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“Terrible standard rooms” 2 of 5 stars
Review of LAICO Regency Hotel

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LAICO Regency Hotel
4.0 of 5 Hotel   |   Uhuru Highway | City, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #48 of 106 Hotels in Nairobi
Dar es Salam, Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Terrible standard rooms”
2 of 5 stars Reviewed February 21, 2013

I have checked into the hotel for a one night this morning, and has been most dissappointed with the hotel standard rooms. The rooms are very old, with warn out carpets which smells, and grundig television which is over 30 years old. The air conditions which do not work other than just blowing air. My efforts to get a better room from the reception staff who were not helpful as they said to get a better room I needed to upgrade from usd 150 dollars to 300 dollars room.
Even though the hotel location is good, it needs serious renovations every where specially the toilets, as the views from the outside do not reflect in the rooms. The staff have been pathetic and services has been poor including the restaurants. I would not come back to stay this hotel and certainly do not recommend to any prospective guests.

Room Tip: One should demand or reserve the rooms which are renovated if you must stay in this hotel, though th...
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, February 27, 2013
Dear Mahad 1971,

Thank you for taking the time to share your detailed feedback response regarding your recent stay with us at the Laico Regency Hotel Nairobi.
I was very dismayed to read your review and to note that you experienced many unacceptable challenges and I would like to apologize for these issues. I have noted the areas of our facility which fell short of your expectation and would like to give my surety that we are in the process of improving the general condition of the hotel.
I have shared your feedback with the heads of departments concerned in each of the areas where we fell short of your expectations and assure you that these will be followed up accordingly.
I hope we will get another opportunity to host you and restore your confidence in us.

Thank you
Mr. Sobhi Dahan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Vancouver, Canada
Top Contributor
57 reviews 57 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 19, 2013

Ok, this hotel was very old but I stayed there to get rid of the Marble Arch Hotel. Based on my low expectations this hotel was good. Very old, but centrally located in Nairobi. The staff is super friendly and the breakfast was good!
The rooms have a good size and are very clean, while internet works fine!
Nothing to complain specially when comparing to the Marble Arch!
Ahh, a good thing about this hotel is the view you can see at a public square across the street! Its very interesting! Good value!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, March 13, 2013
Dear Leandro_Ang,

Thank you for taking the time to share your valuable feedback about your stay at Laico Regency Hotel.
I am glad we were able to meet your expectations in most of the areas, experiencing our central location with a perfect view, clean rooms, internet accessibility, our super friendly staff and good breakfast.
We are in the process of upgrading the facility and do hope that this will be done by your next visit.

Thank you
General Manager
Sobhi Dahan
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Nairobi, Kenya
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2013

Really love the location for its convenience and the good setting from which one can view Nairobi largely.Tasty food and good swim area though would wish for more showers in the changing rooms.Staff was likeable though part of it was not as efficient.Warm welcoming and generally a good family place

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, March 13, 2013
Dear Eiyshah,

Thank you for taking the time to share your feedback on trip advisor, we appreciate the gesture as the feedback helps us improve our overall customer experience.
I am glad that you had warm welcoming experiences during your recent stay at Laico Regency Hotel, enjoying its idyllic view of Nairobi, tasty foods served, the swimming area, and that our convenient location worked perfectly for you, all these traits offering an ideal location for family as well.
I have also noted a few areas that did not meet your expectations, like the number of available changing rooms in the swimming area and assure you that plans are underway for an expansion. Training is also being done continuously for our staff, to ensure efficiency in service delivery at all times.
Thank you

General Manager
Mr. Sobhi Dahan
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London Colney
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is one of the big hotels in Nairobi but the hotel needs a serious make over and probably a management by a reputable international brand. It is all browny every where you look. It is like it stuck in the seventies. Hotels on average refurbish every ten years but this hotel seemed like it never had one since day one. The rooms are not quality at all specially considering the price. Location is great.

Room Tip: Watch out for the windows in the room, they are very low and they open wide.
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  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, February 1, 2013
Dear DGAB,

Thank you taking the time to share your feedback about your recent stay with us; it was our pleasure to host you. I am grateful that you liked the location of the hotel.
I have noted your comments with regards of the condition of our facility and I am sorry we were not able to meet your expectation during your recent stay with us. I am Contented to say that we are in the process of upgrading our facility, this will see a complete make-over of the Hotel.

Mr. SOBHI DAHAN
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2013

the hotel feels a bit jaded and outdated its quite old and has not received th required attention. the rooms are clean and have good view and the hotel itself has a great image. the locals love the hotel but its a tad too ancient for my liking.

Room Tip: take a room on the higher floors for a good view of the city
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, February 1, 2013
Dear Ranjeet5

Thank you for staying with us and taking time to share your feedback. Guest satisfaction is very important to us and we take pleasure in anything that can make your stay better.
I am pleased that you liked the great image of the hotel, as well as our clean rooms, offering a good view.
I have noted the areas of concern that you have raised and we are in the process of upgrading the general condition of the hotel.

Kind Regards

Mr. SOBHI DAHAN
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 11, 2013

I lodged in the hotel while on transit; it’s close to Uhuru highway so accessibility to other parts of town wasn’t an issue. I had fun at the tourist market close by getting some real bargain trinkets and footwear.
Breakfast was very good with continental meals catering to all taste.
Didn't have time to check out the gym though-close to the pool.
The hotel is very clean with cool lovely artistic designs and landscaping.
Staffs were very professional and helpful and answered questions ranging from local customs to shopping tips.
Overall, it was a good experience i will stay there again when in town

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, January 15, 2013
Dear Aitee,
Thank you for the feedback on your recent stay at Laico Regency Hotel and we are glad that your overall experience was good.
We have noted that you enjoyed our sumptuous breakfast, offering variety for all taste buds. We are delighted that you experienced our professionalism and received a lot of assistance from our knowledgeable staff members.
Your positive remarks on the hotel cleanliness and beautiful landscaping are highly appreciated. We do hope that on your return visit, you will be able to enjoy our fully fledged health club and our heated swimming pool.
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Dakar, Senegal
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 8, 2012

I stayed there for a conference. Good internet, overall good service. Check in & out was very efficient
The airport transfer could be better: no signage on arrival & to return they made it difficult to share with other passengers.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, December 13, 2012
Dear Guest,
Thank you for the valuable feedback you have shared on your review of Laico Regency Hotel.
We are happy that you take away with you positive memories of the overall good service you received especially the internet connectivity and the efficient check-in and check-out.
Noted as well are the hiccups experienced with the airport transfers and we are putting measures in place to curb a repeat of the same.
We look forward to hosting you again soon.
Sobhi Dahan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Nairobi
#24 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LAICO Regency Hotel 4*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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