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“Excellent customer service, location and facilities” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Hotel amenities
Special Rate
Seasonal Promotion $167
Ranked #20 of 100 hotels in Nairobi
Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Excellent customer service, location and facilities”
4 of 5 stars Reviewed October 7, 2011

Sarova Panafric in Nairobi is a little gem in the city. We arrived late after a long day on a cramped shuttle bus and were greeted with warm face towels and juice. The staff are professional and anticipated our needs very well. Breakfast was included in our stay but because our stay was brief (arrived late and depart very early in the morning before breakfast is served), the hotel offered to put together a box of breakfast to go. Very nice touch. Room was spacious. Water pressure in shower was good (what a nice treat after roughing it in the Tanzanian safari). Will stay here again when/if we return to Nairobi.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, October 12, 2011
Dear Guest,

Thank you for your review on Trip Advisor.

We appreciate hearing from our guest regarding their stay at our hotel. It is great to know you enjoyed the service and the ideal location of the hotel. We strive to ensure all of our guests have an enjoyable stay while visiting us and for those travelling before breakfast is served at 7am, we always organize a hot, deluxe complimentary breakfast to go.

Once again thank you for choosing to stay with us and we look forward to seeing you in the future.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2011

A fantastic stay in Nairobi - best customer service ever !!!!!

My current position involves a lot of overseas travel to various cities and regional locations. I been very fortunate to be accommodated in diverse locations such as Truk Atoll in the Pacific to St John's in Newfoundland. I have enjoyed very luxurious accommodation and had to endure very basic accommodation.
In my experience what you tend to remember about any country or city is the interaction with the people that you meet. By chance a colleague and I recently stayed at the Sarova Panafric in Nairobi. From the first minute that we stepped out of our taxi we were greeted by the friendly hotel staff. Every staff member that we encountered from the reception staff, housekeeping, restaurant and security - everyone was very friendly and professional. The entire hotel staff demonstrated fantastic customer service and work ethic. The staff engaged my colleague and I in a very professional and friendly manner. From this experience my estimation of staff at the Sarova Panafric Hotel is that they clearly understand customer service and pride in their themselves and their culture. From the young waitress "Francisa" who served us to Robert (Asst Front Office Manager) I felt as though I was being treated special. In the future whenever I return to Kenya I will only stay at the Panafric. I not interested in going anywhere else. I/we were impressed and I will be doing my best to inform as many people as possible about this hotel and its incredible staff. Thank you for taking care of me so well !!!!! Jess Cherrington, Deputy Director Institute of Earth Science & Engineering, University of Auckland.

Room Tip: Get recommendations from real travellers.
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, October 12, 2011
Dear Guest,

Thank you for taking the time to share your feedback of the Sarova Panafric.

I am very happy to hear that you enjoyed your stay with us and, also very pleased to read your appraisal of our team, services, and facilities. Our Team Members are one of our biggest assets; they are all professional, friendly, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we can share positive comments such as yours with the team. I have passed on your kind remarks and recognition of their efforts, most especially Robert & Francisca, to meet your needs. We certainly look forward to welcoming you back to the hotel in the very near future.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2011 via mobile

Hotel in great location and the service provided by the bar and kitchen staff was excellent however other members of the team left us feeling disappointed. We'd recommend you set an hour aside and visit the beautician as they offer excellent service also

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with OctopusTravel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, October 3, 2011
Dear Guest,

Thank you for taking the time to give us your feedback. We are pleased to note that our bar & kitchen staff were pleasurable and delivered quality service.

Please be assured that your comments regarding the rest of the service delivery are being investigated. This is not common practice as Sarova Panafric strives to deliver excellent service to all our clients. We will Endeavour to find a solution to this.

