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“Nice touches, great service” 5 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya   |  
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Ranked #19 of 96 hotels in Nairobi
Calgary
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Nice touches, great service”
5 of 5 stars Reviewed September 7, 2011 via mobile

We stayed over in the Panafric on our way to the Maasai Mara. We were greeted with warm towels and juice upon arrival and the service throughout our stay continued to be great. The rooms are in open air hallways but noise was not too much of an issue. Overall good hotel.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, September 9, 2011
Dear Guest,

We are delighted to note your positive experience as posted on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback.

We are delighted to read that you enjoyed your stay here and more so our effort in providing quality service. I am personally going to pass on your kind words to the team and I hope to meet you on your next stay with us which I do hope is in the near future.

We’re happy to have you back any time!

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Mombasa, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 26, 2011

The hotel is classic but we were double charged during our stay and got refund after 1 month.Otherwise their service is good and the breakfast was limited interms of choice.i recommend it to other travellers as it is not overpriced.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, September 9, 2011
Dear Guest,

Thank you for sharing your feedback with us. It was our absolute pleasure to ensure to make your stay memorable and we are glad you enjoyed the service.

In regard to the refunding, we apologize for the inconvenience and are currently placing up measure to avoid such delays in the future. On top of that, we have implemented strict policies to curb double charging to ensure that guests do not fall victim of such grave mistakes. I am happy to advise that this has been tackled well and we expect no further concern. Every morning, our main restaurant, Flame Tree Restaurant, serves full English breakfast but we also cater for any special requirements necessary to our guests and the next time you’re around, we’ll be more than happy to fulfill these.

All the best and we hope to see you again in the future.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
116 reviews 116 reviews
81 hotel reviews
Reviews in 83 cities Reviews in 83 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed July 31, 2011

We stayed in two types of rooms at the PanAfric – the first few days in an older non-renovated room (at our own expense) and the other days in a renovated room (at tour company expense). The rooms were of comparable size, but the renovated room had newer furnishings and carpeting – as would be expected in renovation. The difference in bathrooms was more striking; the older room had a large, deep bathtub – great for a soak but it took up quite a bit of space. The renovated bathroom had nice tile and only a shower, so was less crowded. Both rooms were perfectly acceptable. The rate for the non-renovated room seemed too high, as do all hotel rates in Nairobi.
The most enjoyable part of our stay was the great breakfast buffet - with variety that included African, Asian and Western breakfast choices – with both inside and outside seating.
The hotel’s central location is good, though walking in central Nairobi was not advised.

Room Tip: If you get a discounted rate, expect to be assigned a non-renovated room. You get what you pay for.
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  • Stayed October 2010, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, August 2, 2011
Dear Guest,

Thank you for taking the time to write such a thorough review of our hotel. We appreciate your feedback and hope others will benefit from your comments. We really appreciated hearing your positive comments about our newly renovated rooms as well as the breakfast buffet.

Our guest rooms are no exception to the recently carried out renovations. While majority have successfully undergone this development to compliment our five star amenities that define luxurious living, others are still undergoing this process. Here at Sarova Panafric, we always strive to maintain and deliver refreshing African hospitality as a standard and we are glad that we made your experience memorable.

We’re happy to have you back any time!

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 29, 2011

Near the city centre and only 30 minutes from the airport makes this hotel attractive to the business traveler. The welcome is friendly and check in area attractive. Rooms are somewhat small and some have been refurbished recently. No gym facilities, but there is a pool. Have used this hotel on several occasions and it was fairly well priced, but on recent visits the price has escalated substantially. The hotel is often very full and the internet connection gets slow to non-existent at times.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, August 1, 2011
Dear Guest,

Thank you for staying with us and for your reasonable and generous review. I really appreciate it and will show it to my staff. I hope too that our location added to your experience in Nairobi.

Our wireless does get some use especially during peak season. Because it is free for all our in-house guests, the traffic seems to slow down the connection. However, I am talking to our internet provider about improving that. As to increase in our room pricing, we have invested greatly in top-to-bottom renovation of majority of rooms so as to ensure our guests’ experience at Sarova Panafric is more than exceptional.

