some professionals at the reception and future clients may have a more pleasant stay.

  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 9, 2011
Dear Karen,

Thank you for taking the time to review Sarova Panafric.

Please accept my sincere apologies for challenges you experienced during your stay as I can certainly understand your frustration. It is certainly not the type of experience we want our guests to have as we have high standards for excellent service and a reputation for delivering the highest hospitality standards. I assure you that this is very uncommon at Sarova Panafric. I have immediately taken up this issue with my team and be rested assured that strict measures have been implemented so as to avoid this from recurring again. We are however happy that you enjoyed your room and our renowned freshly squeezed juices. As our tag line goes, ‘We deliver our healthy juices as fresh as nature intended.’

We truly hope that this independent experience will not alter your wanting to stay with us again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2011

Had a two night stay in this hotel prior to a safari, first impressions were good but this is a five star hotel and the room allocated was at best two star. Disappointed that a hotel of this rating have rooms of this quality. However after speaking to reception we were quickly upgraded to a suitable room. Excellent restaurant and staff but pool area needs more sunbeds as only 8 beds were ever available.

Room Tip: Do not book standard room
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  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 9, 2011
Dear Janet

Thank you very much for your post as we appreciate your feedback. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us. Your comments have been duly noted.

We always strive to maintain and deliver refreshing African hospitality as a standard and we hope that your isolated experience will not deter you from visiting us again. In this regard, all our standard guest rooms are no exception to the recently carried out phase I renovations. While majority have successfully undergone this development to compliment our luxurious, five star amenities, others are still undergoing this process. I’m certain this intensive process will set a much more spacious & comfortable atmosphere for our guests.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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