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“It can be better” 3 of 5 stars
Review of LAICO Regency Hotel

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LAICO Regency Hotel
5.0 of 5 Hotel   |   Uhuru Highway | City, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #53 of 122 Hotels in Nairobi
London, United Kingdom
1 review
“It can be better”
3 of 5 stars Reviewed May 3, 2014

The hotel is conveniently located. Beautiful idea, comfortable inner courtyard, beautiful summit club.

However the hotel requires renovation it looks like a wild orchard. Carpets and curtains resemble thin coating of bygone luxury. Renovation has already begun, but at night i was awakened by the pungent smell of paint.

The staff is absolutely sluggishness and wear old torn clothes. But there is some pleasant exceptions. I remember the waitress and the cashier Regina so obliging and responsive person. She never kept us waiting. I want to thank her for worthy service.

The wi-fi signal is strong only at the door of the room. Cuisine does not pretend to be fine dining. But the gym and the pool is nice.
I would come back to the hotel just in a year, after renovation.

Room Tip: The rooms floor number 1-10 are cooler.
See more room tips
  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review, August 6, 2014
Dear Peter L,

Thank you for staying with us, and also for taking the time to share your feedback, which we take very seriously.

We are glad that our location within the Nairobi Central Business District worked to your advantage. We are also pleased that our comfortable inner courtyard housed within the Atrium Garden, the Summit Members Club, gym and heated swimming pool also met your expectations. I will also ensure that Regina is commended for a job well done in ensuring speed in service delivery.

We have noted the areas where we fell short of your expectations and have taken measures to improve on the same. As you noted, our renovations are underway, and we are intent on upgrading all the resources within the facility, with the least inconvenience to our guests.
We do look forward to hosting you next year as indicated.

Please feel free to contact me for any other queries or feedback through guestlink@laicoregencyhotel.co.ke

Kind Regards

SOBHI DAHAN
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Japanese first
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English first
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 2, 2014

Centrally located in the up-market end of town (Nairobi CBD). Multi-layered security evident giving you peace of mind during the entire stay. Food is ok and the deserts are absolutely amazing. The staff at the reception desk was very helpful and professional.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review, August 6, 2014
Dear John K,

Thank you for staying with us and for taking the time to share your feedback on your stay at Laico Regency Nairobi. We are glad that we surpassed your expectations during the stay.
We are pleased that our location in the up-market end of town, within the central business district worked to your advantage. We have put in security measures in place ensuring peace of mind for all our guests. I will ensure the team at the front desk is commended for their professionalism in service delivery.

We do look forward to hosting you once again.
Please feel free to contact me for any other queries or feedback through guestlink@laicoregencyhotel.co.ke

Kind Regards
SOBHI DAHAN
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 16, 2014 via mobile

Stayed here in February and as much as it's a five star hotel, services were below average, the Lady at the swimming pool office was full of herself and very reluctant to us, she must have been a hurry to go home since it was around 9pm. However the front office staff were very friendly and promptly responded accurately on all our enquiries.

The meals are standard and the room service was ok, but the rooms were very small and old furniture (or maybe old fashioned furniture) this could not give a compete ambience. The beds and linen were ok and comfortable.
The hotel is in a good location and management can work out on the staff performance to improve the general service delivery.

I could stay here again!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review, August 6, 2014
Dear GipsyTraveller_12,

Thank you for staying with us and for taking the time to share your feedback on your experience at Laico Regency Nairobi.
We are pleased that our good location worked to your advantage and that our front office team handled all your enquiries professionally and with efficiency.
We thank you for bringing to our attention the areas that we fell short of your expectations. I sincerely apologize for your experience with our staff at the swimming pool and have taken measures to correct this behavior as I assure you that it is not our standard. We are also in the process of upgrading all the resources within the facility.
We do look forward to hosting you once again.
Please feel free to contact me for any other queries or feedback through guestlink@laicoregencyhotel.co.ke

Kind Regards

SOBHI DAHAN
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monrovia, Liberia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2014

Great stay at clean, central location in town. Food was excellent, I had evening and morning Buffett. Only thing that needs update was tv in room. I had almost forgot about those old type TV sets. Lots of security.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this review, March 19, 2014
Dear Taildragger_1

Thank you for staying with us and for taking the time to share your feedback on Laico Regency Hotel.
We are glad that you enjoyed our central location, cleanliness and excellent food; we strive to make Laico a home away from home for all our guests.
You will be glad to know that we have already commenced upgrading our TV sets and have covered a number of floors.

We look forward to hosting you again anytime you are in Nairobi.

For any queries or Information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,

Mr. Sobhi Dahan – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manilla
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 6, 2014

It has excellent services; breakfast was good. I was in this hotel on transit travel. The has beautiful design with varieties of shops and restaurants, a swimming pool at the atrium level, nice view of the city and the park along Uhuru highway. The location is in a calm place.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this review, March 19, 2014
Dear Khataw,

Thank you for staying at Laico Regency Hotel and taking time to share your experience with us.
We value your feedback, as this ensures our standards are maintained, ensuring our guests always feel at home.

We look forward to hosting you again anytime you are in Nairobi.

For any queries or Information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,
Mr. Sobhi Dahan – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 12, 2014

Stayed here for two nights. Friendly staff and relaxed atmosphere, but serious issues with AC. Tried two rooms and both had air conditioners that were not working well. Carpets look old and dirty. Breakfast was okay.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this review, March 19, 2014
Dear Thevi P,

Thank you for staying at Laico Regency Hotel and for taking the time to share your feedback.

We are delighted that our friendly staff, breakfast array and relaxed atmosphere were an added advantage to your stay. However we are disappointed to note that we fell short of your expectations in some areas.
You will be glad to note that we have embarked on upgrading all our rooms, which will encompass the AC and the Carpets.

We would love to host you again, giving you the opportunity to sample our new product.

For any queries or Information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,
Mr. Sobhi Dahan – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 25, 2014

Stay is fine provided you would like be in the CBD .There is consistency in the food quality . .Scope for improvement in room service .My stay was about 5 years back and hope service level has been raised

Room Tip: Rooms of the upper floors are perferred
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this review, March 19, 2014
Dear Anand,

Thank you for your staying with us and sharing the feedback on your experience.

We are glad that the consistency in our food quality keeps you coming back. You will be glad to note that our service standards have immensely improved since you were last here.

We look forward to hosting you again soon.

For any queries or Information kindly contact me on
guestlink@laicoregencyhotel.co.ke

Regards,
Mr. Sobhi Dahan – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Nairobi
#19 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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