Stayed here in February and as much as it's a five star hotel, services were below average, the Lady at the swimming pool office was full of herself and very reluctant to us, she must have been a hurry to go home since it was around 9pm. However the front office staff were very friendly and promptly responded accurately on all our enquiries.
The meals are standard and the room service was ok, but the rooms were very small and old furniture (or maybe old fashioned furniture) this could not give a compete ambience. The beds and linen were ok and comfortable.
The hotel is in a good location and management can work out on the staff performance to improve the general service delivery.
I could stay here again!
- Official Description (provided by the hotel):
- Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more less
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- Also Known As:
- Regency Hotel Nairobi
- Grand Regency Hotel Nairobi
- Regency Hotel Laico