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“Nice African experience” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #19 of 96 hotels in Nairobi
New Delhi, Delhi, India
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
“Nice African experience”
4 of 5 stars Reviewed November 10, 2011

We stayed in this property on a business visit to Nairobi. Its a nice business hotel in the heart of the city. We checked in on Sunday and they had a nice bar be que lunch with roasted non veg spread with sauces and a band playing in the open restaurant. It was a nice experience. Staff is too courteous and friendly and they gave nice city travelling trips. Morning breakfast has a nice variety. Except Sunday they have Ala carte which is slightly overpriced but tasty food. Their lamb minc pizza is too tasty and worth a try. Property has a nice open swimming pool which is a good to have a relaxing weekend. Rooms are on the average with all basic ameneties. Bathroom looks more like 80's as all of them have pretty older fitting. You will see lots of actvities in the hotel on the weekend and its fun to see live band performances. Overall its a nice business hotel with nice food , courteous staff and above average rooms. Note when we stayed last year they were having rennovation also which means rooms must be in a better shape now. Recommended for business stay.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, January 27, 2012
Dear Guest,

Thank you for taking the time to review Sarova Panafric on Trip Advisor.

We are delighted you had a fantastic stay at our hotel. Our staff is committed to providing an unforgettable experience for our guests and we are delighted that we were able to exceed you expectations for your stay. It is great to hear you enjoyed our Sunday Barbeque & other delicacies at our Flame Tree Restaurant and swimming pool that provides an atmosphere that is both productive and peaceful. At Sarova Panafric, we understand that entertainment is an important part of our guests decision to choose to stay with us especially when time to explore the city and unwind is limited. We continue to carry out the phase II renovation project and we are most certain that when you visit again, you’ll experience much cozier and more comfortable accommodation experience to complement our first-rate amenities. It is great to hear we were able to provide you with impeccable service.

Thank you for your review and we look forward to welcoming you back in the future.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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438 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Amstelveen, The Netherlands
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 7, 2011

The personnel at the reception is unable to process reservations and checking in/out efficiently. They could not find our reservations, were slow in inscribing us and asked thrice (!) when we would be leaving. We were asked to pay in advance. Upon departure the reception appeared to have made several administrative mistakes. Time consuming for the client and we received no excuses whatsoever for the inconvenience. This is why I will never ever return here.
Between check in and check out this is a nice place though: my room was at the 5th floor: spacious, clean and quiet. The restaurant is OK, the fresh fruit juice just fabulous. Get some professionals at the reception and future clients may have a more pleasant stay.

  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 9, 2011
Dear Karen,

Thank you for taking the time to review Sarova Panafric.

Please accept my sincere apologies for challenges you experienced during your stay as I can certainly understand your frustration. It is certainly not the type of experience we want our guests to have as we have high standards for excellent service and a reputation for delivering the highest hospitality standards. I assure you that this is very uncommon at Sarova Panafric. I have immediately taken up this issue with my team and be rested assured that strict measures have been implemented so as to avoid this from recurring again. We are however happy that you enjoyed your room and our renowned freshly squeezed juices. As our tag line goes, ‘We deliver our healthy juices as fresh as nature intended.’

We truly hope that this independent experience will not alter your wanting to stay with us again.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2011

Had a two night stay in this hotel prior to a safari, first impressions were good but this is a five star hotel and the room allocated was at best two star. Disappointed that a hotel of this rating have rooms of this quality. However after speaking to reception we were quickly upgraded to a suitable room. Excellent restaurant and staff but pool area needs more sunbeds as only 8 beds were ever available.

Room Tip: Do not book standard room
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  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 9, 2011
Dear Janet

Thank you very much for your post as we appreciate your feedback. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us. Your comments have been duly noted.

We always strive to maintain and deliver refreshing African hospitality as a standard and we hope that your isolated experience will not deter you from visiting us again. In this regard, all our standard guest rooms are no exception to the recently carried out phase I renovations. While majority have successfully undergone this development to compliment our luxurious, five star amenities, others are still undergoing this process. I’m certain this intensive process will set a much more spacious & comfortable atmosphere for our guests.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Africa
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 6, 2011

Fine if you need to be near the city centre but not an inspiring place to stay as a start to a safari holiday. The rooms were clean and cheerful despite the offputting prison like corridors which access them. Food and and service OK. The spa lacked basic manicure/pedicure equipment and had no ambience or professional aura, being situated in a nearby appartment block. The therapists were competent however.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 29, 2011

Bit expensive with very different rooms
You need to stay on 4th floor and above on superior rooms facing the back of building. All the others are very basic and noisy with the busy road in front

Room Tip: 4th and 5th floors facing the back of building
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  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 4, 2011
Dear Guest,

Thank you for taking the time to review Sarova Panafric on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback.

We have covered quite a number of rooms with the intensive renovation carried out late last year & earlier this year. This is an ongoing process and we are meticulously forging on until all our guest rooms & hotel as a whole are rewarded with a grandeur to compliment our 5 star services. I apologize about the noise issue relating to the highway that affects a few of our guest rooms & I understand that it is unacceptable. We will continue to work as best we can and continue to explore other potential long term solutions to curb this issue.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 28, 2011

I'm sure there's better deals out there. We arrived late in Nairobi and were happy to just crash somewhere clean for 1 night. It was ok, but nothing more. No bathtub, old tube, everything smelled a bit of 1990's. Are there renovated rooms? Ask for it, bc the lobby looks much nicer and more up to date.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 4, 2011
Dear Guest,

Thank you for choosing to stay with us and we appreciate your taking the time to give us your feedback.

The recently carried out top-to-bottom renovation project of majority of our guest rooms has rewarded them with a newly re-imagined grandeur of Sarova Panafric’s neo-African theme. Others, including the mentioned, are still undergoing this process to compliment our five star amenities that define luxurious living. I am certain when you come back next time, this project will be complete. Apologies for the smell. I have shared your comments with our team, regarding the smell issue you experienced, and we are very sorry for this. As a result of your immediate feedback, our housekeeping team has rigorously worked on this & it has been resolved. We do not expect any further issues and I am certain that you will experience this during your next visit with us.

Warm Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
94 reviews 94 reviews
59 hotel reviews
Reviews in 59 cities Reviews in 59 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 28, 2011 via mobile

Overall this is a pretty inoffensive hotel. The room was adequate (air conditioning was noisy and water pressure was lacking, but this is Nairobi) and the dinners and breakfasts served up by the hotel were both good. We stayed here as the launching point for a group tour, so the charges were included. However when we inquired to both the hotel and the tour company about staying at the end of our trip, the price shocked us as even though they seem to be charging rates expected of hotels a tier or two above what we experienced. I'd stay here again, but only on discounted rates compared to what I was last notified of.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 4, 2011
Dear Guest,

Thank you very much for your post on trip Advisor. We greatly appreciate your feedback.

I am glad to note that you enjoyed the meals at the Flame Tree Restaurant. It boasts as one of the top Nairobi Restaurants that strives to offer sensational gastronomic delights that’s topped up with excellent service. As for our room rates, we advertise them on our website for our guests to be well informed and so as to avoid any surprises. However, kindly send me an email next time your coming around on anthony.ngunga@sarovahotels.com and I assure you we will definitely agree on a suitable rate in good time.

We look forward to welcoming you back soon.

Warm Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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