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All 80 Nairobi hotels

LAICO Regency Hotel: Traveler Reviews

4.0 of 5
Uhuru Highway | City, Nairobi 00200, Kenya
Hotel amenities
LAICO Regency Hotel
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45%
Ranked #45 of 80 hotels in Nairobi
47 traveler photos
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92 reviews from our community

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Date Rating
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good location”
4 of 5 stars Reviewed October 19, 2012 via mobile

If your work is based within the town centre then I would definetly recommend this hotel. If you have to use a car then this is the wrong place due to traffic. Otherwise the hotel its self is execellent. I would definetly visit again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Njeri K about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mombaa
1 review
2 helpful votes 2 helpful votes
“Used to be Excellent, Now Poor”
2 of 5 stars Reviewed October 11, 2012

Have stayed in this hotel on numerous occassions from the good old days when it was Grand Regency until they started charging full rates for early check-ins. Surely, how do you charge for a previous night's stay when I check-in in the morning. Well, they have lost one dedicated client. I now go to the Fairmont Norfolk where they welcomed me with open arms. I would check-in at 7.00 in the morning and they would start charging for the night of that day, not the previous night.

Shame on Laico! Front desk staff also not very friendly. When I mentioned to one of them that other hotels don't charge early check-ins, this is the reply I got, "other hotels are other hotels and Laico is Laico", which in other words means take it or leave it. Well I have left it!

Room Tip: No tip worth giving.
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  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask mhd a about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“Going downhill fast”
2 of 5 stars Reviewed October 7, 2012

I have been visiting this hotel rather frequently for the past three years. It has changed ownership during this period and going downhill since then. Food is mediocre at best. Staff try to be friendly but lack the experience and skills. When approached the day managers are generally useless. During last visit in August, renovation work was beeing done in adjacent rooms creating noise, had a leaking faucet, television did not work, There are many better and cheaper options in Nairobi.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Michael G about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
101 reviews 101 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
91 helpful votes 91 helpful votes
“So Comfortable and a Great Value”
5 of 5 stars Reviewed September 28, 2012

What a great find! I originally was in the Intercontinental Hotel for 3 days, but decided to move to the Laico Regency. It was a wonderful choice. In fact, I extended my stay for 2 weeks.

Staff was excellent! They were all very friendly and helpful. The room was bright, very clean and large. Plenty of hot water. Room service quick and very few mistakes in the orders. Good pillows and nice linens/towels.

Internet WIFI was included in the room cost and was very strong and reliable. Housekeeping did a great job of making sure the room remained clean and complimentary coffee and water was kept filled up.

The hotel has several restaurants: Italian, cafe, poolside bar and grill, Main Terrace. The food was always good. Breakfast was served on the Main Terrace, but I only had breakfast twice. It was fine. At the Italian restaurant, stay away from the "Italian Nachos". Otherwise the food was very good.

Within the Hotel complex there is a casino and small shopping complex. A foreign currency exchange/Western Union location in the hotel allows you to change money at a great rate.

It is hard to find fault with this hotel. The only things I can mention are: Carpet in my room was rather worn; Food item preparation and presentation were never consistent if you ordered the same thing on different days. Each time they were a little different, but still very good!

Next time I have to be in Nairobi, I will stay here again!

Room Tip: Rooms on the east side are quieter: off the main road and away from the Park (the Park gets very lo...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Addicted2Asia about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
“Looks really nice .... at first”
5 of 5 stars Reviewed September 15, 2012 via mobile



This hotel used to b Regency. So the structure and building r nice looking. 
Then it was purchased by Laico chain. The room is nice and large, decorated really nice with African touch. The bed, sheets, towels r new and nice. No mosquitos, Staff r nice and helpful , I really liked this hotel !!
Ok , only bad thing was bathroom. 
The sink area looked ok. 
But bath tub area is old. I guess they didn't get around to renovate the bath and wall and the floor in the bathroom.  And the water coming out of the faucet  is yellow.  Weak hot water. I hope they will renovate the bathroom soon. 

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sofiamoon about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
September 25, 2012
Dear Sophia moon,

Thank you for staying at LAICO Regency and for your feedback.

We noted your appreciation for the African touch in our upgraded rooms. The upgrade is being implemented in phases and the next phase will be upgrade of bathroom facilities. Hopefully the phase will be complete by your next visit.

We look forward to hosting you once again at LAICO Regency hotel.

Regards
Gerard Bouchereau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about LAICO Regency Hotel

Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Address: Uhuru Highway | City, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in Nairobi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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