Once again, we thank you for your comments and look forward to welcoming you back to Sarova Panafric.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2011

I stayed here in this hotel for close to 2 months on my business trip and they were rennovating. Despite the small inconvenience caused by the rennovation activities, I would still give 5* for this hotel, for their service and friendly reception and excellent hospitality shown towards their guest. They will surprise you with Free Dinners, Wines and Safari Hats if you stay there for 3 weeks. Don't forget to taste the T Bone......they know how to cook them deliciously. On the downside, they don't have a fitness center :(

Room Tip: Make sure you get the newly rennovated rooms, which are excellent!
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  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, October 3, 2011
Dear Guest,

Thank you for posting such a great review on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback

We are happy to know that you indeed appreciated the refreshing African hospitality delivered by our staff and enjoyed the T-Bone steak. We pride ourselves in having unrivaled steaks in town and I shall personally pass on your kind remarks to the entire team. Appreciating our guests is a priority and we therefore go an extra mile to ensure our guests’ stay is exceptional. Regarding the fitness centre, plans are underway to construct one in the near future so as to further enrich guests’ experience while staying at Sarova Panafric. We look forward to welcoming you back soon.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 7, 2011 via mobile

We stayed over in the Panafric on our way to the Maasai Mara. We were greeted with warm towels and juice upon arrival and the service throughout our stay continued to be great. The rooms are in open air hallways but noise was not too much of an issue. Overall good hotel.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, September 9, 2011
Dear Guest,

We are delighted to note your positive experience as posted on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback.

We are delighted to read that you enjoyed your stay here and more so our effort in providing quality service. I am personally going to pass on your kind words to the team and I hope to meet you on your next stay with us which I do hope is in the near future.

We’re happy to have you back any time!

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 26, 2011

The hotel is classic but we were double charged during our stay and got refund after 1 month.Otherwise their service is good and the breakfast was limited interms of choice.i recommend it to other travellers as it is not overpriced.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, September 9, 2011
Dear Guest,

Thank you for sharing your feedback with us. It was our absolute pleasure to ensure to make your stay memorable and we are glad you enjoyed the service.

In regard to the refunding, we apologize for the inconvenience and are currently placing up measure to avoid such delays in the future. On top of that, we have implemented strict policies to curb double charging to ensure that guests do not fall victim of such grave mistakes. I am happy to advise that this has been tackled well and we expect no further concern. Every morning, our main restaurant, Flame Tree Restaurant, serves full English breakfast but we also cater for any special requirements necessary to our guests and the next time you’re around, we’ll be more than happy to fulfill these.

All the best and we hope to see you again in the future.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
116 reviews 116 reviews
81 hotel reviews
Reviews in 83 cities Reviews in 83 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed July 31, 2011

We stayed in two types of rooms at the PanAfric – the first few days in an older non-renovated room (at our own expense) and the other days in a renovated room (at tour company expense). The rooms were of comparable size, but the renovated room had newer furnishings and carpeting – as would be expected in renovation. The difference in bathrooms was more striking; the older room had a large, deep bathtub – great for a soak but it took up quite a bit of space. The renovated bathroom had nice tile and only a shower, so was less crowded. Both rooms were perfectly acceptable. The rate for the non-renovated room seemed too high, as do all hotel rates in Nairobi.
The most enjoyable part of our stay was the great breakfast buffet - with variety that included African, Asian and Western breakfast choices – with both inside and outside seating.
The hotel’s central location is good, though walking in central Nairobi was not advised.

Room Tip: If you get a discounted rate, expect to be assigned a non-renovated room. You get what you pay for.
See more room tips
  • Stayed October 2010, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, August 2, 2011
Dear Guest,

Thank you for taking the time to write such a thorough review of our hotel. We appreciate your feedback and hope others will benefit from your comments. We really appreciated hearing your positive comments about our newly renovated rooms as well as the breakfast buffet.

Our guest rooms are no exception to the recently carried out renovations. While majority have successfully undergone this development to compliment our five star amenities that define luxurious living, others are still undergoing this process. Here at Sarova Panafric, we always strive to maintain and deliver refreshing African hospitality as a standard and we are glad that we made your experience memorable.

We’re happy to have you back any time!

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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