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“Stopover that turned our all right.” 4 of 5 stars
Review of LAICO Regency Hotel

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LAICO Regency Hotel
4.0 of 5 Hotel   |   Uhuru Highway | City, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #48 of 96 hotels in Nairobi
leeds
Top Contributor
206 reviews 206 reviews
60 hotel reviews
Reviews in 95 cities Reviews in 95 cities
78 helpful votes 78 helpful votes
“Stopover that turned our all right.”
4 of 5 stars Reviewed November 1, 2012

It was one of those days when the plane didn't turn up.
At aound 10PM we were bussed into town from the airport and dropped off a various hotels - we drew this one. In spite of having 20+ tired and fed-up people to deal with (including some who seemed to think it was the hotel staff's fault that the plane didn't turn up) we all got booked in in reasonable time. The room was excelent and the breakfast service was fine - we signed out with no problems and left early in the morning,

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2012 via mobile

If your work is based within the town centre then I would definetly recommend this hotel. If you have to use a car then this is the wrong place due to traffic. Otherwise the hotel its self is execellent. I would definetly visit again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mombaa
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 11, 2012

Have stayed in this hotel on numerous occassions from the good old days when it was Grand Regency until they started charging full rates for early check-ins. Surely, how do you charge for a previous night's stay when I check-in in the morning. Well, they have lost one dedicated client. I now go to the Fairmont Norfolk where they welcomed me with open arms. I would check-in at 7.00 in the morning and they would start charging for the night of that day, not the previous night.

Shame on Laico! Front desk staff also not very friendly. When I mentioned to one of them that other hotels don't charge early check-ins, this is the reply I got, "other hotels are other hotels and Laico is Laico", which in other words means take it or leave it. Well I have left it!

Room Tip: No tip worth giving.
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  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 7, 2012

I have been visiting this hotel rather frequently for the past three years. It has changed ownership during this period and going downhill since then. Food is mediocre at best. Staff try to be friendly but lack the experience and skills. When approached the day managers are generally useless. During last visit in August, renovation work was beeing done in adjacent rooms creating noise, had a leaking faucet, television did not work, There are many better and cheaper options in Nairobi.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
113 reviews 113 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed September 28, 2012

What a great find! I originally was in the Intercontinental Hotel for 3 days, but decided to move to the Laico Regency. It was a wonderful choice. In fact, I extended my stay for 2 weeks.

Staff was excellent! They were all very friendly and helpful. The room was bright, very clean and large. Plenty of hot water. Room service quick and very few mistakes in the orders. Good pillows and nice linens/towels.

Internet WIFI was included in the room cost and was very strong and reliable. Housekeeping did a great job of making sure the room remained clean and complimentary coffee and water was kept filled up.

The hotel has several restaurants: Italian, cafe, poolside bar and grill, Main Terrace. The food was always good. Breakfast was served on the Main Terrace, but I only had breakfast twice. It was fine. At the Italian restaurant, stay away from the "Italian Nachos". Otherwise the food was very good.

Within the Hotel complex there is a casino and small shopping complex. A foreign currency exchange/Western Union location in the hotel allows you to change money at a great rate.

It is hard to find fault with this hotel. The only things I can mention are: Carpet in my room was rather worn; Food item preparation and presentation were never consistent if you ordered the same thing on different days. Each time they were a little different, but still very good!

Next time I have to be in Nairobi, I will stay here again!

Room Tip: Rooms on the east side are quieter: off the main road and away from the Park (the Park gets very lo...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 15, 2012 via mobile



This hotel used to b Regency. So the structure and building r nice looking. 
Then it was purchased by Laico chain. The room is nice and large, decorated really nice with African touch. The bed, sheets, towels r new and nice. No mosquitos, Staff r nice and helpful , I really liked this hotel !!
Ok , only bad thing was bathroom. 
The sink area looked ok. 
But bath tub area is old. I guess they didn't get around to renovate the bath and wall and the floor in the bathroom.  And the water coming out of the faucet  is yellow.  Weak hot water. I hope they will renovate the bathroom soon. 

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, September 25, 2012
Dear Sophia moon,

Thank you for staying at LAICO Regency and for your feedback.

We noted your appreciation for the African touch in our upgraded rooms. The upgrade is being implemented in phases and the next phase will be upgrade of bathroom facilities. Hopefully the phase will be complete by your next visit.

We look forward to hosting you once again at LAICO Regency hotel.

Regards
Gerard Bouchereau
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pristina, Kosovo
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 12, 2012

After spending more than $1500 staying at this hotel, I was presented on checkout with a minibar bill of around $40 for items I never saw or consumed. Normal business practice for most hotels is to write these off as an error, or at least give the customer benefit of the doubt. What ensued was a heated discussion at the reception desk, involving the staff member who checked the mini bar, the cashier, and finally the manager. All were absolutely recalcitrant and unable to adjust the small amount. I paid for those items even though I had only ever consumed items that I had purchased outside and put in the fridge to save expenses. Laico's bizarre management style is: the customer is always wrong.

They have lost one customer, and I understand now why the hotel was almost empty.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Nairobi
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LAICO Regency Hotel 4*
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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