Have stayed in this hotel on numerous occassions from the good old days when it was Grand Regency until they started charging full rates for early check-ins. Surely, how do you charge for a previous night's stay when I check-in in the morning. Well, they have lost one dedicated client. I now go to the Fairmont Norfolk where they welcomed me with open arms. I would check-in at 7.00 in the morning and they would start charging for the night of that day, not the previous night.

Shame on Laico! Front desk staff also not very friendly. When I mentioned to one of them that other hotels don't charge early check-ins, this is the reply I got, "other hotels are other hotels and Laico is Laico", which in other words means take it or leave it. Well I have left it!

I have been visiting this hotel rather frequently for the past three years. It has changed ownership during this period and going downhill since then. Food is mediocre at best. Staff try to be friendly but lack the experience and skills. When approached the day managers are generally useless. During last visit in August, renovation work was beeing done in adjacent rooms creating noise, had a leaking faucet, television did not work, There are many better and cheaper options in Nairobi.

What a great find! I originally was in the Intercontinental Hotel for 3 days, but decided to move to the Laico Regency. It was a wonderful choice. In fact, I extended my stay for 2 weeks.

Staff was excellent! They were all very friendly and helpful. The room was bright, very clean and large. Plenty of hot water. Room service quick and very few mistakes in the orders. Good pillows and nice linens/towels.

Internet WIFI was included in the room cost and was very strong and reliable. Housekeeping did a great job of making sure the room remained clean and complimentary coffee and water was kept filled up.

The hotel has several restaurants: Italian, cafe, poolside bar and grill, Main Terrace. The food was always good. Breakfast was served on the Main Terrace, but I only had breakfast twice. It was fine. At the Italian restaurant, stay away from the "Italian Nachos". Otherwise the food was very good.

Within the Hotel complex there is a casino and small shopping complex. A foreign currency exchange/Western Union location in the hotel allows you to change money at a great rate.

It is hard to find fault with this hotel. The only things I can mention are: Carpet in my room was rather worn; Food item preparation and presentation were never consistent if you ordered the same thing on different days. Each time they were a little different, but still very good!

Next time I have to be in Nairobi, I will stay here again!

. 

This hotel used to b Regency. So the structure and building r nice looking. 
Then it was purchased by Laico chain. The room is nice and large, decorated really nice with African touch. The bed, sheets, towels r new and nice. No mosquitos, Staff r nice and helpful , I really liked this hotel !!
Ok , only bad thing was bathroom. 
The sink area looked ok. 
But bath tub area is old. I guess they didn't get around to renovate the bath and wall and the floor in the bathroom.  And the water coming out of the faucet  is yellow.  Weak hot water. I hope they will renovate the bathroom soon.