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LAICO Regency Hotel: Traveler Reviews

4.0 of 5
Uhuru Highway | City, Nairobi 00200, Kenya
Hotel amenities
LAICO Regency Hotel
Ranked #45 of 80 hotels in Nairobi
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92 reviews from our community

    Trip type
Traveler rating
    13
    25
    21
    17
    16
Date Rating
Dakar, Senegal
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“centrally located”
3 of 5 stars Reviewed December 8, 2012

I stayed there for a conference. Good internet, overall good service. Check in & out was very efficient
The airport transfer could be better: no signage on arrival & to return they made it difficult to share with other passengers.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask MarcLepage about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
December 13, 2012
Dear Guest,
Thank you for the valuable feedback you have shared on your review of Laico Regency Hotel.
We are happy that you take away with you positive memories of the overall good service you received especially the internet connectivity and the efficient check-in and check-out.
Noted as well are the hiccups experienced with the airport transfers and we are putting measures in place to curb a repeat of the same.
We look forward to hosting you again soon.
Sobhi Dahan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Laico Regency Hotel”
4 of 5 stars Reviewed November 24, 2012

A good choice especially when you are in long transit or when ur on business tour...its ideally located for all kinda business meetings...

Hotel as always neat and clean....the staffs are awesome, jus like they were in Mali....nice hospitality....

But no pick up n drop frm hotel to airport for free....its 50$ charge!!!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sojanjs about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
December 12, 2012
Dear Guest,
Thank you for sharing your honest feedback about your stay with us on trip advisor.
We are glad to note that we did meet your expectations and that Laico Regency Hotel was a good location for your business meetings. We are glad you enjoyed our hospitality and will be pleased to share your feedback with the staff, on the professionalism they portrayed in service delivery.
We have noted your concern on the airport charges and I wish to mention that the $50 rate is very competitive in the area, as it is a Laico Regency Hotel branded limo.
Once again thank you and we look forward to hosting you again.
Sobhi Dahan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tunis
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“First impressions last......unfortunately”
2 of 5 stars Reviewed November 20, 2012

I booked into this hotel less than 1 hour ago. If you make the mistake of booking this hotel, whatever you do don't ask them over the phone for an airport transfer or you will be charged extortionately ($50, I kid you not). Just get off the plane and go to the hotel's desk at the airport where they will charge you around half. Also, the car was in bad repair and uncomfortable. First appearance is good upon arrival, then everything slides downhill rather unceremoniously. Don't be deceived by all the polished brass!! If you don't mind being a few km outside city centre I highly recommend Boma which is on the way in from the airport - this hotel is setting a new standard of specification for Nairobi.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Ask mainportwales about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
December 7, 2012
Dear Guest,
We are grateful for taking the time to share your feedback about our airport transfers; your feedback is valuable to us.
We sincerely apologize for your airport pick-up experience and would like to let you know that as a result of this, actions have been put in place to ensure our guest comfort.
We are certainly not making excuses, though wish to clarify that the vehicle used, though recommenced by our airport desk, was a regular taxi as our hotel vehicles may have had prior engagements. The $50 quoted for airport transfers, is applicable in our Laico Regency branded hotel limousines. The limousine rates are very competitive in the area.
We hope this initial experience will not deter you from staying with us and that we will have the pleasure of welcoming you back to experience our hospitality.
Kind Regards
Sobhi Dahan
General Manager
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“Stopover that turned our all right.”
4 of 5 stars Reviewed November 1, 2012

It was one of those days when the plane didn't turn up.
At aound 10PM we were bussed into town from the airport and dropped off a various hotels - we drew this one. In spite of having 20+ tired and fed-up people to deal with (including some who seemed to think it was the hotel staff's fault that the plane didn't turn up) we all got booked in in reasonable time. The room was excelent and the breakfast service was fine - we signed out with no problems and left early in the morning,

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask imacbeth about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good location”
4 of 5 stars Reviewed October 19, 2012 via mobile

If your work is based within the town centre then I would definetly recommend this hotel. If you have to use a car then this is the wrong place due to traffic. Otherwise the hotel its self is execellent. I would definetly visit again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Njeri K about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Address: Uhuru Highway | City, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in Nairobi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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LAICO Regency Hotel
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