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“Improved..... But still along way to go.....” 3 of 5 stars
Review of LAICO Regency Hotel

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LAICO Regency Hotel
4.0 of 5 Hotel   |   Uhuru Highway | City, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #52 of 101 hotels in Nairobi
Dubai, United Arab Emirates
Top Contributor
99 reviews 99 reviews
67 hotel reviews
Reviews in 56 cities Reviews in 56 cities
58 helpful votes 58 helpful votes
“Improved..... But still along way to go.....”
3 of 5 stars Reviewed October 7, 2009

Having stayed at this hotel when it was known as The Grand Regency.... This hotel has improved, but still has along way to go. The rooms are still very tired and dark.... Get some better lamps... Please! The pool and health club have been repainted and repaired... And the staff are much friendlier and more approachable than before.... Well done to the management for working towards getting the 4 stars back! The one thing Im lost by is the reasons behind turning the Air Conditioning off during the night.... It makes the rooms very stuffy!

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2009

Food was terrible and expensive. Internet was ridiculously expensive. The staff was pleasant but many--especially at the front desk--were not very helpful. Everytime I had any kind of question, needed an internet voucher, etc. I was told by the reception "go to the cashier". The cashier always had a long line while the folks at reception stood around doing nothing. Air conditioning didn't work, room was dingy although reasonably clean. I heard the Stanley hotel is much better so I'll probably stay there next time. The hotel is safe and has a nice lobby.

  • Stayed August 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 15, 2009

The wireless internet connection is horrible. the fee is 30USD for a day. (the competitor, New Stanley Hotel charge at 0.01Shiling per day).
I was sharing a room with my colleague, but we were given a double room with two beds lying next to each other.
Robes were not provided till asked. Bathtub is available, but there is no plug.
Some of the rooms have no hot water.
The bills are a mess.
Swimming pool is filled with warm water. I saw the steam in the morning.

  • Stayed June 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAICO_Regency_Hotel, Public Relations Manager at LAICO Regency Hotel, responded to this review, July 17, 2009
Thank you for having chosen to stay at LAICO Regency Nairobi.

We strive to provide quality accommodation and service. Please understand that there is extensive testing by all Internet Service providers in Nairobi city presently. There is a new fibre optic cable being installed to serve Nairobi and this has had an effect on Internet services offered temporarily.

By virtue of sharing a room with a colleague; thus you were assigned a twin room. Assistance is always on hand at the hotel when you need a change of room. Kindly let us know your preferences so we can assist accordingly.

Most of our rooms are sold singly and as such a second robe In the room is supplied on request. All rooms are supplied with hot water. When the water is not accessed it may cool in the system and you need only run it shortly for hot water to be accessible.

As for steamy warm water in the pool, it is quite the cold season in Nairobi presently and we have the only heated swimming pool in the city.

We take seriously to guest comments and feedback and promise to use the same to effectively improve our quality of services from check-in to billing.

Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LAICO Regency Hotel 4*
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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