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“Five star hotel - three star rooms” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya   |  
Hotel amenities
Ranked #19 of 111 Hotels in Nairobi
Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Five star hotel - three star rooms”
3 of 5 stars Reviewed November 6, 2011

Had a two night stay in this hotel prior to a safari, first impressions were good but this is a five star hotel and the room allocated was at best two star. Disappointed that a hotel of this rating have rooms of this quality. However after speaking to reception we were quickly upgraded to a suitable room. Excellent restaurant and staff but pool area needs more sunbeds as only 8 beds were ever available.

Room Tip: Do not book standard room
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  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 9, 2011
Dear Janet

Thank you very much for your post as we appreciate your feedback. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us. Your comments have been duly noted.

We always strive to maintain and deliver refreshing African hospitality as a standard and we hope that your isolated experience will not deter you from visiting us again. In this regard, all our standard guest rooms are no exception to the recently carried out phase I renovations. While majority have successfully undergone this development to compliment our luxurious, five star amenities, others are still undergoing this process. I’m certain this intensive process will set a much more spacious & comfortable atmosphere for our guests.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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East Africa
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 6, 2011

Fine if you need to be near the city centre but not an inspiring place to stay as a start to a safari holiday. The rooms were clean and cheerful despite the offputting prison like corridors which access them. Food and and service OK. The spa lacked basic manicure/pedicure equipment and had no ambience or professional aura, being situated in a nearby appartment block. The therapists were competent however.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
65 reviews 65 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 29, 2011

Bit expensive with very different rooms
You need to stay on 4th floor and above on superior rooms facing the back of building. All the others are very basic and noisy with the busy road in front

Room Tip: 4th and 5th floors facing the back of building
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  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 4, 2011
Dear Guest,

Thank you for taking the time to review Sarova Panafric on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback.

We have covered quite a number of rooms with the intensive renovation carried out late last year & earlier this year. This is an ongoing process and we are meticulously forging on until all our guest rooms & hotel as a whole are rewarded with a grandeur to compliment our 5 star services. I apologize about the noise issue relating to the highway that affects a few of our guest rooms & I understand that it is unacceptable. We will continue to work as best we can and continue to explore other potential long term solutions to curb this issue.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 28, 2011

I'm sure there's better deals out there. We arrived late in Nairobi and were happy to just crash somewhere clean for 1 night. It was ok, but nothing more. No bathtub, old tube, everything smelled a bit of 1990's. Are there renovated rooms? Ask for it, bc the lobby looks much nicer and more up to date.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 4, 2011
Dear Guest,

Thank you for choosing to stay with us and we appreciate your taking the time to give us your feedback.

The recently carried out top-to-bottom renovation project of majority of our guest rooms has rewarded them with a newly re-imagined grandeur of Sarova Panafric’s neo-African theme. Others, including the mentioned, are still undergoing this process to compliment our five star amenities that define luxurious living. I am certain when you come back next time, this project will be complete. Apologies for the smell. I have shared your comments with our team, regarding the smell issue you experienced, and we are very sorry for this. As a result of your immediate feedback, our housekeeping team has rigorously worked on this & it has been resolved. We do not expect any further issues and I am certain that you will experience this during your next visit with us.

Warm Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
103 reviews 103 reviews
63 hotel reviews
Reviews in 66 cities Reviews in 66 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 28, 2011 via mobile

Overall this is a pretty inoffensive hotel. The room was adequate (air conditioning was noisy and water pressure was lacking, but this is Nairobi) and the dinners and breakfasts served up by the hotel were both good. We stayed here as the launching point for a group tour, so the charges were included. However when we inquired to both the hotel and the tour company about staying at the end of our trip, the price shocked us as even though they seem to be charging rates expected of hotels a tier or two above what we experienced. I'd stay here again, but only on discounted rates compared to what I was last notified of.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, November 4, 2011
Dear Guest,

Thank you very much for your post on trip Advisor. We greatly appreciate your feedback.

I am glad to note that you enjoyed the meals at the Flame Tree Restaurant. It boasts as one of the top Nairobi Restaurants that strives to offer sensational gastronomic delights that’s topped up with excellent service. As for our room rates, we advertise them on our website for our guests to be well informed and so as to avoid any surprises. However, kindly send me an email next time your coming around on anthony.ngunga@sarovahotels.com and I assure you we will definitely agree on a suitable rate in good time.

We look forward to welcoming you back soon.

Warm Regards,

Anthony Ngunga
General manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
82 reviews 82 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 27, 2011

We stayed at the Panafric for 4 nights over a period of 3 weeks. The quality of the rooms varied greatly. The 1st floor rooms (x2) were terrible, small, unclean, musty & with very little light. Then we stayed on the 4th floor in a superior room which was really good. The 4th night was on the 5th floor in a superior room which was at the front of the hotel & very noisy. The reception was very slow for any enquiries, the foyer staff quick & helpful. The breakfast & dining area were good, even if the restaurant service was at times slow. Not good value for the money spent!

Room Tip: Choose the 4th floor back wing of this hotel, worth paying for an upgrade
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  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, October 31, 2011
Dear Guest,

Thank you for taking the time to write a review on Sarova Panafric.

Please accept my apologies on the slow service at both the restaurant & reception. This is definitely not in accordance to our excellent & speedy customer service. I have personally taken this up and assure you appropriate action has been executed to resolve each issue and further ensure efficient and top notch service to all our guests. I am happy to report that the intensive renovations carried out the better part of last & this year in most of our guest rooms, has given the hotel an ultra modern look & feel and improved guest experience. We greatly understand the importance of providing quality & an exclusive stay to our guests & therefore our guest rooms are still undergoing this renovation process. We always welcome guest feedback that in turn assists us to improve & perfect our guests' experiences.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 25, 2011

We stayed one night in this hotel during my safari tour to kenya and tanzania with D.K.Grand Safaris. The hotel refubrished with decent look. The room provided to us is realy good having much space. There was TV in the room all though we were not in a mood to enjoy due to long journey and tiredness.Live music. Facility of hot water all the time. Maintance is extremly good.The lobby is designed with modern outlook with enough space for sitting arrangement. Quality of breakfast and meals served in diner is extremly price worthy. All of the above the sevice was fantastic.

Room Tip: I feel for staying in a shorter period all the rooms are good.
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  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, October 31, 2011
Dear Guest,

Thank you for taking the time to review Sarova Panafric.

We are glad that you were happy with all aspects of your stay and appreciate your comments. We were happy to have you around & I will definitely pass on your feedback to the entire team. As Sarova Panafric, we strive to provide an exceptionally clean, safe, and comfortable place to stay for all our guests.

Thank you again for your comments and we look forward to your next visit.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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