We look forward to seeing and hosting you again at Sarova Panafric and will have a lot more improvements in place when you do.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
2 reviews
5 of 5 stars Reviewed July 27, 2011

I, and a group of friends, stayed in this hotel for 1 night before safari and 2 nights after. We had standard rooms for the first night - these were comfortable and clean but the showers leaked, leaving the floor very wet. For the 2 night stay, we had booked superior rooms - these were on the 6th floor and faced the front of the hotel. There was some noise from the traffic but none of us found this a problem. The rooms were a good size, larger bathrooms (no problems with showers) and very clean and comfortable. The staff were all very attentive, helpful and welcoming. We took most meals in the restaurant, which we found to be very good value, and there was a large variety of choice for breakfast. Two of the group used the pool and said water was rather cold but otherwise enjoyed their swim. Pool bar/restaurant is a relaxing area to eat or drink in. Overall we were impressed by the hotel and enjoyed our stay.

Room Tip: Rooms at the front of the hotel appear to be noisier, but give good views if on higher floor.
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  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, September 8, 2011
Dear Guest,

Thank you very much for your positive candid feedback on Sarova Panafric. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback.

The recently carried out top-to-bottom renovation project of majority of our guest rooms has rewarded them with a newly re-imagined grandeur of Sarova Panafric’s neo-African theme. Others are still undergoing this process to compliment our five star amenities that define luxurious living.

We are pleased to near that the staff was of efficient and the room to be of great quality and are also glad that your overall experience at Sarova Panafric was memorable. We very much pride ourselves on our value added benefits and we are delighted that you enjoyed them. We look forward to welcoming you back to Sarova Panafric Hotel.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 23, 2011

This hotel was decorated quite nicely, but had some glaring problems which made our stay very uncomfortable indeed.

When we first arrived for check-in at the hotel, the desk attendant took literally fifteen minutes to check us in. Instead of photocopying our passports and entering the data later, she typed in (slowly) all of our details into her computer. Twice. We watched her type every single letter separately. It was excruciating.

There was a loud band playing outside when we arrived and kept us awake in the afternoon when we were trying to nap.

The walk to our room along open-air corridors was reminiscent of a 1960s England council block.

Our first room was on the first floor, directly outside a very loud extractor fan located directly above the kitchen. We were told that it would blow loudly until at least nine o'clock that evening. We could also smell the food exhaust from the kitchen coming right into our room through the bathroom windows which did not close fully and the odour was not pleasant.

We got moved to a new room. The balcony looked out on the main road and the balcony door did not shut fully - there was a half-inch gap between door panels and the road noise was very loud as heavy trucks rumbled by out front all day and night long. The front desk were entirely unbothered by this and said that's how the doors had always been.

The rooms have been refurbished and the decor scheme is quite nice but the new tiles on the ground mean that you can hear clearly the guests in rooms above you walking around and moving chairs. This is entirely unforgiveable in a hotel.

The bar/restaurant downstairs were pretty nice and the breakfast was quite substantial.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, July 27, 2011
Dear Guest,

Thank you for choosing to stay with us & taking the time to write a review sharing your experience. We really appreciated hearing your positive comments about the bar & restaurant.

We were disappointed to hear that you had concerns about the noise & odor from the food exhaust. I understand that you were disappointed by the service at the reception as well. I have shared your comments with the entire team and we have immediately implemented additional measures to perform at a high level in this area.

At Sarova Panafric, we always strive to maintain and deliver refreshing African hospitality as a standard and we hope that your isolated experience will not deter you from visiting us again. I am certain that you will experience this high level of service during your next visit with us.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zeeland, Michigan
Top Contributor
70 reviews 70 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed July 19, 2011

We would stay here again if we returned to Nairobi. The facilities were very nice and the restaurant was reasonably priced with good food. The bed was really comfortable. We spent just one night so we didn't have time to go in the pool, but it looked inviting. The staff was helpful and friendly.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, July 27, 2011
Dear Guest,

Greetings, we are delighted to note your positive experience as posted on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback.

We are delighted to read that you enjoyed all aspects of your stay. We pride ourselves on the service and facilities we provide to our guests and this is only made possible by the great team at Sarova Panafric. I am personally going to pass on your kind words to the team and I hope to meet you on your next stay with us which I do hope is in the near future.

We look forward to seeing and hosting you again at Sarova Panafric.

Warm Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Official Description (provided by the hotel):
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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